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•Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.

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Contents

User Guide SWDT211111-211111-1108040801-001 Contents Voice dialing 101 Attachments 177 187 223 261 265 Page About typing input methods Type text using SureType technologySwitch typing input methods BlackBerry basics Set owner information Switch applicationsTurn on standby mode Assign an application to a Convenience key BlackBerry basics shortcuts BlackBerry basics troubleshootingExpand a folder Collapse a folderPage Camera and video camera shortcuts ShortcutsPhone shortcuts A message list Message shortcutsTyping shortcuts A message Attachment shortcuts Search shortcuts On a web Browser shortcutsMedia shortcuts Map shortcuts Calendar shortcuts Page Phone basics Phone Make a call when the device is locked Dial using numbers or lettersSwitch applications during a call Switch calls Emergency calls Volume Improve sound quality during a call Change the default volume for callsMake a call using a voice command Voice dialing Set the matching sensitivity level for voice commands Dial an extension using a voice commandCheck your phone number using a voice command Turn off choice lists for voice commands Improve voice recognition of numbers Change the voice mail access numberVoice mail Set playback options for voice dialing Conference calls Speed dial Caller ID About call logs Call logsChange the caller ID picture for a contact Delete the caller ID picture for a contact Delete call log notes Add notes to a call logChange call log notes Forward a call log Call forwarding Call waiting Delete a call forwarding phone number Add a call forwarding phone numberChange a call forwarding phone number Prerequisites Call blocking Change the call blocking passwordCall blocking About call blocking Turn on fixed dialing Fixed dialingAbout fixed dialing Prerequisites Fixed dialing Delete a contact from your fixed dialing list Set the default country code and area codeSmart dialing Change a contact in your fixed dialing list Prerequisites TTY support TTY supportSet options for dialing extensions About TTY support Phone options Multiple phone numbers Click General Options Set the Auto End Calls field to Never Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General Options Cannot make or receive calls Phone troubleshootingReset a call timer Click Last Call or Total Calls Click Clear Timer Cannot join a call Cannot make calls using a voice commandMy phone number appears as Unknown in the phone Cannot check my voice mail Voice dialing Set playback options for voice dialing Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Turn off voice prompts Use a headset Voice dialing troubleshootingImprove voice recognition of numbers Page Camera and video camera Change the location for storing pictures or videos Change the default flash modeTurn on low-light mode for videos Camera and video camera options Apply a color effect to pictures Change the video size and formatSet picture size Set picture quality Some pictures that I take are blurry Camera and video camera troubleshootingCannot save pictures or videos Flash dims or turns off Email message basics Email messages Save a message Blind carbon copy a contactAttach a contact to a message Set the importance level for a message Create a link for a PIN Delete a messageDelete multiple messages Mark a message as opened or unopened Hide filed email messages Email message foldersFile an email message Add, change, or delete an email message folder Hide sent messages Sent messagesResend a message Stop a message from sending Create an email message filter Email message filtersAbout email message filters Turn on an email message filter Options for email message filters Change the order of email message filters Forward email messages to your device when no filters applyChange an email message filter Stop forwarding email messages to your device Email message forwardingDelete an email message filter Check spelling automatically before sending email messages Reset a blocked message counterMessage options Block incoming messages Click Show Address View an address instead of a display nameAdd a signature Set an out-of-office reply Delete the disclaimer from an email message Click Default Services Change the Messaging Cmime fieldClick General Settings Message list options Use one message list or multiple message lists View more of the subject line for messagesSet how long your device stores messages About multiple message lists Hide the new or unopened message indicator Am not receiving messages Message troubleshootingCannot send messages Some email message folders appear dimmed Cannot file email messagesSome messages no longer appear on my device Message or attachment is truncated Email message filters are not working correctly Page Find your PIN PIN messagesPIN message basics About PIN messages Set a high importance level for received PIN messages Save a message Sent messages Set the Keep Messages field Hide the new or unopened message indicator Message shortcuts Am not receiving messages Page Page Find your SMS phone number SMS text messagesSMS text message basics About SMS text messages Click Add Recipient Add a contact to an SMS text message Click Remove History Delete the history from an SMS text message Prerequisites Cell broadcasting Cell broadcastingAbout cell broadcasting Click Cell Broadcast Turn on cell broadcastingStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Request delivery notification for all SMS text messages Turn off AutoText for SMS text messagesView more of the history in SMS text messages Store SMS text messages on your SIM card Set the Network to Send Over field Set a wireless network type for sending SMS text messagesSet the Validity Period field Hide the new or unopened message indicator Message shortcuts Am not receiving SMS text messages Cannot send SMS text messages Cannot turn on cell broadcasting Page MMS message basics MMS messages Attach Picture Attach Audio Attach Video Create a slide show in an MMS message Forward an MMS message Delete a message Save a media file from an MMS message MMS message attachmentsAttach a