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Blackberry 8320 manual Diagnostic reports

Models: 8320

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Diagnostic reports

About diagnostic reports

Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the problem.

Run a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Press the Menu key.

5.Click Run.

View a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Highlight a report.

5.Press the Menu key.

6.Click View Report.

Submit a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

3.Click Diagnostics Test.

4.Highlight a report.

5.Press the Menu key.

6.Click Email Report or PIN Report.

Delete a diagnostic report

1.In the device options, click Mobile Network.

2.Press the Menu key.

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Blackberry 8320 manual Diagnostic reports

Contents

User Guide SWDT202512-202512-05312007-001 Contents Voice dialing 101 115 147 183 219 241 263 Page BlackBerry basics No application opens when I press a Convenience key Create a link for a PINExpand a folder Collapse a folderPhone shortcuts ShortcutsCamera shortcuts Message shortcuts Typing shortcutsA message A message listInsert symbols Search shortcutsAttachment shortcuts Work with textBrowser shortcuts Media shortcutsA presentation On a webMap shortcuts Calendar shortcutsPage Phone Phone basicsDial using numbers or letters Switch applications during a callSwitch calls Make a call when the device is lockedVolume Emergency callsVoice dialing Turn off choice lists for voice commands Set the matching sensitivity level for voice commandsTurn off voice prompts Set playback options for voice dialingVoice mail Speed dialConference calls Change the contact assigned to a speed dial keyMake a conference call Create a phone number link for a conference callCaller ID Disconnect a contact from a conference callLeave a conference call Add a caller ID picture for a contactCall logs Delete the caller ID picture for a contactAbout call logs View call logs in a message listCall waiting Change call log notesForward a call log Delete call log notesCall forwarding Turn on call waitingAbout call forwarding Prerequisites Call forwardingAdd a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number Click New NumberChange the call blocking password Call blockingAbout call blocking Prerequisites Call blockingFixed dialing About fixed dialingPrerequisites Fixed dialing Turn on fixed dialingSet the default country code and area code Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing listTTY support Set options for dialing extensionsAbout TTY support Prerequisites TTY supportMultiple phone numbers Phone optionsSort phone numbers or contacts on the Phone screen Turn off the prompt that appears before you delete itemsClick General Options Click Options or General OptionsReset a call timer About telecoil modeTurn on telecoil mode Click Last Call or Total Calls Click Clear TimerPhone troubleshooting Cannot make calls using a voice commandCannot make or receive calls My phone number appears as Unknown in the phoneCannot check my voice mail Cannot join a callPage Voice dialing Check the battery power level using a voice command Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Set the voice dialing languageSet playback options for voice dialing Voice dialing troubleshootingImprove voice recognition of numbers Adapt digit dialing to improve voice recognition of numbers Camera Camera options Set white balance Apply a color effect to picturesChange the amount of memory available for media files Set the Picture Quality fieldCamera troubleshooting Cannot save picturesFlash dims or turns off Some pictures that I take are blurryEmail messages Email message basicsOpen a message Send an email messageSave a draft of a message Blind carbon copy a contactAttach a contact to a message Set the importance level for a messageForward a message Delete a messageDelete multiple messages Mark a message as opened or unopenedEmail message folders Sent messagesStop a message from sending Click Email SettingsHide sent messages About email message filters Email message filtersCreate an email message filter Email message filter options Turn on an email message filterForward email messages to your device when no filters apply Change an email message filterChange the order of email message filters Delete an email message filterEmail message forwarding Stop forwarding email messages to your deviceBlock incoming messages Click FirewallReset a blocked message counter Message optionsCheck spelling automatically before sending email messages Request delivery or read confirmation for email messagesClick Default Services Change the Messaging Cmime field Add a signatureSet an out-of-office reply Click Show AddressClick General Settings Message list optionsDelete the disclaimer from an email message View more of the subject line for messagesAbout multiple message lists Set how long your device stores messagesUse one message list or multiple message lists Hide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Cannot file email messages Some messages no longer appear on my deviceMessage or attachment is truncated Some email message folders appear dimmedEmail message filters are not working correctly Page PIN messages PIN message basicsAbout PIN messages Find your PINSet a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Try performing the following actions Page Page SMS text messages SMS text message basicsAbout SMS text messages Find your SMS phone numberAdd a contact to an SMS text message Click Add RecipientDelete the history from an SMS text message Click Remove HistoryCell broadcasting About cell broadcastingPrerequisites Cell broadcasting Turn on cell broadcastingStop receiving messages from a cell broadcast channel Rename a cell broadcast channelClick Cell Broadcast Click Set NicknameTurn off AutoText for SMS text messages View more of the history in SMS text messagesStore SMS text messages on your SIM card Request delivery notification for all SMS text messagesSet a wireless network type for sending SMS text messages Set the Network to Send Over fieldAbout multiple message lists Message shortcuts Cannot send SMS text messages Am not receiving SMS text