Wireless network coverage troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

•Verify that you have turned on the connection to the wireless network.

•If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.

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Blackberry 8130 manual Wireless network coverage troubleshooting, Cannot connect to a wireless network

Contents

Help SWDT236101-236101-0727012711-001 Contents Voice dialing 105 109 143 181 211 251 267 Page About typing input methods Type text using SureType technologySwitch typing input methods BlackBerry basics Set owner information Switch applicationsTurn on standby mode Assign an application to a Convenience key BlackBerry basics shortcuts BlackBerry basics troubleshootingExpand a folder Collapse a folderPage Phone shortcuts Shortcuts Camera and video camera shortcuts Message shortcutsTyping shortcuts Work with text Insert symbolsSearch shortcuts Attachment shortcuts On a web Browser shortcutsMedia shortcuts A presentation Calendar shortcuts Map shortcutsPage Phone basics Phone Make a call when the device is locked Dial using numbers or lettersSwitch applications during a call Switch calls About emergency calls About Emergency Callback ModeEmergency calls Use a headset Improve sound quality during a call VolumeAdjust the volume Change the default volume for calls Voice dialing Voice mail Assign a speed dial number to a key Change the voice mail access numberMake a call using speed dial Speed dial Caller ID Conference calls About call logs Call logsChange the caller ID picture for a contact Delete the caller ID picture for a contact Delete call log notes Add notes to a call logChange call log notes Forward a call log Forward calls Call forwardingAbout call forwarding Prerequisites Call forwarding Delete a call forwarding phone number Set the default country code and area codeSmart dialing Change a call forwarding phone number Prerequisites TTY support TTY supportSet options for dialing extensions About TTY support Phone options Multiple phone numbers Click General Options Set the Auto End Calls field to Never Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General Options Cannot make or receive calls Phone troubleshootingReset a call timer Click Last Call or Total Calls Click Clear Timer Cannot make calls using a voice command Cannot check my voice mailCannot join a call Page Voice dialing Set playback options for voice dialing Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Turn off voice prompts Voice dialing troubleshooting Improve voice recognition of numbersUse a headset Page Camera and video camera Change the location for storing pictures or videos Change the default flash modeTurn on low-light mode for videos Camera and video camera options Apply a color effect to pictures Change the video size and formatSet picture size Set picture quality Some pictures that I take are blurry Camera and video camera troubleshootingCannot save pictures or videos Flash dims or turns off Send an email message Email messagesEmail message basics Open a message Set the importance level for a message Save a draft of a messageBlind carbon copy a contact Attach a contact to a message Mark a message as opened or unopened Forward a messageDelete a message Delete multiple messages Sent messages Email message folders Click Folder Redirection Click Email SettingsStop a message from sending Hide sent messages Click Email Filters Email message filtersAbout email message filters Create an email message filter Options for email message filters Turn on an email message filterChange an email message filter Forward email messages to your device when no filters apply Change the order of email message filtersDelete an email message filter Click Firewall Email message forwardingStop forwarding email messages to your device Block incoming messages Request delivery or read confirmation for email messages Reset a blocked message counterMessage options Check spelling automatically before sending email messages Click Default Services Change the Messaging Cmime field Add a signatureSet an out-of-office reply View more of the subject line for messages Click General SettingsMessage list options Delete the disclaimer from an email message Set how long your device stores messages About multiple message listsUse one message list or multiple message lists Hide the new or unopened message indicator Message troubleshooting Cannot send messagesAm not receiving messages Some email message folders appear dimmed Cannot file email messagesSome messages no longer appear on my device Message or attachment is truncatedPage Page Find your PIN PIN messagesPIN message basics About PIN messages Set a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Am not receiving messages Page Page Find your SMS phone number SMS text messagesSMS text message basics About SMS text messages Click Add Recipient Add a contact to an SMS text message Click Remove History Delete the history from an SMS text message Set the Number of Previous Items field Set the Disable AutoText field to YesTurn off AutoText for SMS text messages View more of the history in SMS text messages Message list options Use one message list or multiple message lists Message shortcuts Am not receiving SMS text messages Cannot send SMS text messages MMS message basics MMS messages Attach Picture Attach Audio Attach Video Create a slide show in an MMS message Forward an MMS message Attach a media file to an MMS message MMS message attachments Add a contact to your address book from an MMS message Attach a contact or appointment to an MMS messageSave a media file from an MMS message Add an appointment to your calendar from an MMS message View the size of an MMS message before sending it Stop receiving MMS messages when roamingRequest delivery or read notification for an MMS message Request delivery or read notification for all MMS messages Message