Software tokens, Security troubleshooting | Blackberry 8130 guide

Software tokens

About software tokens

You might need a software token to log in to a VPN or to connect to your organization's network using a Wi-Fi® network. A software token includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens, contact your system administrator.

Change the PIN for a software token on your device

1.In the device options, click Security Options.

2.Click Software Tokens.

3.Click a software token.

4.Click Specify PIN.

Security troubleshooting

I cannot type a password

Verify that you are using the multi-tap input method.

I cannot unlock my device using my smart card

Try performing the following actions:

•Verify that the correct smart card is inserted in the smart card reader.

•Verify that the smart card is inserted in the smart card reader correctly.

My device prompts me to make an emergency call when I type a password

If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.

To continue typing your device password, press the Escape key.

242

Image 244

Blackberry 8130 manual Software tokens, Security troubleshooting, About software tokens

Contents

Help SWDT236101-236101-0727012711-001 Contents Voice dialing 105 109 143 181 211 251 267 Page Type text using SureType technology Switch typing input methodsBlackBerry basics About typing input methods Switch applications Turn on standby modeAssign an application to a Convenience key Set owner information BlackBerry basics troubleshooting Expand a folderCollapse a folder BlackBerry basics shortcutsPage Shortcuts Phone shortcuts Message shortcuts Camera and video camera shortcutsTyping shortcuts Insert symbols Search shortcutsAttachment shortcuts Work with text Browser shortcuts Media shortcutsA presentation On a web Map shortcuts Calendar shortcutsPage Phone Phone basics Dial using numbers or letters Switch applications during a callSwitch calls Make a call when the device is locked About Emergency Callback Mode Emergency callsUse a headset About emergency calls Volume Adjust the volumeChange the default volume for calls Improve sound quality during a call Voice dialing Voice mail Change the voice mail access number Make a call using speed dialSpeed dial Assign a speed dial number to a key Conference calls Caller ID Call logs Change the caller ID picture for a contactDelete the caller ID picture for a contact About call logs Add notes to a call log Change call log notesForward a call log Delete call log notes Call forwarding About call forwardingPrerequisites Call forwarding Forward calls Set the default country code and area code Smart dialingChange a call forwarding phone number Delete a call forwarding phone number TTY support Set options for dialing extensionsAbout TTY support Prerequisites TTY support Multiple phone numbers Phone options Sort phone numbers or contacts on the Phone screen Turn off the prompt that appears before you delete itemsClick General Options Click General Options Set the Auto End Calls field to Never Phone troubleshooting Reset a call timerClick Last Call or Total Calls Click Clear Timer Cannot make or receive calls Cannot check my voice mail Cannot make calls using a voice commandCannot join a call Page Voice dialing Turn off choice lists for voice commands Set the matching sensitivity level for voice commandsTurn off voice prompts Set playback options for voice dialing Improve voice recognition of numbers Voice dialing troubleshootingUse a headset Page Camera and video camera Change the default flash mode Turn on low-light mode for videosCamera and video camera options Change the location for storing pictures or videos Change the video size and format Set picture sizeSet picture quality Apply a color effect to pictures Camera and video camera troubleshooting Cannot save pictures or videosFlash dims or turns off Some pictures that I take are blurry Email messages Email message basicsOpen a message Send an email message Save a draft of a message Blind carbon copy a contactAttach a contact to a message Set the importance level for a message Forward a message Delete a messageDelete multiple messages Mark a message as opened or unopened Email message folders Sent messages Click Email Settings Stop a message from sendingHide sent messages Click Folder Redirection Email message filters About email message filtersCreate an email message filter Click Email Filters Turn on an email message filter Options for email message filtersChange an email message filter Change the order of email message filters Forward email messages to your device when no filters applyDelete an email message filter Email message forwarding Stop forwarding email messages to your deviceBlock incoming messages Click Firewall Reset a blocked message counter Message optionsCheck spelling automatically before sending email messages Request delivery or read confirmation for email messages Add a signature Click Default Services Change the Messaging Cmime fieldSet an out-of-office reply Click General Settings Message list optionsDelete the disclaimer from an email message View more of the subject line for messages About multiple message lists Set how long your device stores messagesUse one message list or multiple message lists Hide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Cannot file email messages Some messages no longer appear on my deviceMessage or attachment is truncated Some email message folders appear dimmedPage Page PIN messages PIN message basicsAbout PIN messages Find your PIN Set a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Am not receiving messages Page Page SMS text messages SMS text message basicsAbout SMS text messages Find your SMS phone number Add a contact to an SMS text message Click Add Recipient Delete the history from an SMS text message Click Remove History Set the Disable AutoText field to Yes Turn off AutoText for SMS text messagesView more of the history in SMS text messages Set the Number of Previous Items field Message