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ZyXEL Communications 128MH user manual Diagnostic

Models: 128MH

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Prestige 128MH PSTN Router/Hub

13.4 Diagnostic

The diagnostic facility allows you to test the different aspects of your Prestige to determine if it is working properly. Menu 24.4 allows you to choose among various types of diagnostic tests to evaluate your system, as shown in Figure 13-7.

Menu 24.4 - System Maintenance - Diagnostic

WAN		System
1.	Drop Modem Call	21.	Reboot System
2.	Reset Modem	22.	Command Mode

3.Manual Call

4.Redirect to Modem

TCP/IP

11.Internet Setup Test

12.Ping Host

Enter Menu Selection Number:

Select WAN Port=

Manual Call Remote Node= N/A

Host IP Address= N/A

Figure 13-7. Menu 24.4 - System Maintenance - Diagnostic

Follow the procedure below to get to Diagnostic

Step 1. From the Main Menu, select option 24 to open Menu 24 - System Maintenance.

Step 2. From this menu, select option 4. Diagnostic. This will open Menu 24.4 - System Maintenance - Diagnostic.

13-10

System Maintenance

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ZyXEL Communications 128MH user manual Diagnostic

Contents

Users Manual ZyXELPrestige 128MH VersionTrademarks CopyrightDisclaimer Prestige 128MHFederal Communications Commission FCC Interference Statement ECC Interference StatementInformation for Canadian Users Information for Canadian UsersZyXEL Limited Warranty ZyXEL Limited WarrantyFTP Information Customer SupportProduct Information North AmericaNorth America ftp.zyxel.com Europe ftp.zyxel.co.atPage xvii Table of Contentsxiii ChapterChapter ChapterChapter Chapter10-1 ChapterChapter ChapterProblems With the WAN Ports TroubleshootingProblems Starting Up the Prestige Problems with the LAN InterfaceList of Figures List of Figuresxiii Error! Bookmark not defined List of FiguresMenu 22 - SNMP Configuration Page List of Tables List of TablesPrestige 128MH PSTN Router/Hub Default Dial-in Setup FieldsSystem Maintenance Menu Diagnostic TCP/IP Filter Rule Menu FieldsAbout Your Router/Hub PrefaceAbout This Users Manual Structure of this Manual Syntax Conventions1.1 Prestige 128MH PSTN Bridge Router 1.2 Features of Prestige 128MHChapter Getting to Know Your Router/Hub Dual Built-in 56K ModemsPPP Multilink Integrated 4-Port Ethernet HubDial-On-Demand Bandwidth-On-DemandDHCP Support 1.3 The Built-In ModemsPAP and CHAP Security Call Control∙ DCE & DTE 1.3.1 WAN Terminology∙ PSTN & POTS Prestige 128MH 1.4 Front Panel LEDs and Back Panel Ports1.4.1 Prestige 128MH Front Panel PSTN Router/HubLED Functions 1.4.2 Front Panel LEDSIndicator LEDsFigure 1-2. Prestige 128MH Rear Panel ∩ ∅ ⊕ ⊗ ℘1.4.3 Prestige 128MH Back Panel 1 CONSOLECoporate LAN 1.5.1 Internet Access1.5 Applications for Prestige 128MH Internet Single User Account1.5.2 Multi-Protocol/Multilink LAN-to-LAN Connection Figure 1-5. Telecommuting/Remote Access Server Application 1.5.3 Remote Access ServerCoporate LAN Item Checklist Chapter Hardware Installation & Initial Setup2.1 Unpacking your Router/Hub Package Contents2.2 Additional Installation Requirements Telephone Telephone 2.3 Connect your PSTN Router/HubPSTN Network 2.3.1 Prestige 128MH ConnectionsFigure 2-1. Connecting Prestige 128MH Prestige 128MH PSTN Router/HubStep 2. Connecting the Modem Ports Step 1. Connecting Your Computer to Your PrestigeStep 3. Connecting the Phones or Faxes Step 5. Connecting a Workstation to the Prestige Step 4. Connecting the WAN Port OptionalStep 6. Connect the Power Adapter to