media file to an MMS message Attach an appointment to an MMS message Click View Attachment Add a contact to your address book from an MMS messageRequest delivery or read notification for an MMS message Click Add To Calendar View the size of an MMS message before sending it Stop receiving MMS messages when roaming Set the Keep Messages field Press the Menu key Block MMS messages Message shortcuts Cannot attach a file to an MMS message 100 Typing basics Typing Set the trackball sensitivity Cancel a text selectionSet the cursor speed Turn on key tones Typing input methods Type text using SureType technologyType text using multi-tap Switch typing input methods Change the typing input language Switch typing input methods when typingSpelling checker About typing input languages Click Custom Dictionary Change options for checking spellingAdd a word to the custom dictionary Change a word in the custom dictionary Custom dictionary About AutoText AutoTextDelete all custom dictionary items Stop adding items to the custom dictionary automatically Undo an AutoText change Create an AutoText entryChange an AutoText entry Delete an AutoText entry Cannot type a password Typing troubleshooting Cannot check spelling SureType technology does not recognize a word Search criteria SearchAbout search Search for messages Search for messages by contact or subject View a list of saved searchesChange a saved search Delete a saved search Search for organizer data 114 Attachment basics Attachments View tracked changes in a document View the table of contents in a documentDocument attachments Spreadsheet attachments Presentation attachments Media attachments VCard contact attachments Question mark appears on a slide Attachment troubleshootingSkipped content bar appears in a document Synchronization Prerequisites Wireless email reconciliationReconcile email messages over the wireless network Delete email messages over the wireless network About synchronization conflicts Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network Change the Wireless Synchronization field to Yes Delete all device data Prerequisites Wireless data restorationManage data synchronization conflicts About backing up and restoring device data Click Purge Deleted Items Synchronization troubleshooting 125 126 Browser basics Browser Save a web page to a message list Follow a linkMove back or forward a web Move through a web page line by line Links, pictures, and web page addresses Zoom in to or out from a picture Forward a link or picture from a webForward a web page address View a full picture on a web About bookmarks for web pages Browser bookmarksChange the picture quality in the browser Load pictures on a web Delete a bookmark for a web Make a web page available offlineChange a bookmark for a web Forward a bookmark for a web Rename a bookmark folder for web pages File a bookmark for a webExpand a folder Collapse a folder About web feeds View web feed contentListen to web feed content Web feeds Delete a web feed Mark a web feed title as opened or unopenedChange a web feed File a web feed Clear browser history Change the default browser viewBrowser options Clear a browser cache Change the home page or start Set the web content type that the browser acceptsSet the default browser configuration Change the number of times animated graphics repeat Receive a prompt before closing the browser Browser securitySet the character encoding for all web pages Receive a prompt before running a script TLS options About WtlsManage browser security Prompt if Client Cert Not Found Add a trusted content serverDefault Client Cert Wtls options Browser push options Browser pushAbout browser push Turn off browser push IP Hosts Browser troubleshootingNo browser is available on my device Process IP Cannot set up automatic synchronization for bookmarks 144 Delete a third-party application ApplicationsAdd an application View properties for an application Cannot add applications Application troubleshooting Media file management Receive a media file using Bluetooth technologyClick Receive Using Bluetooth Media Rename a media file Send As Email Send As MMS Send Using BluetoothForward a media file Delete a media file View properties for a media file Songs, ring tones, videos, and voice notesMove a media file Change the amount of memory available for media files Fast-forward or rewind a media file Record a voice noteShuffle songs Pause a media file Search for a media file Switch applications during a songAmplify the volume Keep backlighting on when you play a video Change the order of songs in a standard playlist PlaylistsAdd a song to a standard playlist Delete a song from a standard playlist Rename a playlist PicturesView a playlist Delete a playlist Rename a picture or picture folder Add a picture folderSave a picture Sort pictures Use a picture as the Home screen background Delete a picture or picture folderMove a picture Download a Home screen background Pan a picture View pictures as a slide showChange the number of seconds between slides in a slide show View pictures in a list Encrypt the files on a media card Media card optionsAbout media cards About media card encryption Format a media card Turn on mass storage mode manuallyTurn off the mass storage mode prompt Turn off mass storage mode support My device does not recognize my media card Media troubleshootingCannot open media files 160 Map basics Maps Navigation Map options Diagonal lines appear on a map Maps troubleshootingKeep backlighting on when you track your movement Hide the tracking information at the bottom of a map Get your GPS location GPS technology troubleshootingGPS technology About GPS technology 166 Contact basics Contacts About custom ring tones Delete a contactAbout pauses and waits Add a pause or a wait to a phone number Change a mailing list Mailing listsAbout mailing lists Create a mailing list Click Delete Group View a mailing listDelete a mailing list Categorize a contact, task, or memo CategoriesAbout categories Create a category for contacts, tasks, or memos Address lookup Copy contacts from your SIM card to your address book SIM card phone bookAbout the SIM card phone book Add a contact to your SIM card Delete a SIM card contact Contact