list options Use one message list or multiple message lists Message shortcuts Cannot send SMS text messages Am not receiving SMS text messages MMS messages MMS message basics Create a slide show in an MMS message Attach Picture Attach Audio Attach Video Forward an MMS message MMS message attachments Attach a media file to an MMS message Attach a contact or appointment to an MMS message Save a media file from an MMS messageAdd an appointment to your calendar from an MMS message Add a contact to your address book from an MMS message Stop receiving MMS messages when roaming Request delivery or read notification for an MMS messageRequest delivery or read notification for all MMS messages View the size of an MMS message before sending it Message list options About multiple message lists Block MMS messages Try performing the following actions Cannot attach a file to an MMS message Page Typing Typing basics Cancel a text selection Set the cursor speedTurn on key tones Set the trackball sensitivity Type text using SureType technology Type text using multi-tapSwitch typing input methods Typing input methods Switch typing input methods when typing Spelling checkerAbout typing input languages Change the typing input language Change options for checking spelling Add a word to the custom dictionaryChange a word in the custom dictionary Click Custom Dictionary Custom dictionary AutoText Delete all custom dictionary itemsStop adding items to the custom dictionary automatically About AutoText Delete an AutoText entry Change an AutoText entryUndo an AutoText change Typing troubleshooting Cannot type a password SureType technology does not recognize a word Cannot check spelling Search About searchSearch for messages Search criteria View a list of saved searches Change a saved searchDelete a saved search Search for messages by contact or subject 107 108 Attachments Attachment basics Document attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Prerequisites Wireless email reconciliation Reconcile email messages over the wireless networkDelete email messages over the wireless network Synchronization Prerequisites Wireless data synchronization Synchronize organizer data over the wireless networkChange the Wireless Synchronization field to Yes About synchronization conflicts Prerequisites Wireless data restoration Manage data synchronization conflictsAbout backing up and restoring device data Delete all device data Synchronization troubleshooting Click Purge Deleted Items 119 120 Browser Browser basics Switch browser views View a thumbnail version of a webMove to a section of a long web page quickly Move through a web page line by line Links, pictures, and web page addresses Forward a link or picture from a web Forward a web page addressView a full picture on a web Zoom in to or out from a picture Web page requests Change the picture quality in the browserLoad pictures on a web About saving web pages and web page requests Bookmarks Forward a bookmark Delete a bookmarkAdd a bookmark folder File a bookmark Web feeds View web feed content Listen to web feed contentMark a web feed title as opened or unopened Change a web feed Browser options Set the default browser view Set the web content type that the browser acceptsChange the number of times animated graphics repeat Set the home Set the default browser configuration Set the character encoding for all web pagesReceive a prompt before running a script Receive a prompt before closing the browser Browser security About TLSAbout Wtls Manage browser security Add a trusted content server Wtls options Browser push About browser pushTurn on browser push Browser push options MDS Hosts Process SmscSmsc Hosts Process IP Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device 138 Applications Add an applicationView properties for an application Delete a third-party application Upgrade the BlackBerry Device Software About upgrading the BlackBerry Device Software Application troubleshooting Click Wireless Upgrade Click Previous upgrade succeededCannot add applications Click Delete Software 142 Receive a media file using Bluetooth technology Click Receive Using BluetoothMedia Media file management Send As Email Send As MMS Send Using Bluetooth Forward a media fileDelete a media file Rename a media file Songs, ring tones, videos, and voice notes Move a media fileChange the amount of memory available for media files View properties for a media file Play a song or video on a web Save a song or video from a webRecord a voice note Shuffle songs Switch applications during a song Play the next or previous song in a categoryRepeat a media file Search for a media file Amplify the volume for songs, ring tones, and videos Keep backlighting on when you play a videoPlaylists Add a song or video to a playlist Delete a song or video from a playlist Change the order of songs or videos in a playlistView a playlist Delete a playlist Pictures View a pictureAdd a picture folder Save a picture Rename a picture or picture folder Delete a picture or picture folderMove a picture Download a Home screen background Use a picture as the Home screen background View pictures as a slide showChange the number of seconds between slides in a slide show View pictures in a list Media card options Pan a pictureAbout media cards About media card encryption Turn on mass storage mode manually Turn off the mass storage mode promptTurn off mass storage mode support View the amount of available memory on a media card Media troubleshooting Turn off media card supportCannot play a song or video on a web Cannot open media files My device does not recognize my media card Maps Map basics Navigation Map options Maps troubleshooting Keep backlighting on when you track your movementHide the tracking information at the bottom of a map Diagonal lines appear on a map GPS technology About GPS technologyTurn on GPS technology Get your GPS location GPS technology troubleshooting Cannot use GPS technology Contacts Contact basics Delete a contact