User Guide
SWDT211111-211111-1108040801-001
Contents
Voice dialing
101
Attachments
177
187
223
261
265
Page
Type text using SureType technology
Switch typing input methods
BlackBerry basics
About typing input methods
Switch applications
Turn on standby mode
Assign an application to a Convenience key
Set owner information
BlackBerry basics troubleshooting
Expand a folder
Collapse a folder
BlackBerry basics shortcuts
Page
Camera and video camera shortcuts
Shortcuts
Phone shortcuts
Message shortcuts
Typing shortcuts
A message
A message list
Search shortcuts
Attachment shortcuts
Browser shortcuts
Media shortcuts
Map shortcuts
On a web
Calendar shortcuts
Page
Phone
Phone basics
Dial using numbers or letters
Switch applications during a call
Switch calls
Make a call when the device is locked
Volume
Emergency calls
Change the default volume for calls
Make a call using a voice command
Voice dialing
Improve sound quality during a call
Dial an extension using a voice command
Check your phone number using a voice command
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Change the voice mail access number
Voice mail
Set playback options for voice dialing
Improve voice recognition of numbers
Speed dial
Conference calls
Caller ID
Call logs
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
About call logs
Add notes to a call log
Change call log notes
Forward a call log
Delete call log notes
Call waiting
Call forwarding
Delete a call forwarding phone number
Add a call forwarding phone number
Change a call forwarding phone number
Change the call blocking password
Call blocking
About call blocking
Prerequisites Call blocking
Fixed dialing
About fixed dialing
Prerequisites Fixed dialing
Turn on fixed dialing
Set the default country code and area code
Smart dialing
Change a contact in your fixed dialing list
Delete a contact from your fixed dialing list
TTY support
Set options for dialing extensions
About TTY support
Prerequisites TTY support
Multiple phone numbers
Phone options
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options
Click General Options Set the Auto End Calls field to Never
Phone troubleshooting
Reset a call timer
Click Last Call or Total Calls Click Clear Timer
Cannot make or receive calls
Cannot make calls using a voice command
My phone number appears as Unknown in the phone
Cannot check my voice mail
Cannot join a call
Voice dialing
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Turn off voice prompts
Set playback options for voice dialing
Use a headset
Voice dialing troubleshooting
Improve voice recognition of numbers
Page
Camera and video camera
Change the default flash mode
Turn on low-light mode for videos
Camera and video camera options
Change the location for storing pictures or videos
Change the video size and format
Set picture size
Set picture quality
Apply a color effect to pictures
Camera and video camera troubleshooting
Cannot save pictures or videos
Flash dims or turns off
Some pictures that I take are blurry
Email messages
Email message basics
Blind carbon copy a contact
Attach a contact to a message
Set the importance level for a message
Save a message
Delete a message
Delete multiple messages
Mark a message as opened or unopened
Create a link for a PIN
Email message folders
File an email message
Add, change, or delete an email message folder
Hide filed email messages
Sent messages
Resend a message
Stop a message from sending
Hide sent messages
Create an email message filter
Email message filters
About email message filters
Options for email message filters
Turn on an email message filter
Change the order of email message filters
Forward email messages to your device when no filters apply
Change an email message filter
Stop forwarding email messages to your device
Email message forwarding
Delete an email message filter
Reset a blocked message counter
Message options
Block incoming messages
Check spelling automatically before sending email messages
View an address instead of a display name
Add a signature
Set an out-of-office reply
Click Show Address
Click Default Services Change the Messaging Cmime field
Click General Settings
Message list options
Delete the disclaimer from an email message
View more of the subject line for messages
Set how long your device stores messages
About multiple message lists
Use one message list or multiple message lists
Hide the new or unopened message indicator
Am not receiving messages
Message troubleshooting
Cannot send messages
Cannot file email messages
Some messages no longer appear on my device
Message or attachment is truncated
Some email message folders appear dimmed
Email message filters are not working correctly
Page
PIN messages
PIN message basics
About PIN messages
Find your PIN
Set a high importance level for received PIN messages
Save a message
Sent messages
Set the Keep Messages field
Hide the new or unopened message indicator
Message shortcuts
Am not receiving messages
Page
Page
SMS text messages
SMS text message basics
About SMS text messages
Find your SMS phone number
Add a contact to an SMS text message
Click Add Recipient
Delete the history from an SMS text message
Click Remove History
Prerequisites Cell broadcasting
Cell broadcasting
About cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Click Cell Broadcast
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Request delivery notification for all SMS text messages
Set the Network to Send Over field
Set a wireless network type for sending SMS text messages
Set the Validity Period field
Hide the new or unopened message indicator
Message shortcuts
Cannot send SMS text messages
Am not receiving SMS text messages
Cannot turn on cell broadcasting
Page
MMS messages
MMS message basics
Create a slide show in an MMS message
Attach Picture Attach Audio Attach Video
Forward an MMS message
Delete a message
MMS message attachments
Attach a media file to an MMS message
Attach an appointment to an MMS message
Save a media file from an MMS message
