User Guide
 SWDT211111-211111-1108040801-001
 Contents
 Voice dialing
 101
 Attachments
 177
 187
 223
 261
 265
Page
 About typing input methods
Type text using SureType technology
Switch typing input methods
BlackBerry basics
 Set owner information
Switch applications
Turn on standby mode
Assign an application to a Convenience key
 BlackBerry basics shortcuts
BlackBerry basics troubleshooting
Expand a folder
Collapse a folder
Page
 Shortcuts
Phone shortcuts
Camera and video camera shortcuts
 A message list
Message shortcuts
Typing shortcuts
A message
 Attachment shortcuts
Search shortcuts
 On a web
Browser shortcuts
Media shortcuts
Map shortcuts
 Calendar shortcuts
Page
 Phone basics
Phone
 Make a call when the device is locked
Dial using numbers or letters
Switch applications during a call
Switch calls
 Emergency calls
Volume
 Improve sound quality during a call
Change the default volume for calls
Make a call using a voice command
Voice dialing
 Set the matching sensitivity level for voice commands
Dial an extension using a voice command
Check your phone number using a voice command
Turn off choice lists for voice commands
 Improve voice recognition of numbers
Change the voice mail access number
Voice mail
Set playback options for voice dialing
 Conference calls
Speed dial
 Caller ID
 About call logs
Call logs
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
 Delete call log notes
Add notes to a call log
Change call log notes
Forward a call log
 Call forwarding
Call waiting
 Add a call forwarding phone number
Change a call forwarding phone number
Delete a call forwarding phone number
 Prerequisites Call blocking
Change the call blocking password
Call blocking
About call blocking
 Turn on fixed dialing
Fixed dialing
About fixed dialing
Prerequisites Fixed dialing
 Delete a contact from your fixed dialing list
Set the default country code and area code
Smart dialing
Change a contact in your fixed dialing list
 Prerequisites TTY support
TTY support
Set options for dialing extensions
About TTY support
 Phone options
Multiple phone numbers
 Click General Options Set the Auto End Calls field to Never
Sort phone numbers or contacts on the Phone screen
Turn off the prompt that appears before you delete items
Click General Options
 Cannot make or receive calls
Phone troubleshooting
Reset a call timer
Click Last Call or Total Calls Click Clear Timer
 Cannot join a call
Cannot make calls using a voice command
My phone number appears as Unknown in the phone
Cannot check my voice mail
 Voice dialing
 Set playback options for voice dialing
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Turn off voice prompts
 Voice dialing troubleshooting
Improve voice recognition of numbers
Use a headset
Page
 Camera and video camera
 Change the location for storing pictures or videos
Change the default flash mode
Turn on low-light mode for videos
Camera and video camera options
 Apply a color effect to pictures
Change the video size and format
Set picture size
Set picture quality
 Some pictures that I take are blurry
Camera and video camera troubleshooting
Cannot save pictures or videos
Flash dims or turns off
 Email message basics
Email messages
 Save a message
Blind carbon copy a contact
Attach a contact to a message
Set the importance level for a message
 Create a link for a PIN
Delete a message
Delete multiple messages
Mark a message as opened or unopened
 Hide filed email messages
Email message folders
File an email message
Add, change, or delete an email message folder
 Hide sent messages
Sent messages
Resend a message
Stop a message from sending
 Email message filters
About email message filters
Create an email message filter
 Turn on an email message filter
Options for email message filters
 Forward email messages to your device when no filters apply
Change an email message filter
Change the order of email message filters
 Email message forwarding
Delete an email message filter
Stop forwarding email messages to your device
 Check spelling automatically before sending email messages
Reset a blocked message counter
Message options
Block incoming messages
 Click Show Address
View an address instead of a display name
Add a signature
Set an out-of-office reply
 Delete the disclaimer from an email message
Click Default Services Change the Messaging Cmime field
Click General Settings
Message list options
 Use one message list or multiple message lists
View more of the subject line for messages
Set how long your device stores messages
About multiple message lists
 Hide the new or unopened message indicator
 Message troubleshooting
Cannot send messages
Am not receiving messages
 Some email message folders appear dimmed
Cannot file email messages
Some messages no longer appear on my device
