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•If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on.

•If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.

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Contents

User Guide SWDT211111-211111-1108040801-001 Contents Voice dialing 101 Attachments 177 187 223 261 265 Page Type text using SureType technology Switch typing input methodsBlackBerry basics About typing input methods Switch applications Turn on standby modeAssign an application to a Convenience key Set owner information BlackBerry basics troubleshooting Expand a folderCollapse a folder BlackBerry basics shortcutsPage Shortcuts Phone shortcutsCamera and video camera shortcuts Message shortcuts Typing shortcutsA message A message list Search shortcuts Attachment shortcuts Browser shortcuts Media shortcutsMap shortcuts On a web Calendar shortcuts Page Phone Phone basics Dial using numbers or letters Switch applications during a callSwitch calls Make a call when the device is locked Volume Emergency calls Change the default volume for calls Make a call using a voice commandVoice dialing Improve sound quality during a call Dial an extension using a voice command Check your phone number using a voice commandTurn off choice lists for voice commands Set the matching sensitivity level for voice commands Change the voice mail access number Voice mailSet playback options for voice dialing Improve voice recognition of numbers Speed dial Conference calls Caller ID Call logs Change the caller ID picture for a contactDelete the caller ID picture for a contact About call logs Add notes to a call log Change call log notesForward a call log Delete call log notes Call waiting Call forwarding Add a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number Change the call blocking password Call blockingAbout call blocking Prerequisites Call blocking Fixed dialing About fixed dialingPrerequisites Fixed dialing Turn on fixed dialing Set the default country code and area code Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing list TTY support Set options for dialing extensionsAbout TTY support Prerequisites TTY support Multiple phone numbers Phone options Sort phone numbers or contacts on the Phone screen Turn off the prompt that appears before you delete itemsClick General Options Click General Options Set the Auto End Calls field to Never Phone troubleshooting Reset a call timerClick Last Call or Total Calls Click Clear Timer Cannot make or receive calls Cannot make calls using a voice command My phone number appears as Unknown in the phoneCannot check my voice mail Cannot join a call Voice dialing Turn off choice lists for voice commands Set the matching sensitivity level for voice commandsTurn off voice prompts Set playback options for voice dialing Voice dialing troubleshooting Improve voice recognition of numbersUse a headset Page Camera and video camera Change the default flash mode Turn on low-light mode for videosCamera and video camera options Change the location for storing pictures or videos Change the video size and format Set picture sizeSet picture quality Apply a color effect to pictures Camera and video camera troubleshooting Cannot save pictures or videosFlash dims or turns off Some pictures that I take are blurry Email messages Email message basics Blind carbon copy a contact Attach a contact to a messageSet the importance level for a message Save a message Delete a message Delete multiple messagesMark a message as opened or unopened Create a link for a PIN Email message folders File an email messageAdd, change, or delete an email message folder Hide filed email messages Sent messages Resend a messageStop a message from sending Hide sent messages Email message filters About email message filtersCreate an email message filter Options for email message filters Turn on an email message filter Forward email messages to your device when no filters apply Change an email message filterChange the order of email message filters Email message forwarding Delete an email message filterStop forwarding email messages to your device Reset a blocked message counter Message optionsBlock incoming messages Check spelling automatically before sending email messages View an address instead of a display name Add a signatureSet an out-of-office reply Click Show Address Click Default Services Change the Messaging Cmime field Click General SettingsMessage list options Delete the disclaimer from an email message View more of the subject line for messages Set how long your device stores messagesAbout multiple message lists Use one message list or multiple message lists Hide the new or unopened message indicator Message troubleshooting Cannot send messagesAm not receiving messages Cannot file email messages Some messages no longer appear on my deviceMessage or attachment is truncated Some email message folders appear dimmed Email message filters are not working correctly Page PIN messages PIN message basicsAbout PIN messages Find your PIN Set a high importance level for received PIN messages Save a message Sent messages Set the Keep Messages field Hide the new or unopened message indicator Message shortcuts Am not receiving messages Page Page SMS text messages SMS text message basicsAbout SMS text messages Find your SMS phone number Add a contact to an SMS text message Click Add Recipient Delete the history from an SMS text message Click Remove History Cell broadcasting About cell broadcastingPrerequisites Cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channelRename a cell broadcast channel Click Cell Broadcast Turn off AutoText for SMS text messages View more of the history in SMS text messagesStore SMS text messages on your SIM card Request delivery notification for all SMS text messages Set a wireless network type for sending SMS text messages Set the Validity Period fieldSet the Network to Send Over field Hide the new or unopened message indicator Message shortcuts Cannot send SMS text messages Am not receiving SMS text messages Cannot turn on cell broadcasting Page MMS messages MMS message basics Create a slide show in an MMS message Attach Picture Attach Audio Attach