messagesCannot turn on cell broadcasting Page MMS messages MMS message basicsRecord and send a voice note Create a slide show in an MMS messageClick Attach Picture or Attach Audio Click Send as MMS Forward an MMS messageClick Forward or Forward As Attach a media file to an MMS message MMS message attachmentsAttach a contact or appointment to an MMS message Save a picture from an MMS message Add an appointment to your calendar from an MMS messageAdd a contact to your address book from an MMS message Request delivery or read notification for an MMS messageStop receiving MMS messages when roaming View the size of an MMS message before sending itHide the new or unopened message indicator Block MMS messages Message shortcuts Message troubleshooting Cannot attach a file to an MMS message 100 Typing Typing basicsCancel a text selection Set the default currency symbolHighlight a line of text Highlight text character by characterTyping input methods Set the trackball sensitivityTurn off trackball sounds Use shortcut keys on the Home screenType in Arabic or Russian using SureType technology Type in Arabic or Russian using multi-tapSwitch typing input methods Set the typing input languageSpelling checker Change options for checking spellingAdd a word to the custom dictionary Click Custom DictionaryWord list Delete a custom word list item Delete all custom word list itemsStop adding items to the custom word list automatically Click Clear Custom WordlistAutoText About AutoTextCreate an AutoText entry Change an AutoText entryUndo an AutoText change Typing troubleshooting Cannot check spellingSearch About searchSearch for messages Search criteriaView a list of saved searches Change a saved searchDelete a saved search Search for messages by contact or subjectSearch for text in a message, attachment, or web Search Recipient Search Subject114 Attachments Attachment basicsDocument attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Media attachments Presentation attachmentsVCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Prerequisites Wireless email reconciliation Reconcile email messages over the wireless networkDelete email messages over the wireless network SynchronizationPrerequisites Wireless data synchronization Synchronize organizer data over the wireless networkSet the Wireless Synchronization field to Yes About synchronization conflictsPrerequisites Wireless data restoration Manage data synchronization conflictsAbout backing up and restoring device data Delete all device dataSynchronization troubleshooting Click Purge Deleted Items125 126 Browser Browser basicsSwitch browser views View a thumbnail version of a webMove to a section of a long web page quickly Move through a web page line by lineLinks, pictures, and web page addresses Forward a link or picture from a web Forward a web page addressView a full picture on a web Zoom in to or out from a pictureWeb page requests Change the picture quality in the browserLoad pictures on a web About saving web pages and web page requestsBookmarks Forward a bookmark Delete a bookmarkAdd a bookmark folder File a bookmarkWeb feeds View web feed content Listen to web feed contentMark a web feed title as opened or unopened Change a web feedBrowser options Set the default browser view Set the web content type that the browser acceptsSet the number of times animated graphics repeat Set the homeSet the default browser configuration Set the character encoding for all web pagesReceive a prompt before running a script Receive a prompt before closing the browserBrowser security About TLSAbout Wtls Manage browser securityAdd a trusted content server Wtls optionsBrowser push About browser pushTurn on browser push Browser push optionsProcess Smsc Smsc HostsProcess IP IP HostsCannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device 144 Applications Add an applicationView properties for an application Delete a third-party applicationApplication troubleshooting Cannot add applicationsSend a media file using Bluetooth technology MediaMedia file management About transferring media filesForward a media file Receive a media file using Bluetooth technologyView properties for a media file Songs, ring tones, and videos Switch applications during a song Search for a song, ring tone, or videoDelete a song, ring tone, or video Rename a song, ring tone, or videoAmplify the volume for songs, ring tones, and videos Download a ring toneClick Move Here Click All Ring TonesPictures Delete a picture or picture folder Move a pictureDownload a Home screen background Use a picture as the Home screen backgroundChange the number of seconds between slides in a slide show View pictures as a slide showView pictures in a list Media card options Pan a pictureAbout media cards About media card encryptionTurn on mass storage mode manually Turn off the mass storage mode promptTurn off mass storage mode support View the amount of available memory on a media cardMedia troubleshooting Turn off media card supportCannot open media files My device does not recognize my media card158 Maps Map basicsNavigation Map optionsKeep backlighting on when you track your movement Add a bookmark for a locationClear the map cache View status information at the top of a mapChange the Backlight Timeout When field Maps troubleshootingDiagonal lines appear on a map GPS technology troubleshooting GPS technologyAbout GPS technology Get your GPS location164 Contacts Contact basicsDelete a contact About pauses and waitsAdd a pause or a wait to a phone number About custom ring tonesMailing lists About mailing listsCreate a mailing list Change a mailing listDelete a mailing list View a mailing listClick Delete Group Categories About categoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memoAddress lookup SIM card phone book About the SIM card phone bookLoad the SIM card phone book Add a contact to your SIM cardCopy contacts from your address book to your SIM card Change a SIM card contactDelete a SIM card contact Click Copy All To Address BookContact list options Sort contacts or tasksSet display options for contacts Prevent duplicate names in your address bookContact troubleshooting Calendar Calendar basicsSchedule a meeting Recurrence fieldsSwitch days in Day view MeetingsOpen