Prestige 128MH PSTN Router/Hub

14.4 Problems Connecting to a Remote Node or ISP

Table 14-4. Troubleshooting a Connection to a Remote Node or ISP

Problem

Corrective Action

 

 

Can’t connect to a remote node or

Check Menu 24.1 to verify the line status. If it indicates [down], then

ISP

refer to the section on the line problems.

 

 

 

In Menu 24.4.5, do a manual call to that remote node. Observe the

 

messages and take appropriate actions.

 

 

14.5 Problems for Remote User to Dial-in

Table 14-5.

Troubleshooting for Remote Users to Dial-in

 

 

 

Problem

 

Corrective Action

 

 

A remote user cannot dial-in

First verify that you have configured the authentication parameters in

 

 

Menu 13. These would be CLID Authen and Recv. Authen.

 

 

 

 

 

In Menu 14, verify the user name and password for the remote dial-in

 

 

user.

 

 

 

 

 

If the remote dial-in user is negotiating IP, verify that the IP address

 

 

is supplied correctly in Menu 13. Check that either the remote dial -in

 

 

user is supplying a valid IP address, or that the Prestige is assigning

 

 

a valid address from the IP pool.

 

 

 

 

 

If the remote dial-in user is negotiating IPX, verify that the IPX

 

 

network number is valid from the IPX pool (if it is being used).

 

 

 

Troubleshooting

14-3

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ZyXEL Communications 128MH user manual Problems Connecting to a Remote Node or ISP, Problems for Remote User to Dial-in

128MH specifications

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