Video Forward an MMS message Delete a message MMS message attachments Attach a media file to an MMS messageAttach an appointment to an MMS message Save a media file from an MMS message Add a contact to your address book from an MMS message Request delivery or read notification for an MMS messageClick Add To Calendar Click View Attachment Stop receiving MMS messages when roaming View the size of an MMS message before sending it Set the Keep Messages field Press the Menu key Block MMS messages Message shortcuts Cannot attach a file to an MMS message 100 Typing Typing basics Cancel a text selection Set the cursor speedTurn on key tones Set the trackball sensitivity Type text using SureType technology Type text using multi-tapSwitch typing input methods Typing input methods Switch typing input methods when typing Spelling checkerAbout typing input languages Change the typing input language Change options for checking spelling Add a word to the custom dictionaryChange a word in the custom dictionary Click Custom Dictionary Custom dictionary AutoText Delete all custom dictionary itemsStop adding items to the custom dictionary automatically About AutoText Create an AutoText entry Change an AutoText entryDelete an AutoText entry Undo an AutoText change Typing troubleshooting Cannot type a password SureType technology does not recognize a word Cannot check spelling Search About searchSearch for messages Search criteria View a list of saved searches Change a saved searchDelete a saved search Search for messages by contact or subject Search for organizer data 114 Attachments Attachment basics View the table of contents in a document Document attachmentsView tracked changes in a document Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Attachment troubleshooting Skipped content bar appears in a documentQuestion mark appears on a slide Prerequisites Wireless email reconciliation Reconcile email messages over the wireless networkDelete email messages over the wireless network Synchronization Prerequisites Wireless data synchronization Synchronize organizer data over the wireless networkChange the Wireless Synchronization field to Yes About synchronization conflicts Prerequisites Wireless data restoration Manage data synchronization conflictsAbout backing up and restoring device data Delete all device data Synchronization troubleshooting Click Purge Deleted Items 125 126 Browser Browser basics Follow a link Move back or forward a webMove through a web page line by line Save a web page to a message list Links, pictures, and web page addresses Forward a link or picture from a web Forward a web page addressView a full picture on a web Zoom in to or out from a picture Browser bookmarks Change the picture quality in the browserLoad pictures on a web About bookmarks for web pages Make a web page available offline Change a bookmark for a webForward a bookmark for a web Delete a bookmark for a web File a bookmark for a web Expand a folderCollapse a folder Rename a bookmark folder for web pages View web feed content Listen to web feed contentWeb feeds About web feeds Mark a web feed title as opened or unopened Change a web feedFile a web feed Delete a web feed Change the default browser view Browser optionsClear a browser cache Clear browser history Set the web content type that the browser accepts Set the default browser configurationChange the number of times animated graphics repeat Change the home page or start Browser security Set the character encoding for all web pagesReceive a prompt before running a script Receive a prompt before closing the browser About Wtls Manage browser securityTLS options Add a trusted content server Default Client CertWtls options Prompt if Client Cert Not Found Browser push About browser pushTurn off browser push Browser push options Browser troubleshooting No browser is available on my deviceProcess IP IP Hosts Cannot set up automatic synchronization for bookmarks 144 Applications Add an applicationView properties for an application Delete a third-party application Application troubleshooting Cannot add applications Receive a media file using Bluetooth technology Click Receive Using BluetoothMedia Media file management Send As Email Send As MMS Send Using Bluetooth Forward a media fileDelete a media file Rename a media file Songs, ring tones, videos, and voice notes Move a media fileChange the amount of memory available for media files View properties for a media file Record a voice note Shuffle songsPause a media file Fast-forward or rewind a media file Switch applications during a song Amplify the volumeKeep backlighting on when you play a video Search for a media file Playlists Add a song to a standard playlistDelete a song from a standard playlist Change the order of songs in a standard playlist Pictures View a playlistDelete a playlist Rename a playlist Add a picture folder Save a pictureSort pictures Rename a picture or picture folder Delete a picture or picture folder Move a pictureDownload a Home screen background Use a picture as the Home screen background View pictures as a slide show Change the number of seconds between slides in a slide showView pictures in a list Pan a picture Media card options About media cardsAbout media card encryption Encrypt the files on a media card Turn on mass storage mode manually Turn off the mass storage mode promptTurn off mass storage mode support Format a media card Media troubleshooting Cannot open media filesMy device does not recognize my media card 160 Maps Map basics Navigation Map options Maps troubleshooting Keep backlighting on when you track your movementHide the tracking information at the bottom of a map Diagonal lines appear on a map GPS technology troubleshooting GPS technologyAbout GPS technology Get your GPS location 166 Contacts Contact basics Delete a contact About pauses and waitsAdd a pause or a wait to a phone number About custom ring tones Mailing lists About mailing listsCreate a mailing list Change a mailing list View a mailing list Delete a mailing listClick Delete Group Categories About categoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memo Address lookup SIM card phone book