Run a diagnostic report, View a diagnostic report

Run a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Press the Menu key.

5.Click Run.

View a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Highlight a report.

5.Press the Menu key.

6.Click View Report.

Submit a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Highlight a report.

5.Press the Menu key.

6.Click Email Report or PIN Report.

Delete a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Highlight a report.

5.Press the Menu key.

6.Click Delete or Delete All.

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.

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Blackberry 8110 Run a diagnostic report, View a diagnostic report, Submit a diagnostic report, Delete a diagnostic report

Contents

User Guide SWDT211111-211111-1108040801-001 Contents Voice dialing 101 Attachments 177 187 223 261 265 Page BlackBerry basics Type text using SureType technologySwitch typing input methods About typing input methods Assign an application to a Convenience key Switch applicationsTurn on standby mode Set owner information Collapse a folder BlackBerry basics troubleshootingExpand a folder BlackBerry basics shortcutsPage Shortcuts Phone shortcutsCamera and video camera shortcuts A message Message shortcutsTyping shortcuts A message list Search shortcuts Attachment shortcuts Map shortcuts Browser shortcutsMedia shortcuts On a web Calendar shortcuts Page Phone Phone basics Switch calls Dial using numbers or lettersSwitch applications during a call Make a call when the device is locked Volume Emergency calls Voice dialing Change the default volume for callsMake a call using a voice command Improve sound quality during a call Turn off choice lists for voice commands Dial an extension using a voice commandCheck your phone number using a voice command Set the matching sensitivity level for voice commands Set playback options for voice dialing Change the voice mail access numberVoice mail Improve voice recognition of numbers Speed dial Conference calls Caller ID Delete the caller ID picture for a contact Call logsChange the caller ID picture for a contact About call logs Forward a call log Add notes to a call logChange call log notes Delete call log notes Call waiting Call forwarding Add a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number About call blocking Change the call blocking passwordCall blocking Prerequisites Call blocking Prerequisites Fixed dialing Fixed dialingAbout fixed dialing Turn on fixed dialing Change a contact in your fixed dialing list Set the default country code and area codeSmart dialing Delete a contact from your fixed dialing list About TTY support TTY supportSet options for dialing extensions Prerequisites TTY support Multiple phone numbers Phone options Click General Options Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General Options Set the Auto End Calls field to Never Click Last Call or Total Calls Click Clear Timer Phone troubleshootingReset a call timer Cannot make or receive calls Cannot check my voice mail Cannot make calls using a voice commandMy phone number appears as Unknown in the phone Cannot join a call Voice dialing Turn off voice prompts Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Set playback options for voice dialing Voice dialing troubleshooting Improve voice recognition of numbersUse a headset Page Camera and video camera Camera and video camera options Change the default flash modeTurn on low-light mode for videos Change the location for storing pictures or videos Set picture quality Change the video size and formatSet picture size Apply a color effect to pictures Flash dims or turns off Camera and video camera troubleshootingCannot save pictures or videos Some pictures that I take are blurry Email messages Email message basics Set the importance level for a message Blind carbon copy a contactAttach a contact to a message Save a message Mark a message as opened or unopened Delete a messageDelete multiple messages Create a link for a PIN Add, change, or delete an email message folder Email message foldersFile an email message Hide filed email messages Stop a message from sending Sent messagesResend a message Hide sent messages Email message filters About email message filtersCreate an email message filter Options for email message filters Turn on an email message filter Forward email messages to your device when no filters apply Change an email message filterChange the order of email message filters Email message forwarding Delete an email message filterStop forwarding email messages to your device Block incoming messages Reset a blocked message counterMessage options Check spelling automatically before sending email messages Set an out-of-office reply View an address instead of a display nameAdd a signature Click Show Address Message list options Click Default Services Change the Messaging Cmime fieldClick General Settings Delete the disclaimer from an email message About multiple message lists View more of the subject line for messagesSet how long your device stores messages Use one message list or multiple message lists Hide the new or unopened message indicator Message troubleshooting Cannot send messagesAm not receiving messages Message or attachment is truncated Cannot file email messagesSome messages no longer appear on my device Some email message folders appear dimmed Email message filters are not working correctly Page About PIN messages PIN messagesPIN message basics Find your PIN Set a high importance level for received PIN messages Save a message Sent messages Set the Keep Messages field Hide the new or unopened message indicator Message shortcuts Am not receiving messages Page Page About SMS text messages SMS text messagesSMS text message basics Find your SMS phone number Add a contact to an SMS text message Click Add Recipient Delete the history from an SMS text message Click Remove History Cell broadcasting About cell broadcastingPrerequisites Cell broadcasting Rename a cell broadcast channel Turn on cell broadcastingStop receiving messages from a cell broadcast channel Click Cell Broadcast Store SMS text messages on your SIM card Turn off AutoText for SMS text messagesView more of the history in SMS text messages Request delivery notification for all SMS text messages Set a wireless network type for sending SMS text messages Set the Validity Period fieldSet the Network