Manuals / ZyXEL Communications / Computer Equipment / Network Router

ZyXEL Communications 128MH Chapter, 14-1, 15-1, Troubleshooting, Problems With the WAN Ports

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Troubleshooting

Prestige 128MH PSTN Router/Hub

13.4	Diagnostic	13-10
13.5	Backup Configuration	13-13
13.6	Restore Configuration	13-13
13.7	Software Update	13-14
13.8	Command Interpreter Mode	13-17
13.9	Call Control	13-17
Chapter 14
Troubleshooting		14-1
14.1	Problems Starting Up the Prestige	14-1
14.2	Problems With the WAN Ports	14-2
14.3	Problems with the LAN Interface	14-2
14.4	Problems Connecting to a Remote Node or ISP	14-3
14.5	Problems for Remote User to Dial-in	14-3
Index		15-1

xii	Table of Contents

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ZyXEL Communications 128MH user manual Chapter, 14-1, 15-1, Troubleshooting, Problems Starting Up the Prestige, Index

Contents

ZyXEL Prestige 128MHUsers Manual VersionCopyright DisclaimerTrademarks Prestige 128MHFederal Communications Commission FCC Interference Statement ECC Interference StatementInformation for Canadian Users Information for Canadian UsersZyXEL Limited Warranty ZyXEL Limited WarrantyCustomer Support Product InformationFTP Information North AmericaNorth America ftp.zyxel.com Europe ftp.zyxel.co.atPage Table of Contents xiiixvii ChapterChapter ChapterChapter ChapterChapter Chapter10-1 ChapterTroubleshooting Problems Starting Up the PrestigeProblems With the WAN Ports Problems with the LAN InterfaceList of Figures List of Figuresxiii Error! Bookmark not defined List of FiguresMenu 22 - SNMP Configuration Page List of Tables List of TablesDefault Dial-in Setup Fields System Maintenance Menu DiagnosticPrestige 128MH PSTN Router/Hub TCP/IP Filter Rule Menu FieldsPreface About Your Router/HubAbout This Users Manual Structure of this Manual Syntax Conventions1.2 Features of Prestige 128MH Chapter Getting to Know Your Router/Hub1.1 Prestige 128MH PSTN Bridge Router Dual Built-in 56K ModemsIntegrated 4-Port Ethernet Hub Dial-On-DemandPPP Multilink Bandwidth-On-Demand1.3 The Built-In Modems PAP and CHAP SecurityDHCP Support Call Control1.3.1 WAN Terminology ∙ DCE & DTE∙ PSTN & POTS 1.4 Front Panel LEDs and Back Panel Ports 1.4.1 Prestige 128MH Front PanelPrestige 128MH PSTN Router/Hub1.4.2 Front Panel LEDS IndicatorLED Functions LEDs∩ ∅ ⊕ ⊗ ℘ 1.4.3 Prestige 128MH Back PanelFigure 1-2. Prestige 128MH Rear Panel 1 CONSOLE1.5.1 Internet Access 1.5 Applications for Prestige 128MHCoporate LAN Internet Single User Account1.5.2 Multi-Protocol/Multilink LAN-to-LAN Connection 1.5.3 Remote Access Server Figure 1-5. Telecommuting/Remote Access Server ApplicationCoporate LAN Chapter Hardware Installation & Initial Setup 2.1 Unpacking your Router/HubItem Checklist Package Contents2.2 Additional Installation Requirements 2.3 Connect your PSTN Router/Hub PSTN NetworkTelephone Telephone 2.3.1 Prestige 128MH ConnectionsFigure 2-1. Connecting Prestige 128MH Prestige 128MH PSTN Router/HubStep 1. Connecting Your Computer to Your Prestige Step 2. Connecting the Modem PortsStep 3. Connecting the Phones or Faxes Step 4. Connecting the WAN Port Optional Step 5. Connecting a Workstation to the PrestigeStep 6. Connect the Power Adapter to your Prestige 2.4 Power On Your Prestige Step 1. Initial ScreenStep 2. Entering Password Login Screen2.5 Navigating the SMT Interface Main Menu CommandsHardward Installation & Initial Setup Prestige 128MH PSTN Router/HubSystem