list options About multiple message lists Block MMS messages Try performing the following actions Cannot attach a file to an MMS message Page Typing basics Typing Set the trackball sensitivity Cancel a text selectionSet the cursor speed Turn on key tones Typing input methods Type text using SureType technologyType text using multi-tap Switch typing input methods Change the typing input language Switch typing input methods when typingSpelling checker About typing input languages Click Custom Dictionary Change options for checking spellingAdd a word to the custom dictionary Change a word in the custom dictionary Custom dictionary About AutoText AutoTextDelete all custom dictionary items Stop adding items to the custom dictionary automatically Change an AutoText entry Delete an AutoText entryUndo an AutoText change Cannot type a password Typing troubleshooting Cannot check spelling SureType technology does not recognize a word Search criteria SearchAbout search Search for messages Search for messages by contact or subject View a list of saved searchesChange a saved search Delete a saved search 107 108 Attachment basics Attachments View the table of contents in a document Document attachmentsView tracked changes in a document Spreadsheet attachments Presentation attachments Media attachments VCard contact attachments Attachment troubleshooting Skipped content bar appears in a documentQuestion mark appears on a slide Synchronization Prerequisites Wireless email reconciliationReconcile email messages over the wireless network Delete email messages over the wireless network About synchronization conflicts Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network Change the Wireless Synchronization field to Yes Delete all device data Prerequisites Wireless data restorationManage data synchronization conflicts About backing up and restoring device data Click Purge Deleted Items Synchronization troubleshooting 119 120 Browser basics Browser Move through a web page line by line Switch browser viewsView a thumbnail version of a web Move to a section of a long web page quickly Links, pictures, and web page addresses Zoom in to or out from a picture Forward a link or picture from a webForward a web page address View a full picture on a web About saving web pages and web page requests Web page requestsChange the picture quality in the browser Load pictures on a web Bookmarks File a bookmark Forward a bookmarkDelete a bookmark Add a bookmark folder Web feeds Change a web feed View web feed contentListen to web feed content Mark a web feed title as opened or unopened Browser options Set the home Set the default browser viewSet the web content type that the browser accepts Change the number of times animated graphics repeat Receive a prompt before closing the browser Set the default browser configurationSet the character encoding for all web pages Receive a prompt before running a script Manage browser security Browser securityAbout TLS About Wtls Wtls options Add a trusted content server Browser push options Browser pushAbout browser push Turn on browser push Process IP MDS HostsProcess Smsc Smsc Hosts Browser troubleshooting Cannot set up automatic synchronization for bookmarksNo browser is available on my device 138 Delete a third-party application ApplicationsAdd an application View properties for an application About upgrading the BlackBerry Device Software Upgrade the BlackBerry Device Software Click Delete Software Application troubleshootingClick Wireless Upgrade Click Previous upgrade succeeded Cannot add applications 142 Media file management Receive a media file using Bluetooth technologyClick Receive Using Bluetooth Media Rename a media file Send As Email Send As MMS Send Using BluetoothForward a media file Delete a media file View properties for a media file Songs, ring tones, videos, and voice notesMove a media file Change the amount of memory available for media files Shuffle songs Play a song or video on a webSave a song or video from a web Record a voice note Search for a media file Switch applications during a songPlay the next or previous song in a category Repeat a media file Add a song or video to a playlist Amplify the volume for songs, ring tones, and videosKeep backlighting on when you play a video Playlists Delete a playlist Delete a song or video from a playlistChange the order of songs or videos in a playlist View a playlist Save a picture PicturesView a picture Add a picture folder Download a Home screen background Rename a picture or picture folderDelete a picture or picture folder Move a picture View pictures in a list Use a picture as the Home screen backgroundView pictures as a slide show Change the number of seconds between slides in a slide show About media card encryption Media card optionsPan a picture About media cards View the amount of available memory on a media card Turn on mass storage mode manuallyTurn off the mass storage mode prompt Turn off mass storage mode support Cannot open media files Media troubleshootingTurn off media card support Cannot play a song or video on a web My device does not recognize my media card Map basics Maps Navigation Map options Diagonal lines appear on a map Maps troubleshootingKeep backlighting on when you track your movement Hide the tracking information at the bottom of a map Get your GPS location GPS technologyAbout GPS technology Turn on GPS technology Cannot use GPS technology GPS technology troubleshooting Contact basics Contacts About custom ring tones Delete a contactAbout pauses and waits Add a pause or a wait to a phone number Change a mailing list Mailing listsAbout mailing lists Create a mailing list View a mailing list Delete a mailing listClick Delete Group Categorize a contact, task, or memo CategoriesAbout categories Create a category for contacts, tasks, or memos Address lookup Prevent duplicate names in your address book Contact list