your Prestige 2.4 Power On Your Prestige Step 1. Initial ScreenStep 2. Entering Password Login Screen2.5 Navigating the SMT Interface Main Menu CommandsHardward Installation & Initial Setup Prestige 128MH PSTN Router/HubMain Menu Summary System Management Terminal Interface SummaryFigure 2-4. SMT Main Menu Menu Title2.6 Changing the System Password Figure 2-5. Menu 23 - System SecurityEnter your new system password and press Enter 2.7 General Setup Figure 2-7. Menu 1 - General SetupField Note on BridgeGeneral Setup Menu Fields Description2.8 WAN Port Setup 2.8.1 Prestige 128MH WAN Port SetupISDN TA Figure 2-10. Menu 2.1 - Async WAN Port Setup for Modem 1/2 Figure 2-10 displays Menu 2.1 when configuring modem 1 and modemTable 2-5 describes how to configure the WAN ports Async WAN Port Setup Menu FieldsNote the default AT command string at&fs0=0w2s95=1 for the Async WAN Port Setup Menu Fields continuedinternal modems 2.8.2 Advanced WAN Port Setup Figure 2-11. Menu 2.1.1 - Advanced WAN Port SetupAT Command Strings Advanced WAN Port Setup AT Commands FieldsDTR Signal Response StringsTable 2-7 below describes the call control parameters Advanced WAN Port Setup Call Control ParametersDefault Field2.9 Ethernet Setup 2.9.1 General Ethernet SetupPrestige 128MH PSTN Router/Hub 2.10 Protocol Dependent Ethernet Setup Chapter Internet Access 3.1 Route IP Setup3.2 TCP/IP Parameters 3.2.2 RIP Setup3.2.1 IP Address and Subnet Mask IP Pool Setup 3.2.3 DHCP ConfigurationDNS Server Address 3.3 TCP/IP Ethernet Setup and DHCP Field DHCP Ethernet Setup Menu FieldsDescription Internet Access Follow Table 3-2 to configure TCP/IP parameters for the Ethernet portTCP/IP Ethernet Setup Menu Fields Field3.4 Internet Access Configuration Figure 3-3. Menu 4 - Internet Access Setup Setup, as displayed in FigureInternet Access Description Internet Access Setup Menu FieldsField ObservationField Internet Access Setup Menu Fields continuedInternet Access Description3.5 Single User Account INTERNET3.5.1 Advantages of SUA 3.5.2 Single User Account Configuration Figure 3-5. Menu 4 - Internet Access Setup for Single User Account3.6 Configuring Backup ISP Accounts 3.6.1 Configure a Backup ISP3.7 Editing Login Script 3.6.2 To Switch ISPPage 4.1 Remote Node Setup Chapter Remote Node Configuration4.1.1 Remote Node Profile Switch for dial-up lines Prestige 128MH PSTN Router/Hub Figure 4-2. Menu 11.1 - Remote Node Profile for Dial-up LinesDescription Remote Node Profile Menu Fields for Dial-up LinesField OptionsDescription Remote Node Profile Menu Fields for Dial-up Lines continuedField OptionsField Prestige 128MH PSTN Router/HubRemote Node Profile Menu Fields for Dial-up Lines continued DescriptionDescription Remote Node Profile Menu Fields for Dial-up Lines continuedField OptionsField Prestige 128MH PSTN Router/HubRemote Node Profile Menu Fields for Dial-up Lines continued Description4.1.3 PPP Multilink 4.1.2 Outgoing Authentication ProtocolDefault=300sec 4.1.4 Bandwidth on Demand The BOD configuration is through Menu 11.2 - Remote Node PPP Options Prestige 128MH PSTN Router/Hub4.1.5 Editing PPP Options Figure 4-3. Menu 11.2 - Remote Node PPP OptionsField Default=10-20Remote Node PPP Options Menu Fields Description4.1.6 Editing Login Script Remote Node PPP Options Menu Fields continuedyour password to the server Remote Node Configuration Prestige 128MH PSTN Router/HubDescription Remote Node Script Menu FieldsField Option4.2 Leased Line Connection 4.2.1 Dial-up Backup for Leased Line4.2.2 Leased Line Remote Node Profile Field for backup