Help
SWDT236101-236101-0727012711-001
Contents
Voice dialing
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Page
Switch typing input methods
Type text using SureType technology
BlackBerry basics
About typing input methods
Turn on standby mode
Switch applications
Assign an application to a Convenience key
Set owner information
Expand a folder
BlackBerry basics troubleshooting
Collapse a folder
BlackBerry basics shortcuts
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Phone shortcuts
Shortcuts
Camera and video camera shortcuts
Message shortcuts
Typing shortcuts
Search shortcuts
Insert symbols
Attachment shortcuts
Work with text
Media shortcuts
Browser shortcuts
A presentation
On a web
Calendar shortcuts
Map shortcuts
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Phone basics
Phone
Switch applications during a call
Dial using numbers or letters
Switch calls
Make a call when the device is locked
Emergency calls
About Emergency Callback Mode
Use a headset
About emergency calls
Adjust the volume
Volume
Change the default volume for calls
Improve sound quality during a call
Voice dialing
Voice mail
Make a call using speed dial
Change the voice mail access number
Speed dial
Assign a speed dial number to a key
Caller ID
Conference calls
Change the caller ID picture for a contact
Call logs
Delete the caller ID picture for a contact
About call logs
Change call log notes
Add notes to a call log
Forward a call log
Delete call log notes
About call forwarding
Call forwarding
Prerequisites Call forwarding
Forward calls
Smart dialing
Set the default country code and area code
Change a call forwarding phone number
Delete a call forwarding phone number
Set options for dialing extensions
TTY support
About TTY support
Prerequisites TTY support
Phone options
Multiple phone numbers
Turn off the prompt that appears before you delete items
Sort phone numbers or contacts on the Phone screen
Click General Options
Click General Options Set the Auto End Calls field to Never
Reset a call timer
Phone troubleshooting
Click Last Call or Total Calls Click Clear Timer
Cannot make or receive calls
Cannot make calls using a voice command
Cannot check my voice mail
Cannot join a call
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Voice dialing
Set the matching sensitivity level for voice commands
Turn off choice lists for voice commands
Turn off voice prompts
Set playback options for voice dialing
Voice dialing troubleshooting
Improve voice recognition of numbers
Use a headset
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Camera and video camera
Turn on low-light mode for videos
Change the default flash mode
Camera and video camera options
Change the location for storing pictures or videos
Set picture size
Change the video size and format
Set picture quality
Apply a color effect to pictures
Cannot save pictures or videos
Camera and video camera troubleshooting
Flash dims or turns off
Some pictures that I take are blurry
Email message basics
Email messages
Open a message
Send an email message
Blind carbon copy a contact
Save a draft of a message
Attach a contact to a message
Set the importance level for a message
Delete a message
Forward a message
Delete multiple messages
Mark a message as opened or unopened
Sent messages
Email message folders
Stop a message from sending
Click Email Settings
Hide sent messages
Click Folder Redirection
About email message filters
Email message filters
Create an email message filter
Click Email Filters
Options for email message filters
Turn on an email message filter
Change an email message filter
Forward email messages to your device when no filters apply
Change the order of email message filters
Delete an email message filter
Stop forwarding email messages to your device
Email message forwarding
Block incoming messages
Click Firewall
Message options
Reset a blocked message counter
Check spelling automatically before sending email messages
Request delivery or read confirmation for email messages
Click Default Services Change the Messaging Cmime field
Add a signature
Set an out-of-office reply
Message list options
Click General Settings
Delete the disclaimer from an email message
View more of the subject line for messages
Set how long your device stores messages
About multiple message lists
Use one message list or multiple message lists
Hide the new or unopened message indicator
Message troubleshooting
Cannot send messages
Am not receiving messages
Some messages no longer appear on my device
Cannot file email messages
Message or attachment is truncated
Some email message folders appear dimmed
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Page
PIN message basics
PIN messages
About PIN messages
Find your PIN
Set a high importance level for received PIN messages
Save a message
Sent messages
Message list options
Hide the new or unopened message indicator
Message shortcuts
Am not receiving messages
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Page
SMS text message basics
SMS text messages
About SMS text messages
Find your SMS phone number
Click Add Recipient
Add a contact to an SMS text message
Click Remove History
Delete the history from an SMS text message
Turn off AutoText for SMS text messages
Set the Disable AutoText field to Yes
View more of the history in SMS text messages
Set the Number of Previous Items field
Message list options
Use one message list or multiple message lists
Message shortcuts
Am not receiving SMS text messages
Cannot send SMS text messages
MMS message basics
MMS messages
Attach Picture Attach Audio Attach Video
Create a slide show in an MMS message
Forward an MMS message
Attach a media file to an MMS message
MMS message attachments
Save a media file from an MMS message
Attach a contact or appointment to an MMS message
Add an appointment to your calendar from an MMS message
Add a contact to your address book from an MMS message
Request delivery or read notification for an MMS message
Stop receiving MMS messages when roaming
Request delivery or read notification for all MMS messages
View the size of an MMS message before sending it
Message list options
About multiple message lists
Block MMS messages
Try performing the following actions
Cannot attach a file to an MMS message
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Typing basics
Typing
Set the cursor speed
Cancel a text selection