Message or attachment is truncated
 Email message filters are not working correctly
Page
 Find your PIN
PIN messages
PIN message basics
About PIN messages
 Set a high importance level for received PIN messages
 Save a message
 Sent messages
 Set the Keep Messages field
 Hide the new or unopened message indicator
 Message shortcuts
 Am not receiving messages
Page
Page
 Find your SMS phone number
SMS text messages
SMS text message basics
About SMS text messages
 Click Add Recipient
Add a contact to an SMS text message
 Click Remove History
Delete the history from an SMS text message
 Cell broadcasting
About cell broadcasting
Prerequisites Cell broadcasting
 Click Cell Broadcast
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
 Request delivery notification for all SMS text messages
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
 Set a wireless network type for sending SMS text messages
Set the Validity Period field
Set the Network to Send Over field
 Hide the new or unopened message indicator
 Message shortcuts
 Am not receiving SMS text messages
Cannot send SMS text messages
 Cannot turn on cell broadcasting
Page
 MMS message basics
MMS messages
 Attach Picture Attach Audio Attach Video
Create a slide show in an MMS message
 Forward an MMS message
 Delete a message
 Save a media file from an MMS message
MMS message attachments
Attach a media file to an MMS message
Attach an appointment to an MMS message
 Click View Attachment
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
Click Add To Calendar
 View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
 Set the Keep Messages field Press the Menu key
 Block MMS messages
 Message shortcuts
 Cannot attach a file to an MMS message
 100
 Typing basics
Typing
 Set the trackball sensitivity
Cancel a text selection
Set the cursor speed
Turn on key tones
 Typing input methods
Type text using SureType technology
Type text using multi-tap
Switch typing input methods
 Change the typing input language
Switch typing input methods when typing
Spelling checker
About typing input languages
 Click Custom Dictionary
Change options for checking spelling
Add a word to the custom dictionary
Change a word in the custom dictionary
 Custom dictionary
 About AutoText
AutoText
Delete all custom dictionary items
Stop adding items to the custom dictionary automatically
 Undo an AutoText change
Create an AutoText entry
Change an AutoText entry
Delete an AutoText entry
 Cannot type a password
Typing troubleshooting
 Cannot check spelling
SureType technology does not recognize a word
 Search criteria
Search
About search
Search for messages
 Search for messages by contact or subject
View a list of saved searches
Change a saved search
Delete a saved search
 Search for organizer data
 114
 Attachment basics
Attachments
 View the table of contents in a document
Document attachments
View tracked changes in a document
 Spreadsheet attachments
 Presentation attachments
Media attachments
 VCard contact attachments
 Attachment troubleshooting
Skipped content bar appears in a document
Question mark appears on a slide
 Synchronization
Prerequisites Wireless email reconciliation
Reconcile email messages over the wireless network
Delete email messages over the wireless network
 About synchronization conflicts
Prerequisites Wireless data synchronization
Synchronize organizer data over the wireless network
Change the Wireless Synchronization field to Yes
 Delete all device data
Prerequisites Wireless data restoration
Manage data synchronization conflicts
About backing up and restoring device data
 Click Purge Deleted Items
Synchronization troubleshooting
 125
 126
 Browser basics
Browser
 Save a web page to a message list
Follow a link
Move back or forward a web
Move through a web page line by line
 Links, pictures, and web page addresses
 Zoom in to or out from a picture
Forward a link or picture from a web
Forward a web page address
View a full picture on a web
 About bookmarks for web pages
Browser bookmarks
Change the picture quality in the browser
Load pictures on a web
 Delete a bookmark for a web
Make a web page available offline
Change a bookmark for a web
Forward a bookmark for a web
 Rename a bookmark folder for web pages
File a bookmark for a web
Expand a folder
Collapse a folder
 About web feeds
View web feed content
Listen to web feed content
Web feeds
 Delete a web feed
Mark a web feed title as opened or unopened
Change a web feed
File a web feed
 Clear browser history
Change the default browser view
Browser options
Clear a browser cache
 Change the home page or start
Set the web content type that the browser accepts
Set the default browser configuration
Change the number of times animated graphics repeat