an appointment or meeting Delete an appointment or meetingView your calendar when responding to a meeting Respond to a meeting invitationChange the list of participants for a meeting Send an email message to all meeting participantsSet the default calendar view Set the default reminder time for calendar entriesCalendar options Set the start and end time for daysView tasks in the calendar Set the first day of the weekHide free time in Agenda view Set how long your device stores calendar entriesCannot set some fields when scheduling appointments Calendar troubleshootingCannot schedule appointments that span multiple days 182 Tasks Task basicsCreate a task Change a taskChange the status of a task Hide completed tasksForward a task or memo Delete a task185 Task list options 187 188 Memos Memo basicsCreate a memo Change a memoDelete a memo Memo list options 192 Alarm About the alarmTurn on the alarm Silence the alarm194 Use the calculator CalculatorConvert a measurement 196 Bluetooth technology Bluetooth technology basicsBluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kitChange the pairing name for your BlackBerry device Turn off Bluetooth connection notificationRestrict outgoing calls Make your BlackBerry device discoverableBluetooth technology troubleshooting Turn off the prompt that appears when connecting or pairingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear201 202 Date and time troubleshooting Click Update TimeDate and time Set the date and time204 Notification profiles Notification basicsSet the same ring tone for all notification profiles Delete a notification profilePrevent notification during calls LED notification Silence your deviceView a list of saved ring tones LED notificationTurn on wireless coverage notification Set the LED Coverage Indicator field to OnCustom notification About custom notificationChange the order of notification profile exceptions Change a notification profile exceptionClick Add Name Add Name Change Name Delete NameDelete a notification profile exception Notification profile troubleshootingMy device is vibrating more times than expected 211 212 Turn on invitation passwords BlackBerry MessengerContacts Respond to an invitationTurn off invitation forwarding options View a contacts informationRename a contact Add a groupConversations Move a contact to a groupRename a group Delete a groupOpen a conversation Add an emoticonSend a file to a contact Ping a contactAvailability Available Unavailable Receive notification when a contact becomes availableClick Set Alert Backlighting Display and keyboardDisplay options Set the display font About organizing applicationsAdd an application folder Move an application iconKeyboard options Hide an application iconDelete an application folder Click Hide ApplicationTurn on standby mode Switch themesThemes Assign an application to a Convenience keyDisplay troubleshooting Delete a themeDownload a theme My device screen turns off224 Language Language troubleshooting Set display options for contactsSome characters do not appear correctly on my device Set the Use Input Method Shortcut field to NoWireless network coverage Find information about wireless coverage indicatorsTurn off a wireless connection Network connection indicatorsAbout the preferred wireless network list Turn on wireless coverage notificationClick My Preferred Network List Change the order of preferred wireless networks Click Add NetworkTurn off data service Switch wireless networks manuallyVerify the status of network connections and services About roamingWi-Fi connection settings About connecting to a Wi-Fi networkAbout Wi-Fi profiles Connect to a Wi-Fi networkChange the order of Wi-Fi profiles Switch Wi-Fi networks manually Prevent your device from connecting to a Wi-Fi networkDelete a Wi-Fi profile Install a root certificate on your computerChange a Wi-Fi profile Advanced Wi-Fi connection settingsWi-Fi profile connection options Automatically obtain IP address and DNS Wi-Fi profile IP and DNS optionsIP Address UMA connection settings Wireless network coverage troubleshootingAbout connecting to a Wi-Fi network for UMA Cannot connect to a wireless networkCannot connect to a Wi-Fi network Cannot synchronize a certificate238 Power and battery 240 SIM card About the SIM card phone bookLoad the SIM card phone book Add a contact to your SIM cardCopy contacts from your address book to your SIM card Change a SIM card contactDelete a SIM card contact Store SMS text messages on your SIM cardAbout SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Change the display name for a phone numberClick Edit SIM Phone Number Security Security basicsSet a limit for device password attempts About content protectionSet content protection strength EncryptionPassword keeper Generate a random password Set criteria for randomly generated passwordsView a password in the password keeper Change a password in the password keeperDelete a password from the password keeper Change the password keeper passwordCopy a password Prevent password copyingAdvanced security Smart cards VPN settings Software tokens Change the software token for a VPN profileAbout software tokens Change the PIN for a software token on your deviceSecurity troubleshooting Cannot unlock my device using my smart cardReset connection permissions for third-party applications Click Reset SettingsThird-party application control About permissions for third-party applicationsConnection permissions for third-party applications Interaction permissions for third-party applicationsData permissions for third-party applications 258 About BrickBreaker BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speedSubmit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web siteClick Send High Score Click High Scores262 Service books About service booksAccept a service book Delete a service book264 Troubleshooting BlackBerry basics troubleshootingNo application opens when I press a Convenience key Some features are not available on my device266 267 268 269 270 271 Cannot open media files on my media card 273 274 275 276 277 Diagnostic reports Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsClick Delete or Delete All 280 Abbreviation list CAP lockNUM lock Triple DES WAP Legal notice 286