SERIAL↔PARALLEL CONVERTERS
5. Troubleshooting
If your Serial↔Parallel Converter seems to be malfunc- tioning, do not attempt to alter or repair the unit. Contact Black Box Technical Support at
Before you do so, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:
•The nature and duration of the problem.
•When the problem occurs.
•The components involved in the problem.
•Any particular application that, when used, appears to create the problem or make it worse.
If you need to transport or ship your Converter:
•Carefully package it. We recommend that you use the original container.
•If you’re shipping the Converter back to Black Box, call Technical Support to get a Return Materials Authorization (RMA) number.
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