list optionsCopy a contact from your address book to your SIM card Change a SIM card contact Set the Name Display field to Last name, First name Contact troubleshootingSet display options for contacts Prevent duplicate names in your address book Caller ID pictures are not appearing on my device Calendar basics Calendar Every Schedule a meetingRecurrence fields Click Invite Attendee Delete an appointment or a meeting Switch days in Day viewMeetings Open an appointment or a meeting Send an email message to all meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Change the list of participants for a meeting Change the start and end time for days Change the default calendar viewChange the default reminder time for calendar entries Calendar options Click General Options Change the First Day of Week field View tasks in a calendarChange the first day of the week Hide free time in Agenda view Click General Options Change the Keep Appointments field Change how long your device stores calendar entriesView the number of calendar entries stored in a calendar Multiple calendars Cannot schedule appointments that span multiple days Calendar troubleshootingCannot set some fields when scheduling appointments Click Default Services 186 Change a task TasksTask basics Create a task Click Hide Completed Hide completed tasksForward a task or memo Delete a task 189 View tasks in the calendar Task list options 191 192 Change a memo MemosMemo basics Create a memo Delete a memo Memo list options 196 Silence the alarm AlarmAbout the alarm Turn on the alarm 198 Convert a measurement CalculatorUse the calculator 200 Bluetooth technology basics Bluetooth technology Click Transfer Address Book Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Click Activate Bluetooth device Restrict outgoing calls Bluetooth technology optionsRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Change the LED Connection Indicator field to Off Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Cannot pair with a Bluetooth enabled device Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear 206 Set the date and time Date and time troubleshootingClick Update Time Date and time 208 Notification basics Notification profiles Prevent notification during calls Delete a notification profileChange your ring tone LED notification LED notificationSilence your device View a list of saved ring tones About custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On Custom notification Add Name Change Name Change the order of notification profile exceptionsChange a notification profile exception Click Add Name Delete Name Notification profile troubleshootingDelete a notification profile exception My device is vibrating more times than expected 215 216 Respond to an invitation Turn on invitation passwordsBlackBerry Messenger Contacts Add a group Turn off invitation forwarding optionsView a contacts information Rename a contact Conversations Turn off ping vibration Add an emoticonSend a file to a contact Ping a contact Availability Click Set Alert Receive notification when a contact becomes available Display options Display and keyboardBacklighting Move an application icon Set the display fontAbout organizing applications Add an application folder Delete an application folder Keyboard optionsHide an application icon Themes My display changed Display troubleshootingDownload a theme My device screen turns off 228 Language Change the Use Input Method Shortcut field to No Turn off the shortcut for switching typing input languagesChange the input options for SureType technology Some characters do not appear correctly on my device Language troubleshootingSet display options for contacts 232 Network connection indicators Wireless network coverageFind information about wireless coverage indicators Turn off a wireless connection Click Add Network Turn on wireless coverage notificationAbout the preferred wireless network list Click My Preferred Network List Turn off data service Change the order of preferred wireless networks Cannot connect to a wireless network Switch wireless networks manuallyVerify the status of network connections and services Wireless network coverage troubleshooting 237 238 Power, battery, and memory 240 Copy contacts from your SIM card to your address book SIM cardAbout the SIM card phone book Add a contact to your SIM card About SIM card security Change a SIM card contactDelete a SIM card contact Store SMS text messages on your SIM card Change the display name for a phone number Protect your SIM card with a PIN codeChange the SIM card PIN code 244 Security basics Security Password keeper Delete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeper Encryption Generate an encryption key Set content protection strengthProtect your device data About encryption keys Turn on memory cleaning Memory cleaningAbout content compression About memory cleaning Verify security software Advanced securityDelete sensitive application data from the device memory About security self-tests About PGP keys About two-factor authenticationAbout certificates About the key store Smart cards Software tokens Security troubleshooting 255 256 About permissions for third-party applications Reset connection permissions for third-party applicationsClick Reset Settings Third-party application control Interaction permissions for third-party applications Connection permissions for third-party applications Data permissions for third-party applications 260 BrickBreaker capsules BrickBreakerAbout BrickBreaker Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreaker Click High Scores Submit a score to the BrickBreaker high score web siteCheck the high scores on the BrickBreaker web site Click Send High Score 264 Delete a service book Service booksAbout service books Accept a service book 266 Troubleshooting 268 269 270 271 272 273 274 275 276 Try performing the following actions 278 About diagnostic reports Diagnostic reports Delete a diagnostic report Run a diagnostic reportView a diagnostic report Submit a diagnostic report Cannot run or submit a diagnostic report 282 Glossary BlackBerry enabled deviceMass storage mode Triple DES Legal notice 286

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