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
Click Add To Calendar
Click View Attachment
Stop receiving MMS messages when roaming
View the size of an MMS message before sending it
Set the Keep Messages field Press the Menu key
Block MMS messages
Message shortcuts
Cannot attach a file to an MMS message
100
Typing
Typing basics
Cancel a text selection
Set the cursor speed
Turn on key tones
Set the trackball sensitivity
Type text using SureType technology
Type text using multi-tap
Switch typing input methods
Typing input methods
Switch typing input methods when typing
Spelling checker
About typing input languages
Change the typing input language
Change options for checking spelling
Add a word to the custom dictionary
Change a word in the custom dictionary
Click Custom Dictionary
Custom dictionary
AutoText
Delete all custom dictionary items
Stop adding items to the custom dictionary automatically
About AutoText
Create an AutoText entry
Change an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Typing troubleshooting
Cannot type a password
SureType technology does not recognize a word
Cannot check spelling
Search
About search
Search for messages
Search criteria
View a list of saved searches
Change a saved search
Delete a saved search
Search for messages by contact or subject
Search for organizer data
114
Attachments
Attachment basics
View tracked changes in a document
View the table of contents in a document
Document attachments
Spreadsheet attachments
Media attachments
Presentation attachments
VCard contact attachments
Question mark appears on a slide
Attachment troubleshooting
Skipped content bar appears in a document
Prerequisites Wireless email reconciliation
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Synchronization
Prerequisites Wireless data synchronization
Synchronize organizer data over the wireless network
Change the Wireless Synchronization field to Yes
About synchronization conflicts
Prerequisites Wireless data restoration
Manage data synchronization conflicts
About backing up and restoring device data
Delete all device data
Synchronization troubleshooting
Click Purge Deleted Items
125
126
Browser
Browser basics
Follow a link
Move back or forward a web
Move through a web page line by line
Save a web page to a message list
Links, pictures, and web page addresses
Forward a link or picture from a web
Forward a web page address
View a full picture on a web
Zoom in to or out from a picture
Browser bookmarks
Change the picture quality in the browser
Load pictures on a web
About bookmarks for web pages
Make a web page available offline
Change a bookmark for a web
Forward a bookmark for a web
Delete a bookmark for a web
File a bookmark for a web
Expand a folder
Collapse a folder
Rename a bookmark folder for web pages
View web feed content
Listen to web feed content
Web feeds
About web feeds
Mark a web feed title as opened or unopened
Change a web feed
File a web feed
Delete a web feed
Change the default browser view
Browser options
Clear a browser cache
Clear browser history
Set the web content type that the browser accepts
Set the default browser configuration
Change the number of times animated graphics repeat
Change the home page or start
Browser security
Set the character encoding for all web pages
Receive a prompt before running a script
Receive a prompt before closing the browser
TLS options
About Wtls
Manage browser security
Add a trusted content server
Default Client Cert
Wtls options
Prompt if Client Cert Not Found
Browser push
About browser push
Turn off browser push
Browser push options
Browser troubleshooting
No browser is available on my device
Process IP
IP Hosts
Cannot set up automatic synchronization for bookmarks
144
Applications
Add an application
View properties for an application
Delete a third-party application
Application troubleshooting
Cannot add applications
Receive a media file using Bluetooth technology
Click Receive Using Bluetooth
Media
Media file management
Send As Email Send As MMS Send Using Bluetooth
Forward a media file
Delete a media file
Rename a media file
Songs, ring tones, videos, and voice notes
Move a media file
Change the amount of memory available for media files
View properties for a media file
Record a voice note
Shuffle songs
Pause a media file
Fast-forward or rewind a media file
Switch applications during a song
Amplify the volume
Keep backlighting on when you play a video
Search for a media file
Playlists
Add a song to a standard playlist
Delete a song from a standard playlist
Change the order of songs in a standard playlist
Pictures
View a playlist
Delete a playlist
Rename a playlist
Add a picture folder
Save a picture
Sort pictures
Rename a picture or picture folder
Delete a picture or picture folder
Move a picture
Download a Home screen background
Use a picture as the Home screen background
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in a list
Pan a picture
Media card options
About media cards
About media card encryption
Encrypt the files on a media card
Turn on mass storage mode manually
Turn off the mass storage mode prompt
Turn off mass storage mode support
Format a media card
My device does not recognize my media card
Media troubleshooting
Cannot open media files
160
Maps
Map basics
Navigation
Map options
Maps troubleshooting
Keep backlighting on when you track your movement
Hide the tracking information at the bottom of a map
Diagonal lines appear on a map
GPS technology troubleshooting
GPS technology
About GPS technology
Get your GPS location
166
Contacts
Contact basics
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
About custom ring tones
Mailing lists
About mailing lists
Create a mailing list
Change a mailing list
Click Delete Group
View a mailing list
Delete a mailing list
Categories
About categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Address lookup
SIM card phone book
About the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your address book
Contact list options
Copy a contact from your address book to your SIM card