 Receive a prompt before closing the browser
Browser security
Set the character encoding for all web pages
Receive a prompt before running a script
 About Wtls
Manage browser security
TLS options
 Prompt if Client Cert Not Found
Add a trusted content server
Default Client Cert
Wtls options
 Browser push options
Browser push
About browser push
Turn off browser push
 IP Hosts
Browser troubleshooting
No browser is available on my device
Process IP
 Cannot set up automatic synchronization for bookmarks
 144
 Delete a third-party application
Applications
Add an application
View properties for an application
 Cannot add applications
Application troubleshooting
 Media file management
Receive a media file using Bluetooth technology
Click Receive Using Bluetooth
Media
 Rename a media file
Send As Email Send As MMS Send Using Bluetooth
Forward a media file
Delete a media file
 View properties for a media file
Songs, ring tones, videos, and voice notes
Move a media file
Change the amount of memory available for media files
 Fast-forward or rewind a media file
Record a voice note
Shuffle songs
Pause a media file
 Search for a media file
Switch applications during a song
Amplify the volume
Keep backlighting on when you play a video
 Change the order of songs in a standard playlist
Playlists
Add a song to a standard playlist
Delete a song from a standard playlist
 Rename a playlist
Pictures
View a playlist
Delete a playlist
 Rename a picture or picture folder
Add a picture folder
Save a picture
Sort pictures
 Use a picture as the Home screen background
Delete a picture or picture folder
Move a picture
Download a Home screen background
 Pan a picture
View pictures as a slide show
Change the number of seconds between slides in a slide show
View pictures in a list
 Encrypt the files on a media card
Media card options
About media cards
About media card encryption
 Format a media card
Turn on mass storage mode manually
Turn off the mass storage mode prompt
Turn off mass storage mode support
 Media troubleshooting
Cannot open media files
My device does not recognize my media card
 160
 Map basics
Maps
 Navigation
 Map options
 Diagonal lines appear on a map
Maps troubleshooting
Keep backlighting on when you track your movement
Hide the tracking information at the bottom of a map
 Get your GPS location
GPS technology troubleshooting
GPS technology
About GPS technology
 166
 Contact basics
Contacts
 About custom ring tones
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
 Change a mailing list
Mailing lists
About mailing lists
Create a mailing list
 View a mailing list
Delete a mailing list
Click Delete Group
 Categorize a contact, task, or memo
Categories
About categories
Create a category for contacts, tasks, or memos
 Address lookup
 Copy contacts from your SIM card to your address book
SIM card phone book
About the SIM card phone book
Add a contact to your SIM card
 Delete a SIM card contact
Contact list options
Copy a contact from your address book to your SIM card
Change a SIM card contact
 Set the Name Display field to Last name, First name
Contact troubleshooting
Set display options for contacts
Prevent duplicate names in your address book
 Caller ID pictures are not appearing on my device
 Calendar basics
Calendar
 Every
Schedule a meeting
Recurrence fields
Click Invite Attendee
 Delete an appointment or a meeting
Switch days in Day view
Meetings
Open an appointment or a meeting
 Send an email message to all meeting participants
View your calendar when responding to a meeting
Respond to a meeting invitation
Change the list of participants for a meeting
 Change the start and end time for days
Change the default calendar view
Change the default reminder time for calendar entries
Calendar options
 Click General Options Change the First Day of Week field
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
 Change how long your device stores calendar entries
View the number of calendar entries stored in a calendar
Click General Options Change the Keep Appointments field
 Multiple calendars
 Cannot schedule appointments that span multiple days
Calendar troubleshooting
Cannot set some fields when scheduling appointments
Click Default Services
 186
 Change a task
Tasks
Task basics
Create a task
 Click Hide Completed
Hide completed tasks
Forward a task or memo
Delete a task
 189
 View tasks in the calendar
Task list options
 191
 192
 Change a memo
Memos
Memo basics
Create a memo
 Delete a memo
 Memo list options
 196
 Silence the alarm
Alarm
About the alarm
Turn on the alarm
 198
 Calculator
Use the calculator
Convert a measurement
 200
 Bluetooth technology basics
Bluetooth technology
 Click Transfer Address Book
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Click Activate Bluetooth device
