ZyXEL Communications 128MH Problems Connecting to a Remote Node or ISP, Corrective Action

Prestige 128MH PSTN Router/Hub

14.4 Problems Connecting to a Remote Node or ISP

Table 14-4. Troubleshooting a Connection to a Remote Node or ISP

Problem	Corrective Action
Can’t connect to a remote node or	Check Menu 24.1 to verify the line status. If it indicates [down], then
ISP	refer to the section on the line problems.
	In Menu 24.4.5, do a manual call to that remote node. Observe the
	messages and take appropriate actions.

14.5 Problems for Remote User to Dial-in

Table 14-5.	Troubleshooting for Remote Users to Dial-in
Problem		Corrective Action
A remote user cannot dial-in		First verify that you have configured the authentication parameters in
		Menu 13. These would be CLID Authen and Recv. Authen.
		In Menu 14, verify the user name and password for the remote dial-in
		user.
		If the remote dial-in user is negotiating IP, verify that the IP address
		is supplied correctly in Menu 13. Check that either the remote dial -in
		user is supplying a valid IP address, or that the Prestige is assigning
		a valid address from the IP pool.
		If the remote dial-in user is negotiating IPX, verify that the IPX
		network number is valid from the IPX pool (if it is being used).

Troubleshooting 14-3