Management Terminal Interface Summary Figure 2-4. SMT Main MenuMain Menu Summary Menu Title2.6 Changing the System Password Figure 2-5. Menu 23 - System SecurityEnter your new system password and press Enter 2.7 General Setup Figure 2-7. Menu 1 - General SetupNote on Bridge General Setup Menu FieldsField Description2.8 WAN Port Setup 2.8.1 Prestige 128MH WAN Port SetupISDN TA Figure 2-10 displays Menu 2.1 when configuring modem 1 and modem Table 2-5 describes how to configure the WAN portsFigure 2-10. Menu 2.1 - Async WAN Port Setup for Modem 1/2 Async WAN Port Setup Menu FieldsAsync WAN Port Setup Menu Fields continued Note the default AT command string at&fs0=0w2s95=1 for theinternal modems 2.8.2 Advanced WAN Port Setup Figure 2-11. Menu 2.1.1 - Advanced WAN Port SetupAT Command Strings Advanced WAN Port Setup AT Commands FieldsDTR Signal Response StringsAdvanced WAN Port Setup Call Control Parameters DefaultTable 2-7 below describes the call control parameters Field2.9 Ethernet Setup 2.9.1 General Ethernet SetupPrestige 128MH PSTN Router/Hub 2.10 Protocol Dependent Ethernet Setup Chapter Internet Access 3.1 Route IP Setup3.2.2 RIP Setup 3.2 TCP/IP Parameters3.2.1 IP Address and Subnet Mask 3.2.3 DHCP Configuration IP Pool SetupDNS Server Address 3.3 TCP/IP Ethernet Setup and DHCP DHCP Ethernet Setup Menu Fields FieldDescription Follow Table 3-2 to configure TCP/IP parameters for the Ethernet port TCP/IP Ethernet Setup Menu FieldsInternet Access Field3.4 Internet Access Configuration Setup, as displayed in Figure Figure 3-3. Menu 4 - Internet Access SetupInternet Access Internet Access Setup Menu Fields FieldDescription ObservationInternet Access Setup Menu Fields continued Internet AccessField Description3.5 Single User Account INTERNET3.5.1 Advantages of SUA 3.5.2 Single User Account Configuration Figure 3-5. Menu 4 - Internet Access Setup for Single User Account3.6 Configuring Backup ISP Accounts 3.6.1 Configure a Backup ISP3.7 Editing Login Script 3.6.2 To Switch ISPPage Chapter Remote Node Configuration 4.1 Remote Node Setup4.1.1 Remote Node Profile Switch for dial-up lines Prestige 128MH PSTN Router/Hub Figure 4-2. Menu 11.1 - Remote Node Profile for Dial-up LinesRemote Node Profile Menu Fields for Dial-up Lines FieldDescription OptionsRemote Node Profile Menu Fields for Dial-up Lines continued FieldDescription OptionsPrestige 128MH PSTN Router/Hub Remote Node Profile Menu Fields for Dial-up Lines continuedField DescriptionRemote Node Profile Menu Fields for Dial-up Lines continued FieldDescription OptionsPrestige 128MH PSTN Router/Hub Remote Node Profile Menu Fields for Dial-up Lines continuedField Description4.1.2 Outgoing Authentication Protocol 4.1.3 PPP MultilinkDefault=300sec 4.1.4 Bandwidth on Demand The BOD configuration is through Menu 11.2 - Remote Node PPP Options Prestige 128MH PSTN Router/Hub4.1.5 Editing PPP Options Figure 4-3. Menu 11.2 - Remote Node PPP OptionsDefault=10-20 Remote Node PPP Options Menu FieldsField Description4.1.6 Editing Login Script Remote Node PPP Options Menu Fields continuedyour password to the server Remote Node Configuration Prestige 128MH PSTN Router/HubRemote Node Script Menu Fields FieldDescription Option4.2.1 Dial-up Backup for Leased Line 4.2 Leased Line Connection4.2.2 Leased Line Remote Node Profile for backup line only Remote Node Profile Menu Fields for Leased LinesField Descriptionfor backup line only for backup line onlyfor backup line only for backup line