About pauses and waitsAdd a pause or a wait to a phone number About custom ring tones Mailing lists About mailing listsCreate a mailing list Change a mailing list Delete a mailing list View a mailing listClick Delete Group Categories About categoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memo Address lookup Contact list options Sort contacts or tasksSet display options for contacts Prevent duplicate names in your address book Contact troubleshooting Caller ID pictures are not appearing on my device Calendar Calendar basics Switch days in Day view Recurrence fieldsOpen an appointment or a meeting Delete an appointment or a meeting Meetings Schedule a meetingRespond to a meeting invitation Click Invite Attendee Calendar options Change the default reminder time for calendar entries Change the start and end time for daysChange the snooze time for reminders View tasks in a calendar Hide free time in Agenda view Change the first day of the weekChange how long your device stores calendar entries Switch calendars Multiple calendarsView the number of calendar entries stored in a calendar About multiple calendars Calendar troubleshooting Change the default calendarClick Default Services Change the calendar that reminds you of appointments Cannot set some fields when scheduling appointments 180 Tasks Task basicsCreate a task Change a task Hide completed tasks Forward a task or memoDelete a task Click Hide Completed 183 Task list options View tasks in the calendar 185 186 Memos Memo basicsCreate a memo Change a memo Delete a memo Memo list options 190 Alarm About the alarmTurn on the alarm Silence the alarm 192 Use the calculator CalculatorConvert a measurement 194 Bluetooth technology Bluetooth technology basics Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kitClick Activate Bluetooth device Click Transfer Address Book Bluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Restrict outgoing calls Change the pairing name for your BlackBerry device Turn off Bluetooth connection notificationTurn off the prompt that appears when connecting or pairing Set the LED Connection Indicator field to Off Bluetooth technology troubleshooting Cannot type a passkey on a Bluetooth enabled deviceMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device 200 Date and time troubleshooting Click Update TimeDate and time Set the date and time 202 Notification profiles Notification basics Set the same ring tone for all notification profiles Delete a notification profilePrevent notification during calls LED notification Silence your deviceView a list of saved ring tones LED notification Turn on wireless coverage notification Set the LED Coverage Indicator field to OnCustom notification About custom notification Change the order of notification profile exceptions Change a notification profile exceptionClick Add Name Add Name Change Name Delete Name Delete a notification profile exception Notification profile troubleshootingMy device is vibrating more times than expected 209 210 Turn on invitation passwords BlackBerry MessengerContacts Respond to an invitation Turn off invitation forwarding options View a contacts informationRename a contact Add a group Conversations Move a contact to a groupRename a group Delete a group Open a conversation Add an emoticonSend a file to a contact Ping a contact Availability Available Unavailable Receive notification when a contact becomes availableClick Set Alert Backlighting Display and keyboardDisplay options Set the display font About organizing applicationsAdd an application folder Move an application icon Hide an application icon Keyboard optionsDelete an application folder Themes Display troubleshooting Download a themeMy device screen turns off My display changed 222 Language Change the input options for SureType technology Turn off the shortcut for switching typing input languagesChange the Use Input Method Shortcut field to No Set display options for contacts Language troubleshootingSome characters do not appear correctly on my device 226 Wireless network coverage Find information about wireless coverage indicatorsTurn off a wireless connection Network connection indicators Turn on wireless coverage notification Turn off data serviceVerify the status of network connections and services Click Services Status Wireless network coverage troubleshooting Cannot connect to a wireless network 230 Power and battery 232 Security Security basics Password keeper View a password in the password keeper Change a password in the password keeperHide passwords in the password keeper Delete a password from the password keeper Encryption Set content protection strength Protect your device dataAbout encryption keys Generate an encryption key Memory cleaning About content compressionAbout memory cleaning Turn on memory cleaning Advanced security Delete sensitive application data from the device memoryAbout security self-tests Verify security software Smart cards Prerequisites Smart password entry Turn off smart password entrySwitch smart password filters Prerequisites Authentication certificates Security troubleshooting Cannot unlock my device using my smart cardSoftware tokens About software tokens Reset connection permissions for third-party applications Click Reset SettingsThird-party application control About permissions for third-party applications Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications 246 About BrickBreaker BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web siteClick Send High Score Click High Scores 250 Service books About service booksAccept a service book Delete a service book 252 Troubleshooting 254 255 256 257 258 259 260 261 262 263 264 Diagnostic reports About diagnostic reportsRun a diagnostic report View a diagnostic report Delete a diagnostic report Set a default recipient for diagnostic reportsCannot run or submit a diagnostic report Click Email Report or PIN Report Mass storage mode Glossary Triple DES White balance Legal notice 504,773 101,501 506,865