optionsSort contacts or tasks Set display options for contacts Caller ID pictures are not appearing on my device Contact troubleshooting Calendar basics Calendar Delete an appointment or a meeting Switch days in Day viewRecurrence fields Open an appointment or a meeting Click Invite Attendee MeetingsSchedule a meeting Respond to a meeting invitation Calendar options View tasks in a calendar Change the default reminder time for calendar entriesChange the start and end time for days Change the snooze time for reminders Change the first day of the week Hide free time in Agenda viewChange how long your device stores calendar entries About multiple calendars Switch calendarsMultiple calendars View the number of calendar entries stored in a calendar Change the calendar that reminds you of appointments Calendar troubleshootingChange the default calendar Click Default Services Cannot set some fields when scheduling appointments 180 Change a task TasksTask basics Create a task Click Hide Completed Hide completed tasksForward a task or memo Delete a task 183 View tasks in the calendar Task list options 185 186 Change a memo MemosMemo basics Create a memo Delete a memo Memo list options 190 Silence the alarm AlarmAbout the alarm Turn on the alarm 192 Calculator Use the calculatorConvert a measurement 194 Bluetooth technology basics Bluetooth technology Click Transfer Address Book Switch to a paired Bluetooth enabled device during a callShare contacts with a paired Bluetooth enabled car kit Click Activate Bluetooth device Restrict outgoing calls Bluetooth technology optionsRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Set the LED Connection Indicator field to Off Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Cannot pair with a Bluetooth enabled device Bluetooth technology troubleshootingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear 200 Set the date and time Date and time troubleshootingClick Update Time Date and time 202 Notification basics Notification profiles Delete a notification profile Set the same ring tone for all notification profilesPrevent notification during calls LED notification LED notificationSilence your device View a list of saved ring tones About custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On Custom notification Add Name Change Name Delete Name Change the order of notification profile exceptionsChange a notification profile exception Click Add Name Notification profile troubleshooting Delete a notification profile exceptionMy device is vibrating more times than expected 209 210 Respond to an invitation Turn on invitation passwordsBlackBerry Messenger Contacts Add a group Turn off invitation forwarding optionsView a contacts information Rename a contact Delete a group ConversationsMove a contact to a group Rename a group Ping a contact Open a conversationAdd an emoticon Send a file to a contact Availability Receive notification when a contact becomes available Available UnavailableClick Set Alert Display and keyboard BacklightingDisplay options Move an application icon Set the display fontAbout organizing applications Add an application folder Keyboard options Hide an application iconDelete an application folder Themes My display changed Display troubleshootingDownload a theme My device screen turns off 222 Language Turn off the shortcut for switching typing input languages Change the input options for SureType technologyChange the Use Input Method Shortcut field to No Language troubleshooting Set display options for contactsSome characters do not appear correctly on my device 226 Network connection indicators Wireless network coverageFind information about wireless coverage indicators Turn off a wireless connection Click Services Status Turn on wireless coverage notificationTurn off data service Verify the status of network connections and services Cannot connect to a wireless network Wireless network coverage troubleshooting 230 Power and battery 232 Security basics Security Password keeper Delete a password from the password keeper View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeper Encryption Generate an encryption key Set content protection strengthProtect your device data About encryption keys Turn on memory cleaning Memory cleaningAbout content compression About memory cleaning Verify security software Advanced securityDelete sensitive application data from the device memory About security self-tests Smart cards Prerequisites Authentication certificates Prerequisites Smart password entryTurn off smart password entry Switch smart password filters About software tokens Security troubleshootingCannot unlock my device using my smart card Software tokens About permissions for third-party applications Reset connection permissions for third-party applicationsClick Reset Settings Third-party application control Interaction permissions for third-party applications Connection permissions for third-party applications Data permissions for third-party applications 246 BrickBreaker About BrickBreakerBrickBreaker capsules Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreaker Click High Scores Submit a score to the BrickBreaker high score web siteCheck the high scores on the BrickBreaker web site Click Send High Score 250 Delete a service book Service booksAbout service books Accept a service book 252 Troubleshooting 254 255 256 257 258 259 260 261 262 263 264 View a diagnostic report Diagnostic reportsAbout diagnostic reports Run a diagnostic report Click Email Report or PIN Report Delete a diagnostic reportSet a default recipient for diagnostic reports Cannot run or submit a diagnostic report Glossary Mass storage mode White balance Triple DES Legal notice 504,773 101,501 506,865

Blackberry 8130 Wireless network coverage troubleshooting, Cannot connect to a wireless network

Models: 8130

Wireless network coverage troubleshooting

I cannot connect to a wireless network