line onlyRemote Node Profile Menu Fields for Leased Lines Descriptionfor backup line only for backup line onlyfor backup line only for backup line only5.1 LAN-to-LAN Application Chapter Remote Node TCP/IP ConfigurationCoporate LAN 5.1.1 Remote Node Setup Figure 5-2. Menu 11.3- Remote Node TCP/IP OptionsLocal Network Remote NetworkChapter 3 - Internet Access Application TCP/IP Remote Node Configuration and No. See Chapter 3 - Internet Access Application for moreDescription Remote Node TCP/IP Configuration continuedField OptionRouter 5.1.2 Static Route SetupRouter N1 RFigure 5-5. Menu 12 - Static Route Setup Figure 5-6. Menu 12.1 - Edit IP Static RouteField Edit IP Static Route Menu FieldsDescription 6.1 IPX Network Environment Chapter IPX Configuration6.1.1 Network and Node Number 6.1.3 External Network Number 6.1.2 Frame Types6.1.4 Internal Network Number 6.2.1 Prestige on LAN with Server 6.2 Prestige in an IPX Environment6.2.2 Prestige on LAN without Server 6.3 IPX Spoofing 6.4 IPX Ethernet Setup Figure 6-2. Menu 3.3 - Novell IPX Ethernet SetupField The following Table 6-1 describes the Novell IPX Ethernet Setup MenuNovell IPX Ethernet Setup Fields DescriptionBranch Office LAN 6.5 LAN-to-LAN Application with Novell IPXCoporate LAN Figure 6-3. LAN-to-LAN Application with Novell IPX6.5.1 IPX Remote Node Setup Figure 6-4. Menu 11.3 - Remote Node Novell IPX OptionsDescription Remote Node Novell IPX OptionsField Option6.5.2 IPX Static Route Setup Figure 6-5. Menu 12.2 - Edit IPX Static RouteField Edit IPX Static Route Menu FieldsDescription Page 7.2 Bridge Ethernet Setup Chapter Bridging Setup7.1 Bridging in General Table 7-1 describes how to configure the Handle IPX field in Menu 7.2.1 Remote Node Bridging Setup Figure 7-2. Menu 11.3 - Remote Node Bridging OptionsField Remote Node Network Layers Menu Bridge OptionsDescription 7.2.2 Bridge Static Route Setup Figure 7-3. Menu 12.3 - Edit Bridge Static RouteField The following Table 7-3 describes the Bridge Static Route MenuBridge Static Route Menu Fields DescriptionChapter Dial-in Server Configuration Remote Dial-in Users/Remote Nodes Comparison ChartPSTN Network 8.1 Remote Access ServerTelecommuter Remote User Coporate LANRemote Network 8.2 LAN-to-LAN Server Applicationnetwork see Chapter 5 - Remote Node Configuration Local Network8.3 Default Dial-In Setup Figure 8-3. Menu 13 - Default Dial-in SetupField Default Dial-in Setup Fieldsrespond to the far end’s authentication request. This field DescriptionField Default Dial-in Setup Fields continuedPrestige 128MH PSTN Router/Hub Descriptionthe dial-in user is automatically disconnected when the Prestige Default Dial-in Setup Fields continuedDefault = blank FieldFigure 8-4. Menu 14 - Dial-in User Setup 8.4 Dial-In Users SetupFigure 8-5. Menu 14.1 - Edit Dial-in User Description Edit Dial-in User Menu FieldsField Option8.6 Callback 8.5 CLID AuthenticationEdit Dial-in User Menu Fields continued Prestige 128MH PSTN Router/Hub Page Chapter Filter Configuration 9.1 About FilteringThe Filter Structure of the Prestige Figure 9-1. Outgoing Packet Filtering Process9.2 Configuring a Filter Set Abbreviations Used in the Filter Rules Summary Menu 9.2.1 Filter Rules Summary MenuFigure 9-3. Menu 21.1 - Filter Rules Summary AbbreviationsAbbreviations Abbreviations Used in the Filter Rules Summary Menu continuedAbbreviations Used If Filter Type Is IP DescriptionTable 9-3. Abbreviations Used If Filter Type Is IPX Table 9-4. Abbreviations Used If Filter Type Is GEN9.3 Configuring a Filter Rule 9.3.1 TCP/IP Filter