to Send Over field Hide the new or unopened message indicator Message shortcuts Cannot send SMS text messages Am not receiving SMS text messages Cannot turn on cell broadcasting Page MMS messages MMS message basics Create a slide show in an MMS message Attach Picture Attach Audio Attach Video Forward an MMS message Delete a message Attach an appointment to an MMS message MMS message attachmentsAttach a media file to an MMS message Save a media file from an MMS message Click Add To Calendar Add a contact to your address book from an MMS messageRequest delivery or read notification for an MMS message Click View Attachment Stop receiving MMS messages when roaming View the size of an MMS message before sending it Set the Keep Messages field Press the Menu key Block MMS messages Message shortcuts Cannot attach a file to an MMS message 100 Typing Typing basics Turn on key tones Cancel a text selectionSet the cursor speed Set the trackball sensitivity Switch typing input methods Type text using SureType technologyType text using multi-tap Typing input methods About typing input languages Switch typing input methods when typingSpelling checker Change the typing input language Change a word in the custom dictionary Change options for checking spellingAdd a word to the custom dictionary Click Custom Dictionary Custom dictionary Stop adding items to the custom dictionary automatically AutoTextDelete all custom dictionary items About AutoText Delete an AutoText entry Create an AutoText entryChange an AutoText entry Undo an AutoText change Typing troubleshooting Cannot type a password SureType technology does not recognize a word Cannot check spelling Search for messages SearchAbout search Search criteria Delete a saved search View a list of saved searchesChange a saved search Search for messages by contact or subject Search for organizer data 114 Attachments Attachment basics View the table of contents in a document Document attachmentsView tracked changes in a document Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Attachment troubleshooting Skipped content bar appears in a documentQuestion mark appears on a slide Delete email messages over the wireless network Prerequisites Wireless email reconciliationReconcile email messages over the wireless network Synchronization Change the Wireless Synchronization field to Yes Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network About synchronization conflicts About backing up and restoring device data Prerequisites Wireless data restorationManage data synchronization conflicts Delete all device data Synchronization troubleshooting Click Purge Deleted Items 125 126 Browser Browser basics Move through a web page line by line Follow a linkMove back or forward a web Save a web page to a message list Links, pictures, and web page addresses View a full picture on a web Forward a link or picture from a webForward a web page address Zoom in to or out from a picture Load pictures on a web Browser bookmarksChange the picture quality in the browser About bookmarks for web pages Forward a bookmark for a web Make a web page available offlineChange a bookmark for a web Delete a bookmark for a web Collapse a folder File a bookmark for a webExpand a folder Rename a bookmark folder for web pages Web feeds View web feed contentListen to web feed content About web feeds File a web feed Mark a web feed title as opened or unopenedChange a web feed Delete a web feed Clear a browser cache Change the default browser viewBrowser options Clear browser history Change the number of times animated graphics repeat Set the web content type that the browser acceptsSet the default browser configuration Change the home page or start Receive a prompt before running a script Browser securitySet the character encoding for all web pages Receive a prompt before closing the browser About Wtls Manage browser securityTLS options Wtls options Add a trusted content serverDefault Client Cert Prompt if Client Cert Not Found Turn off browser push Browser pushAbout browser push Browser push options Process IP Browser troubleshootingNo browser is available on my device IP Hosts Cannot set up automatic synchronization for bookmarks 144 View properties for an application ApplicationsAdd an application Delete a third-party application Application troubleshooting Cannot add applications Media Receive a media file using Bluetooth technologyClick Receive Using Bluetooth Media file management Delete a media file Send As Email Send As MMS Send Using BluetoothForward a media file Rename a media file Change the amount of memory available for media files Songs, ring tones, videos, and voice notesMove a media file View properties for a media file Pause a media file Record a voice noteShuffle songs Fast-forward or rewind a media file Keep backlighting on when you play a video Switch applications during a songAmplify the volume Search for a media file Delete a song from a standard playlist PlaylistsAdd a song to a standard playlist Change the order of songs in a standard playlist Delete a playlist PicturesView a playlist Rename a playlist Sort pictures Add a picture folderSave a picture Rename a picture or picture folder Download a Home screen background Delete a picture or picture folderMove a picture Use a picture as the Home screen background View pictures in a list View pictures as a slide showChange the number of seconds between slides in a slide show Pan a picture About media card encryption Media card optionsAbout media cards Encrypt the files on a media card Turn off mass storage mode support Turn on mass storage mode manuallyTurn off the mass storage mode prompt Format a media card Media troubleshooting Cannot open media filesMy device does not recognize my media card 160 Maps Map basics Navigation Map options Hide the tracking information at the bottom of a map Maps troubleshootingKeep backlighting on when you track your movement Diagonal lines appear on a map About GPS technology GPS technology troubleshootingGPS technology Get your GPS location 166 Contacts Contact basics Add a pause or a wait to a phone number Delete a contactAbout pauses and waits About custom ring tones Create a mailing list Mailing listsAbout mailing lists Change a mailing list View a mailing list Delete a mailing listClick Delete Group Create a category for contacts, tasks, or memos CategoriesAbout categories Categorize a contact, task, or memo Address