onlyChapter Remote Node TCP/IP Configuration 5.1 LAN-to-LAN ApplicationCoporate LAN 5.1.1 Remote Node Setup Figure 5-2. Menu 11.3- Remote Node TCP/IP OptionsRemote Network Local NetworkChapter 3 - Internet Access Application TCP/IP Remote Node Configuration and No. See Chapter 3 - Internet Access Application for moreRemote Node TCP/IP Configuration continued FieldDescription Option5.1.2 Static Route Setup RouterRouter N1 RFigure 5-5. Menu 12 - Static Route Setup Figure 5-6. Menu 12.1 - Edit IP Static RouteEdit IP Static Route Menu Fields FieldDescription Chapter IPX Configuration 6.1 IPX Network Environment6.1.1 Network and Node Number 6.1.2 Frame Types 6.1.3 External Network Number6.1.4 Internal Network Number 6.2 Prestige in an IPX Environment 6.2.1 Prestige on LAN with Server6.2.2 Prestige on LAN without Server 6.3 IPX Spoofing 6.4 IPX Ethernet Setup Figure 6-2. Menu 3.3 - Novell IPX Ethernet SetupThe following Table 6-1 describes the Novell IPX Ethernet Setup Menu Novell IPX Ethernet Setup FieldsField Description6.5 LAN-to-LAN Application with Novell IPX Coporate LANBranch Office LAN Figure 6-3. LAN-to-LAN Application with Novell IPX6.5.1 IPX Remote Node Setup Figure 6-4. Menu 11.3 - Remote Node Novell IPX OptionsRemote Node Novell IPX Options FieldDescription Option6.5.2 IPX Static Route Setup Figure 6-5. Menu 12.2 - Edit IPX Static RouteEdit IPX Static Route Menu Fields FieldDescription Page Chapter Bridging Setup 7.2 Bridge Ethernet Setup7.1 Bridging in General Table 7-1 describes how to configure the Handle IPX field in Menu 7.2.1 Remote Node Bridging Setup Figure 7-2. Menu 11.3 - Remote Node Bridging OptionsRemote Node Network Layers Menu Bridge Options FieldDescription 7.2.2 Bridge Static Route Setup Figure 7-3. Menu 12.3 - Edit Bridge Static RouteThe following Table 7-3 describes the Bridge Static Route Menu Bridge Static Route Menu FieldsField DescriptionChapter Dial-in Server Configuration Remote Dial-in Users/Remote Nodes Comparison Chart8.1 Remote Access Server Telecommuter Remote UserPSTN Network Coporate LAN8.2 LAN-to-LAN Server Application network see Chapter 5 - Remote Node ConfigurationRemote Network Local Network8.3 Default Dial-In Setup Figure 8-3. Menu 13 - Default Dial-in SetupDefault Dial-in Setup Fields respond to the far end’s authentication request. This fieldField DescriptionDefault Dial-in Setup Fields continued Prestige 128MH PSTN Router/HubField DescriptionDefault Dial-in Setup Fields continued Default = blankthe dial-in user is automatically disconnected when the Prestige Field8.4 Dial-In Users Setup Figure 8-4. Menu 14 - Dial-in User SetupFigure 8-5. Menu 14.1 - Edit Dial-in User Edit Dial-in User Menu Fields FieldDescription Option8.5 CLID Authentication 8.6 CallbackEdit Dial-in User Menu Fields continued Prestige 128MH PSTN Router/Hub Page Chapter Filter Configuration 9.1 About FilteringThe Filter Structure of the Prestige Figure 9-1. Outgoing Packet Filtering Process9.2 Configuring a Filter Set 9.2.1 Filter Rules Summary Menu Figure 9-3. Menu 21.1 - Filter Rules SummaryAbbreviations Used in the Filter Rules Summary Menu AbbreviationsAbbreviations Used in the Filter Rules Summary Menu continued Abbreviations Used If Filter Type Is IPAbbreviations DescriptionTable 9-3. Abbreviations Used If Filter Type Is IPX Table 9-4. Abbreviations Used If Filter Type Is GEN9.3 Configuring a Filter Rule 9.3.1 TCP/IP Filter RuleTCP/IP Filter Rule Menu Fields FieldDescription OptionFilter Configuration