Change a SIM card contact
Delete a SIM card contact
Contact troubleshooting
Set display options for contacts
Prevent duplicate names in your address book
Set the Name Display field to Last name, First name
Caller ID pictures are not appearing on my device
Calendar
Calendar basics
Schedule a meeting
Recurrence fields
Click Invite Attendee
Every
Switch days in Day view
Meetings
Open an appointment or a meeting
Delete an appointment or a meeting
View your calendar when responding to a meeting
Respond to a meeting invitation
Change the list of participants for a meeting
Send an email message to all meeting participants
Change the default calendar view
Change the default reminder time for calendar entries
Calendar options
Change the start and end time for days
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
Click General Options Change the First Day of Week field
Click General Options Change the Keep Appointments field
Change how long your device stores calendar entries
View the number of calendar entries stored in a calendar
Multiple calendars
Calendar troubleshooting
Cannot set some fields when scheduling appointments
Click Default Services
Cannot schedule appointments that span multiple days
186
Tasks
Task basics
Create a task
Change a task
Hide completed tasks
Forward a task or memo
Delete a task
Click Hide Completed
189
Task list options
View tasks in the calendar
191
192
Memos
Memo basics
Create a memo
Change a memo
Delete a memo
Memo list options
196
Alarm
About the alarm
Turn on the alarm
Silence the alarm
198
Convert a measurement
Calculator
Use the calculator
200
Bluetooth technology
Bluetooth technology basics
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Click Activate Bluetooth device
Click Transfer Address Book
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Restrict outgoing calls
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Change the LED Connection Indicator field to Off
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
Cannot pair with a Bluetooth enabled device
206
Date and time troubleshooting
Click Update Time
Date and time
Set the date and time
208
Notification profiles
Notification basics
Prevent notification during calls
Delete a notification profile
Change your ring tone
LED notification
Silence your device
View a list of saved ring tones
LED notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
Custom notification
About custom notification
Change the order of notification profile exceptions
Change a notification profile exception
Click Add Name
Add Name Change Name
Notification profile troubleshooting
Delete a notification profile exception
My device is vibrating more times than expected
Delete Name
215
216
Turn on invitation passwords
BlackBerry Messenger
Contacts
Respond to an invitation
Turn off invitation forwarding options
View a contacts information
Rename a contact
Add a group
Conversations
Add an emoticon
Send a file to a contact
Ping a contact
Turn off ping vibration
Availability
Receive notification when a contact becomes available
Click Set Alert
Display options
Display and keyboard
Backlighting
Set the display font
About organizing applications
Add an application folder
Move an application icon
Delete an application folder
Keyboard options
Hide an application icon
Themes
Display troubleshooting
Download a theme
My device screen turns off
My display changed
228
Language
Change the Use Input Method Shortcut field to No
Turn off the shortcut for switching typing input languages
Change the input options for SureType technology
Some characters do not appear correctly on my device
Language troubleshooting
Set display options for contacts
232
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
Network connection indicators
Turn on wireless coverage notification
About the preferred wireless network list
Click My Preferred Network List
Click Add Network
Change the order of preferred wireless networks
Turn off data service
Switch wireless networks manually
Verify the status of network connections and services
Wireless network coverage troubleshooting
Cannot connect to a wireless network
237
238
Power, battery, and memory
240
SIM card
About the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your address book
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Change the display name for a phone number
Protect your SIM card with a PIN code
Change the SIM card PIN code
244
Security
Security basics
Password keeper
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Encryption
Set content protection strength
Protect your device data
About encryption keys
Generate an encryption key
Memory cleaning
About content compression
About memory cleaning
Turn on memory cleaning
Advanced security
Delete sensitive application data from the device memory
About security self-tests
Verify security software
About two-factor authentication
About certificates
About the key store
About PGP keys
Smart cards
Security troubleshooting
Software tokens
255
256
Reset connection permissions for third-party applications
Click Reset Settings
Third-party application control
About permissions for third-party applications
Connection permissions for third-party applications
Interaction permissions for third-party applications
Data permissions for third-party applications
260
BrickBreaker capsules
BrickBreaker
About BrickBreaker
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
Set the paddle speed
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Click Send High Score
Click High Scores
264
Service books
About service books
Accept a service book
Delete a service book
266
Troubleshooting
268
269
270
271
272
273
274
275
276
Try performing the following actions
278
Diagnostic reports
About diagnostic reports
Run a diagnostic report
View a diagnostic report
Submit a diagnostic report
Delete a diagnostic report
Cannot run or submit a diagnostic report
282
Glossary
BlackBerry enabled device
Mass storage mode
Triple DES
Legal notice
286