Turn on key tones
Set the trackball sensitivity
Type text using multi-tap
Type text using SureType technology
Switch typing input methods
Typing input methods
Spelling checker
Switch typing input methods when typing
About typing input languages
Change the typing input language
Add a word to the custom dictionary
Change options for checking spelling
Change a word in the custom dictionary
Click Custom Dictionary
Custom dictionary
Delete all custom dictionary items
AutoText
Stop adding items to the custom dictionary automatically
About AutoText
Change an AutoText entry
Delete an AutoText entry
Undo an AutoText change
Cannot type a password
Typing troubleshooting
Cannot check spelling
SureType technology does not recognize a word
About search
Search
Search for messages
Search criteria
Change a saved search
View a list of saved searches
Delete a saved search
Search for messages by contact or subject
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Attachment basics
Attachments
View the table of contents in a document
Document attachments
View tracked changes in a document
Spreadsheet attachments
Presentation attachments
Media attachments
VCard contact attachments
Attachment troubleshooting
Skipped content bar appears in a document
Question mark appears on a slide
Reconcile email messages over the wireless network
Prerequisites Wireless email reconciliation
Delete email messages over the wireless network
Synchronization
Synchronize organizer data over the wireless network
Prerequisites Wireless data synchronization
Change the Wireless Synchronization field to Yes
About synchronization conflicts
Manage data synchronization conflicts
Prerequisites Wireless data restoration
About backing up and restoring device data
Delete all device data
Click Purge Deleted Items
Synchronization troubleshooting
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Browser basics
Browser
View a thumbnail version of a web
Switch browser views
Move to a section of a long web page quickly
Move through a web page line by line
Links, pictures, and web page addresses
Forward a web page address
Forward a link or picture from a web
View a full picture on a web
Zoom in to or out from a picture
Change the picture quality in the browser
Web page requests
Load pictures on a web
About saving web pages and web page requests
Bookmarks
Delete a bookmark
Forward a bookmark
Add a bookmark folder
File a bookmark
Web feeds
Listen to web feed content
View web feed content
Mark a web feed title as opened or unopened
Change a web feed
Browser options
Set the web content type that the browser accepts
Set the default browser view
Change the number of times animated graphics repeat
Set the home
Set the character encoding for all web pages
Set the default browser configuration
Receive a prompt before running a script
Receive a prompt before closing the browser
About TLS
Browser security
About Wtls
Manage browser security
Wtls options
Add a trusted content server
About browser push
Browser push
Turn on browser push
Browser push options
Process Smsc
MDS Hosts
Smsc Hosts
Process IP
Browser troubleshooting
Cannot set up automatic synchronization for bookmarks
No browser is available on my device
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Add an application
Applications
View properties for an application
Delete a third-party application
About upgrading the BlackBerry Device Software
Upgrade the BlackBerry Device Software
Click Wireless Upgrade Click Previous upgrade succeeded
Application troubleshooting
Cannot add applications
Click Delete Software
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Click Receive Using Bluetooth
Receive a media file using Bluetooth technology
Media
Media file management
Forward a media file
Send As Email Send As MMS Send Using Bluetooth
Delete a media file
Rename a media file
Move a media file
Songs, ring tones, videos, and voice notes
Change the amount of memory available for media files
View properties for a media file
Save a song or video from a web
Play a song or video on a web
Record a voice note
Shuffle songs
Play the next or previous song in a category
Switch applications during a song
Repeat a media file
Search for a media file
Keep backlighting on when you play a video
Amplify the volume for songs, ring tones, and videos
Playlists
Add a song or video to a playlist
Change the order of songs or videos in a playlist
Delete a song or video from a playlist
View a playlist
Delete a playlist
View a picture
Pictures
Add a picture folder
Save a picture
Delete a picture or picture folder
Rename a picture or picture folder
Move a picture
Download a Home screen background
View pictures as a slide show
Use a picture as the Home screen background
Change the number of seconds between slides in a slide show
View pictures in a list
Pan a picture
Media card options
About media cards
About media card encryption
Turn off the mass storage mode prompt
Turn on mass storage mode manually
Turn off mass storage mode support
View the amount of available memory on a media card
Turn off media card support
Media troubleshooting
Cannot play a song or video on a web
Cannot open media files
My device does not recognize my media card
Map basics
Maps
Navigation
Map options
Keep backlighting on when you track your movement
Maps troubleshooting
Hide the tracking information at the bottom of a map
Diagonal lines appear on a map
About GPS technology
GPS technology
Turn on GPS technology
Get your GPS location
Cannot use GPS technology
GPS technology troubleshooting
Contact basics
Contacts
About pauses and waits
Delete a contact
Add a pause or a wait to a phone number
About custom ring tones
About mailing lists
Mailing lists
Create a mailing list
Change a mailing list
View a mailing list
Delete a mailing list
Click Delete Group
About categories
Categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Address lookup
Sort contacts or tasks
Contact list options
Set display options for contacts
Prevent duplicate names in your address book
Caller ID pictures are not appearing on my device
Contact troubleshooting
Calendar basics
Calendar
Recurrence fields
Switch days in Day view
Open an appointment or a meeting
Delete an appointment or a meeting
Schedule a meeting
Meetings
Respond to a meeting invitation
Click Invite Attendee
Calendar options
Change the start and end time for days
Change the default reminder time for calendar entries