RuleDescription TCP/IP Filter Rule Menu FieldsField OptionField Filter ConfigurationPrestige 128MH PSTN Router/Hub Description9.3.2 Generic Filter Rule Figure 9-5. Menu 21.1.2 - Generic Filter RuleGeneric Filter Rule Menu Fields DefaultTable 9-6 describes the fields in the Generic Filter Rule Menu Field9.3.3 Novell IPX Filter Rule Figure 9-6. Menu 21.1.3 - IPX Filter RuleField Table 9-7 describes the IPX Filter RuleIPX Filter Rule Menu Fields DescriptionPage 10.2 Configuring SNMP Chapter SNMP Configuration10.1 About SNMP Default The following table describes the SNMP configuration parametersSNMP Configuration Menu Fields Field11.1 Changing the System Password Chapter System SecurityFigure 11-2. Menu 23.1 - System Security - Change Password 11.2 Using RADIUS Authentication 11.2.1 Installing a RADIUS Server11.2.2 RADIUS Server Configuration Figure 11-3. Menu 23.2 - System Security - External ServerField DefaultSystem Security - External Server Menu Fields Description11.2.3 Adding Users to the RADIUS Database 11.2.4 Using RADIUS Authentication for CLIDThe Key Field System Security Prestige 128MH PSTN Router/Hub11-7 Page Chapter Telnet Configuration and Capabilities 12.1 About Telnet Configuration12.2 Telnet Under SUA 12.3.1 Single Administrator12.3.2 System Timeout 12.3 Telnet CapabilitiesChapter System Maintenance Figure 13-1. Menu 24 - System Maintenance13.1 System Status Field System Maintenance - Status Menu FieldsDescription Figure 13-3. LAN Packet That Triggered Last Call System Maintenance - Status Menu Fields continuedSource IP Address 13.2 Terminal Baud Rate 13.3.1 Viewing Error Log13.3 Log and Trace Step 3. Select the first option from Menu 24.3 - System Maintenance - Log and Trace to display the error log in the system 63 e PINI INFO Session Begin Clear Error Log y/n Figure 13-5. Examples of Error and Information Messages61 4 PINI ERROR System Ert completed 60 4 PP07 INFO LAN promiscuous modeFigure 13-6. Menu 24.3.2 - System Maintenance - Syslog and Accounting 13.3.2 Syslog And AccountingSystem Maintenance Menu Syslog Parameters Call Information Messages 13.4 Diagnostic System Maintenance Menu Diagnostic Figure 13-9. Trace Display for a Failed Authentication Figure 13-9 shows a trace example where authentication failedFigure 13-8. Trace Display for a Successful Manual Call 13.5 Backup Configuration 13.6 Restore Configuration13.7 Firmware Update Figure 13-10. Menu 24.7 - System Maintenance - Upload Firmware13.7.1 Upload RAS code Figure 13-11. Menu 24.7.1 - Uploading RAS Code13.7.3 Updating Modem Firmware 13.7.2 Uploading ROM FileFigure 13-12. Menu 24.7.2 - System Maintenance - Upload ROM File Menu 24.9 - System Maintenance - Call Control 1. Blacklist 13.8 Command Interpreter Mode13.9 Call Control 2. Budget Management 3. Call History Enter Menu Selection NumberFigure 13-13. Menu 24.9 - System Maintenance - Call Control Prestige 128MH PSTN Router/Hub13.9.1 Blacklist Figure 13-14. Menu 24.9.2 - Blacklist13.9.2 Budget Management Troubleshooting the Start-Up of your Prestige Chapter Troubleshooting14.1 Problems Starting Up the Prestige ProblemTroubleshooting a WAN Port Connection 14.2 Problems With the WAN Ports14.3 Problems with the LAN Interface Troubleshooting the LAN InterfaceTable 14-4. Troubleshooting a Connection to a Remote Node or ISP 14.4 Problems Connecting to a Remote Node or ISP14.5 Problems for Remote User to Dial-in Troubleshooting for Remote Users to Dial-inPage Chapter Acronyms and AbbreviationsPoint to Point Protocol Index Indexidle timeout, 4-9 Internet access, 1-7 retry interval