lookup Add a contact to your SIM card SIM card phone bookAbout the SIM card phone book Copy contacts from your SIM card to your address book Change a SIM card contact Contact list optionsCopy a contact from your address book to your SIM card Delete a SIM card contact Prevent duplicate names in your address book Contact troubleshootingSet display options for contacts Set the Name Display field to Last name, First name Caller ID pictures are not appearing on my device Calendar Calendar basics Click Invite Attendee Schedule a meetingRecurrence fields Every Open an appointment or a meeting Switch days in Day viewMeetings Delete an appointment or a meeting Change the list of participants for a meeting View your calendar when responding to a meetingRespond to a meeting invitation Send an email message to all meeting participants Calendar options Change the default calendar viewChange the default reminder time for calendar entries Change the start and end time for days Hide free time in Agenda view View tasks in a calendarChange the first day of the week Click General Options Change the First Day of Week field Change how long your device stores calendar entries View the number of calendar entries stored in a calendarClick General Options Change the Keep Appointments field Multiple calendars Click Default Services Calendar troubleshootingCannot set some fields when scheduling appointments Cannot schedule appointments that span multiple days 186 Create a task TasksTask basics Change a task Delete a task Hide completed tasksForward a task or memo Click Hide Completed 189 Task list options View tasks in the calendar 191 192 Create a memo MemosMemo basics Change a memo Delete a memo Memo list options 196 Turn on the alarm AlarmAbout the alarm Silence the alarm 198 Calculator Use the calculatorConvert a measurement 200 Bluetooth technology Bluetooth technology basics Click Activate Bluetooth device Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Click Transfer Address Book Delete a paired Bluetooth enabled device Bluetooth technology optionsRename a paired Bluetooth enabled device Restrict outgoing calls Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Change the LED Connection Indicator field to Off My list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device Cannot pair with a Bluetooth enabled device 206 Date and time Date and time troubleshootingClick Update Time Set the date and time 208 Notification profiles Notification basics Delete a notification profile Change your ring tonePrevent notification during calls View a list of saved ring tones LED notificationSilence your device LED notification Custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On About custom notification Click Add Name Change the order of notification profile exceptionsChange a notification profile exception Add Name Change Name My device is vibrating more times than expected Notification profile troubleshootingDelete a notification profile exception Delete Name 215 216 Contacts Turn on invitation passwordsBlackBerry Messenger Respond to an invitation Rename a contact Turn off invitation forwarding optionsView a contacts information Add a group Conversations Ping a contact Add an emoticonSend a file to a contact Turn off ping vibration Availability Receive notification when a contact becomes available Click Set Alert Display and keyboard BacklightingDisplay options Add an application folder Set the display fontAbout organizing applications Move an application icon Keyboard options Hide an application iconDelete an application folder Themes My device screen turns off Display troubleshootingDownload a theme My display changed 228 Language Turn off the shortcut for switching typing input languages Change the input options for SureType technologyChange the Use Input Method Shortcut field to No Language troubleshooting Set display options for contactsSome characters do not appear correctly on my device 232 Turn off a wireless connection Wireless network coverageFind information about wireless coverage indicators Network connection indicators Click My Preferred Network List Turn on wireless coverage notificationAbout the preferred wireless network list Click Add Network Change the order of preferred wireless networks Turn off data service Wireless network coverage troubleshooting Switch wireless networks manuallyVerify the status of network connections and services Cannot connect to a wireless network 237 238 Power, battery, and memory 240 Add a contact to your SIM card SIM cardAbout the SIM card phone book Copy contacts from your SIM card to your address book Store SMS text messages on your SIM card Change a SIM card contactDelete a SIM card contact About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN codeChange the display name for a phone number 244 Security Security basics Password keeper Hide passwords in the password keeper View a password in the password keeperChange a password in the password keeper Delete a password from the password keeper Encryption About encryption keys Set content protection strengthProtect your device data Generate an encryption key About memory cleaning Memory cleaningAbout content compression Turn on memory cleaning About security self-tests Advanced securityDelete sensitive application data from the device memory Verify security software About the key store About two-factor authenticationAbout certificates About PGP keys Smart cards Security troubleshooting Software tokens 255 256 Third-party application control Reset connection permissions for third-party applicationsClick Reset Settings About permissions for third-party applications Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications 260 BrickBreaker About BrickBreakerBrickBreaker capsules Play BrickBreaker Adjust the volumeBrickBreaker scoring Set the paddle speed Click Send High Score Submit a score to the BrickBreaker high score web siteCheck the high scores on the BrickBreaker web site Click High Scores 264 Accept a service book Service booksAbout service books Delete a service book 266 Troubleshooting 268 269 270 271 272 273 274 275 276 Try performing the following actions 278 Diagnostic reports About diagnostic reports Submit a diagnostic report Run a diagnostic reportView a diagnostic report Delete a diagnostic report Cannot run or submit a diagnostic report 282 BlackBerry enabled device Mass storage modeGlossary Triple DES Legal notice 286