 Restrict outgoing calls
Bluetooth technology options
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
 Change the LED Connection Indicator field to Off
Change the pairing name for your BlackBerry device
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
 Cannot pair with a Bluetooth enabled device
Bluetooth technology troubleshooting
Cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
 206
 Set the date and time
Date and time troubleshooting
Click Update Time
Date and time
 208
 Notification basics
Notification profiles
 Delete a notification profile
Change your ring tone
Prevent notification during calls
 LED notification
LED notification
Silence your device
View a list of saved ring tones
 About custom notification
Turn on wireless coverage notification
Set the LED Coverage Indicator field to On
Custom notification
 Add Name Change Name
Change the order of notification profile exceptions
Change a notification profile exception
Click Add Name
 Delete Name
Notification profile troubleshooting
Delete a notification profile exception
My device is vibrating more times than expected
 215
 216
 Respond to an invitation
Turn on invitation passwords
BlackBerry Messenger
Contacts
 Add a group
Turn off invitation forwarding options
View a contacts information
Rename a contact
 Conversations
 Turn off ping vibration
Add an emoticon
Send a file to a contact
Ping a contact
 Availability
 Click Set Alert
Receive notification when a contact becomes available
 Display and keyboard
Backlighting
Display options
 Move an application icon
Set the display font
About organizing applications
Add an application folder
 Keyboard options
Hide an application icon
Delete an application folder
 Themes
 My display changed
Display troubleshooting
Download a theme
My device screen turns off
 228
 Language
 Turn off the shortcut for switching typing input languages
Change the input options for SureType technology
Change the Use Input Method Shortcut field to No
 Language troubleshooting
Set display options for contacts
Some characters do not appear correctly on my device
 232
 Network connection indicators
Wireless network coverage
Find information about wireless coverage indicators
Turn off a wireless connection
 Click Add Network
Turn on wireless coverage notification
About the preferred wireless network list
Click My Preferred Network List
 Turn off data service
Change the order of preferred wireless networks
 Cannot connect to a wireless network
Switch wireless networks manually
Verify the status of network connections and services
Wireless network coverage troubleshooting
 237
 238
 Power, battery, and memory
 240
 Copy contacts from your SIM card to your address book
SIM card
About the SIM card phone book
Add a contact to your SIM card
 About SIM card security
Change a SIM card contact
Delete a SIM card contact
Store SMS text messages on your SIM card
 Protect your SIM card with a PIN code
Change the SIM card PIN code
Change the display name for a phone number
 244
 Security basics
Security
 Password keeper
 Delete a password from the password keeper
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
 Encryption
 Generate an encryption key
Set content protection strength
Protect your device data
About encryption keys
 Turn on memory cleaning
Memory cleaning
About content compression
About memory cleaning
 Verify security software
Advanced security
Delete sensitive application data from the device memory
About security self-tests
 About PGP keys
About two-factor authentication
About certificates
About the key store
 Smart cards
 Software tokens
Security troubleshooting
 255
 256
 About permissions for third-party applications
Reset connection permissions for third-party applications
Click Reset Settings
Third-party application control
 Interaction permissions for third-party applications
Connection permissions for third-party applications
 Data permissions for third-party applications
 260
 BrickBreaker
About BrickBreaker
BrickBreaker capsules
 Set the paddle speed
Adjust the volume
BrickBreaker scoring
Play BrickBreaker
 Click High Scores
Submit a score to the BrickBreaker high score web site
Check the high scores on the BrickBreaker web site
Click Send High Score
 264
 Delete a service book
Service books
About service books
Accept a service book
 266
 Troubleshooting
 268
 269
 270
 271
 272
 273
 274
 275
 276
 Try performing the following actions
 278
 About diagnostic reports
Diagnostic reports
 Delete a diagnostic report
Run a diagnostic report
View a diagnostic report
Submit a diagnostic report
 Cannot run or submit a diagnostic report
 282
 BlackBerry enabled device
Mass storage mode
Glossary
 Triple DES
 Legal notice
 286