Prestige 128MH PSTN Router/HubField Description9.3.2 Generic Filter Rule Figure 9-5. Menu 21.1.2 - Generic Filter RuleDefault Table 9-6 describes the fields in the Generic Filter Rule MenuGeneric Filter Rule Menu Fields Field9.3.3 Novell IPX Filter Rule Figure 9-6. Menu 21.1.3 - IPX Filter RuleTable 9-7 describes the IPX Filter Rule IPX Filter Rule Menu FieldsField DescriptionPage Chapter SNMP Configuration 10.2 Configuring SNMP10.1 About SNMP The following table describes the SNMP configuration parameters SNMP Configuration Menu FieldsDefault Field11.1 Changing the System Password Chapter System SecurityFigure 11-2. Menu 23.1 - System Security - Change Password 11.2 Using RADIUS Authentication 11.2.1 Installing a RADIUS Server11.2.2 RADIUS Server Configuration Figure 11-3. Menu 23.2 - System Security - External ServerDefault System Security - External Server Menu FieldsField Description11.2.4 Using RADIUS Authentication for CLID 11.2.3 Adding Users to the RADIUS DatabaseThe Key Field Prestige 128MH PSTN Router/Hub System Security11-7 Page Chapter Telnet Configuration and Capabilities 12.1 About Telnet Configuration12.3.1 Single Administrator 12.3.2 System Timeout12.2 Telnet Under SUA 12.3 Telnet CapabilitiesChapter System Maintenance Figure 13-1. Menu 24 - System Maintenance13.1 System Status System Maintenance - Status Menu Fields FieldDescription System Maintenance - Status Menu Fields continued Figure 13-3. LAN Packet That Triggered Last CallSource IP Address 13.3.1 Viewing Error Log 13.2 Terminal Baud Rate13.3 Log and Trace Step 3. Select the first option from Menu 24.3 - System Maintenance - Log and Trace to display the error log in the system Figure 13-5. Examples of Error and Information Messages 61 4 PINI ERROR System Ert completed63 e PINI INFO Session Begin Clear Error Log y/n 60 4 PP07 INFO LAN promiscuous mode13.3.2 Syslog And Accounting Figure 13-6. Menu 24.3.2 - System Maintenance - Syslog and AccountingSystem Maintenance Menu Syslog Parameters Call Information Messages 13.4 Diagnostic System Maintenance Menu Diagnostic Figure 13-9 shows a trace example where authentication failed Figure 13-9. Trace Display for a Failed AuthenticationFigure 13-8. Trace Display for a Successful Manual Call 13.5 Backup Configuration 13.6 Restore Configuration13.7 Firmware Update Figure 13-10. Menu 24.7 - System Maintenance - Upload Firmware13.7.1 Upload RAS code Figure 13-11. Menu 24.7.1 - Uploading RAS Code13.7.2 Uploading ROM File 13.7.3 Updating Modem FirmwareFigure 13-12. Menu 24.7.2 - System Maintenance - Upload ROM File 13.8 Command Interpreter Mode 13.9 Call ControlMenu 24.9 - System Maintenance - Call Control 1. Blacklist 2. Budget Management 3. Call History Enter Menu Selection NumberFigure 13-13. Menu 24.9 - System Maintenance - Call Control Prestige 128MH PSTN Router/Hub13.9.1 Blacklist Figure 13-14. Menu 24.9.2 - Blacklist13.9.2 Budget Management Chapter Troubleshooting 14.1 Problems Starting Up the PrestigeTroubleshooting the Start-Up of your Prestige Problem14.2 Problems With the WAN Ports 14.3 Problems with the LAN InterfaceTroubleshooting a WAN Port Connection Troubleshooting the LAN Interface14.4 Problems Connecting to a Remote Node or ISP 14.5 Problems for Remote User to Dial-inTable 14-4. Troubleshooting a Connection to a Remote Node or ISP Troubleshooting for Remote Users to Dial-inPage Chapter Acronyms and AbbreviationsPoint to Point Protocol Index Indexidle timeout, 4-9 Internet access, 1-7 retry interval