Change the snooze time for reminders
View tasks in a calendar
Change the first day of the week
Hide free time in Agenda view
Change how long your device stores calendar entries
Multiple calendars
Switch calendars
View the number of calendar entries stored in a calendar
About multiple calendars
Change the default calendar
Calendar troubleshooting
Click Default Services
Change the calendar that reminds you of appointments
Cannot set some fields when scheduling appointments
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Task basics
Tasks
Create a task
Change a task
Forward a task or memo
Hide completed tasks
Delete a task
Click Hide Completed
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View tasks in the calendar
Task list options
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Memo basics
Memos
Create a memo
Change a memo
Delete a memo
Memo list options
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About the alarm
Alarm
Turn on the alarm
Silence the alarm
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Calculator
Use the calculator
Convert a measurement
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Bluetooth technology basics
Bluetooth technology
Share contacts with a paired Bluetooth enabled car kit
Switch to a paired Bluetooth enabled device during a call
Click Activate Bluetooth device
Click Transfer Address Book
Rename a paired Bluetooth enabled device
Bluetooth technology options
Delete a paired Bluetooth enabled device
Restrict outgoing calls
Turn off Bluetooth connection notification
Change the pairing name for your BlackBerry device
Turn off the prompt that appears when connecting or pairing
Set the LED Connection Indicator field to Off
Cannot type a passkey on a Bluetooth enabled device
Bluetooth technology troubleshooting
My list of paired Bluetooth enabled devices does not appear
Cannot pair with a Bluetooth enabled device
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Click Update Time
Date and time troubleshooting
Date and time
Set the date and time
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Notification basics
Notification profiles
Delete a notification profile
Set the same ring tone for all notification profiles
Prevent notification during calls
Silence your device
LED notification
View a list of saved ring tones
LED notification
Set the LED Coverage Indicator field to On
Turn on wireless coverage notification
Custom notification
About custom notification
Change a notification profile exception
Change the order of notification profile exceptions
Click Add Name
Add Name Change Name Delete Name
Notification profile troubleshooting
Delete a notification profile exception
My device is vibrating more times than expected
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BlackBerry Messenger
Turn on invitation passwords
Contacts
Respond to an invitation
View a contacts information
Turn off invitation forwarding options
Rename a contact
Add a group
Move a contact to a group
Conversations
Rename a group
Delete a group
Add an emoticon
Open a conversation
Send a file to a contact
Ping a contact
Availability
Receive notification when a contact becomes available
Available Unavailable
Click Set Alert
Display and keyboard
Backlighting
Display options
About organizing applications
Set the display font
Add an application folder
Move an application icon
Keyboard options
Hide an application icon
Delete an application folder
Themes
Download a theme
Display troubleshooting
My device screen turns off
My display changed
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Language
Turn off the shortcut for switching typing input languages
Change the input options for SureType technology
Change the Use Input Method Shortcut field to No
Language troubleshooting
Set display options for contacts
Some characters do not appear correctly on my device
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Find information about wireless coverage indicators
Wireless network coverage
Turn off a wireless connection
Network connection indicators
Turn off data service
Turn on wireless coverage notification
Verify the status of network connections and services
Click Services Status
Cannot connect to a wireless network
Wireless network coverage troubleshooting
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Power and battery
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Security basics
Security
Password keeper
Change a password in the password keeper
View a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Encryption
Protect your device data
Set content protection strength
About encryption keys
Generate an encryption key
About content compression
Memory cleaning
About memory cleaning
Turn on memory cleaning
Delete sensitive application data from the device memory
Advanced security
About security self-tests
Verify security software
Smart cards
Turn off smart password entry
Prerequisites Smart password entry
Switch smart password filters
Prerequisites Authentication certificates
Cannot unlock my device using my smart card
Security troubleshooting
Software tokens
About software tokens
Click Reset Settings
Reset connection permissions for third-party applications
Third-party application control
About permissions for third-party applications
Interaction permissions for third-party applications
Connection permissions for third-party applications
Data permissions for third-party applications
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BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
Adjust the volume
Play BrickBreaker
Set the paddle speed
Check the high scores on the BrickBreaker web site
Submit a score to the BrickBreaker high score web site
Click Send High Score
Click High Scores
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About service books
Service books
Accept a service book
Delete a service book
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Troubleshooting
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About diagnostic reports
Diagnostic reports
Run a diagnostic report
View a diagnostic report
Set a default recipient for diagnostic reports
Delete a diagnostic report
Cannot run or submit a diagnostic report
Click Email Report or PIN Report
Glossary
Mass storage mode
White balance
Triple DES
Legal notice
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