About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your address book Contact list options Copy a contact from your address book to your SIM cardChange a SIM card contact Delete a SIM card contact Contact troubleshooting Set display options for contactsPrevent duplicate names in your address book Set the Name Display field to Last name, First name Caller ID pictures are not appearing on my device Calendar Calendar basics Schedule a meeting Recurrence fieldsClick Invite Attendee Every Switch days in Day view MeetingsOpen an appointment or a meeting Delete an appointment or a meeting View your calendar when responding to a meeting Respond to a meeting invitationChange the list of participants for a meeting Send an email message to all meeting participants Change the default calendar view Change the default reminder time for calendar entriesCalendar options Change the start and end time for days View tasks in a calendar Change the first day of the weekHide free time in Agenda view Click General Options Change the First Day of Week field Change how long your device stores calendar entries View the number of calendar entries stored in a calendarClick General Options Change the Keep Appointments field Multiple calendars Calendar troubleshooting Cannot set some fields when scheduling appointmentsClick Default Services Cannot schedule appointments that span multiple days 186 Tasks Task basicsCreate a task Change a task Hide completed tasks Forward a task or memoDelete a task Click Hide Completed 189 Task list options View tasks in the calendar 191 192 Memos Memo basicsCreate a memo Change a memo Delete a memo Memo list options 196 Alarm About the alarmTurn on the alarm Silence the alarm 198 Calculator Use the calculatorConvert a measurement 200 Bluetooth technology Bluetooth technology basics Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitClick Activate Bluetooth device Click Transfer Address Book Bluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Restrict outgoing calls Change the pairing name for your BlackBerry device Turn off Bluetooth connection notificationTurn off the prompt that appears when connecting or pairing Change the LED Connection Indicator field to Off Bluetooth technology troubleshooting Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device 206 Date and time troubleshooting Click Update TimeDate and time Set the date and time 208 Notification profiles Notification basics Delete a notification profile Change your ring tonePrevent notification during calls LED notification Silence your deviceView a list of saved ring tones LED notification Turn on wireless coverage notification Set the LED Coverage Indicator field to OnCustom notification About custom notification Change the order of notification profile exceptions Change a notification profile exceptionClick Add Name Add Name Change Name Notification profile troubleshooting Delete a notification profile exceptionMy device is vibrating more times than expected Delete Name 215 216 Turn on invitation passwords BlackBerry MessengerContacts Respond to an invitation Turn off invitation forwarding options View a contacts informationRename a contact Add a group Conversations Add an emoticon Send a file to a contactPing a contact Turn off ping vibration Availability Receive notification when a contact becomes available Click Set Alert Display and keyboard BacklightingDisplay options Set the display font About organizing applicationsAdd an application folder Move an application icon Keyboard options Hide an application iconDelete an application folder Themes Display troubleshooting Download a themeMy device screen turns off My display changed 228 Language Turn off the shortcut for switching typing input languages Change the input options for SureType technologyChange the Use Input Method Shortcut field to No Language troubleshooting Set display options for contactsSome characters do not appear correctly on my device 232 Wireless network coverage Find information about wireless coverage indicatorsTurn off a wireless connection Network connection indicators Turn on wireless coverage notification About the preferred wireless network listClick My Preferred Network List Click Add Network Change the order of preferred wireless networks Turn off data service Switch wireless networks manually Verify the status of network connections and servicesWireless network coverage troubleshooting Cannot connect to a wireless network 237 238 Power, battery, and memory 240 SIM card About the SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your address book Change a SIM card contact Delete a SIM card contactStore SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN codeChange the display name for a phone number 244 Security Security basics Password keeper View a password in the password keeper Change a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Encryption Set content protection strength Protect your device dataAbout encryption keys Generate an encryption key Memory cleaning About content compressionAbout memory cleaning Turn on memory cleaning Advanced security Delete sensitive application data from the device memoryAbout security self-tests Verify security software About two-factor authentication About certificatesAbout the key store About PGP keys Smart cards Security troubleshooting Software tokens 255 256 Reset connection permissions for third-party applications Click Reset SettingsThird-party application control About permissions for third-party applications Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications 260 BrickBreaker About BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web siteClick Send High Score Click High Scores 264 Service books About service booksAccept a service book Delete a service book 266 Troubleshooting 268 269 270 271 272 273 274 275 276 Try performing the following actions 278 Diagnostic reports About diagnostic reports Run a diagnostic report View a diagnostic reportSubmit a diagnostic report Delete a diagnostic report Cannot run or submit a diagnostic report 282 BlackBerry enabled device Mass storage modeGlossary Triple DES Legal notice 286

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