Security troubleshooting

I cannot unlock my device using my smart card

Try performing the following actions:

•Verify that the correct smart card is inserted in the smart card reader.

•Verify that the smart card is inserted in the smart card reader correctly.

I cannot connect to a Wi-Fi network or log in to a VPN using a software token

Verify that the time on your BlackBerry® device is synchronized with the network time.

My device prompts me to make an emergency call when I type a password

If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.

To continue typing your device password, press the Escape key.

254

Page 256

Image 256

Blackberry BlackBerry 8320 manual Security troubleshooting, Cannot unlock my device using my smart card

Contents

User Guide SWDT202512-202512-05312007-001 Contents Voice dialing 101 115 147 183 219 241 263 Page BlackBerry basics No application opens when I press a Convenience key Create a link for a PINExpand a folder Collapse a folder Phone shortcuts ShortcutsCamera shortcuts Message shortcuts Typing shortcutsA message A message list Insert symbols Search shortcutsAttachment shortcuts Work with text Browser shortcuts Media shortcutsA presentation On a web Map shortcuts Calendar shortcutsPage Phone Phone basics Dial using numbers or letters Switch applications during a callSwitch calls Make a call when the device is locked Volume Emergency calls Voice dialing Turn off choice lists for voice commands Set the matching sensitivity level for voice commandsTurn off voice prompts Set playback options for voice dialing Voice mail Speed dial Conference calls Change the contact assigned to a speed dial keyMake a conference call Create a phone number link for a conference call Caller ID Disconnect a contact from a conference callLeave a conference call Add a caller ID picture for a contact Call logs Delete the caller ID picture for a contactAbout call logs View call logs in a message list Call waiting Change call log notesForward a call log Delete call log notes Call forwarding Turn on call waitingAbout call forwarding Prerequisites Call forwarding Add a call forwarding phone number Change a call forwarding phone numberDelete a call forwarding phone number Click New Number Change the call blocking password Call blockingAbout call blocking Prerequisites Call blocking Fixed dialing About fixed dialingPrerequisites Fixed dialing Turn on fixed dialing Set the default country code and area code Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing list TTY support Set options for dialing extensionsAbout TTY support Prerequisites TTY support Multiple phone numbers Phone options Sort phone numbers or contacts on the Phone screen Turn off the prompt that appears before you delete itemsClick General Options Click Options or General Options Reset a call timer About telecoil modeTurn on telecoil mode Click Last Call or Total Calls Click Clear Timer Phone troubleshooting Cannot make calls using a voice commandCannot make or receive calls My phone number appears as Unknown in the phone Cannot check my voice mail Cannot join a callPage Voice dialing Check the battery power level using a voice command Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Set the voice dialing language Set playback options for voice dialing Voice dialing troubleshootingImprove voice recognition of numbers Adapt digit dialing to improve voice recognition of numbers Camera Camera options Set white balance Apply a color effect to picturesChange the amount of memory available for media files Set the Picture Quality field Camera troubleshooting Cannot save picturesFlash dims or turns off Some pictures that I take are blurry Email messages Email message basicsOpen a message Send an email message Save a draft of a message Blind carbon copy a contactAttach a contact to a message Set the importance level for a message Forward a message Delete a messageDelete multiple messages Mark a message as opened or unopened Email message folders Sent messages Stop a message from sending Click Email SettingsHide sent messages About email message filters Email message filtersCreate an email message filter Email message filter options Turn on an email message filter Forward email messages to your device when no filters apply Change an email message filterChange the order of email message filters Delete an email message filter Email message forwarding Stop forwarding email messages to your deviceBlock incoming messages Click Firewall Reset a blocked message counter Message optionsCheck spelling automatically before sending email messages Request delivery or read confirmation for email messages Click Default Services Change the Messaging Cmime field Add a signatureSet an out-of-office reply Click Show Address Click General Settings Message list optionsDelete the disclaimer from an email message View more of the subject line for messages About multiple message lists Set how long your device stores messagesUse one message list or multiple message lists Hide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Cannot file email messages Some messages no longer appear on my deviceMessage or attachment is truncated Some email message folders appear dimmed Email message filters are not working correctly Page PIN messages PIN message basicsAbout PIN messages Find your PIN Set a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Try performing the following actions Page Page SMS text messages SMS text message basicsAbout SMS text messages Find your SMS phone number Add a contact to an SMS text message Click Add Recipient Delete the history from an SMS text message Click Remove History Cell broadcasting About cell broadcastingPrerequisites Cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Rename a cell broadcast channelClick Cell Broadcast Click Set Nickname Turn off AutoText for SMS text messages View more of the history in SMS text messagesStore SMS text messages on your SIM card Request delivery notification for all SMS text messages Set a wireless network type for sending SMS text messages Set the Network to Send Over field About multiple message lists Message shortcuts Cannot send SMS text messages Am not receiving SMS text messages Cannot turn on cell broadcasting Page MMS messages MMS message basics Record and send a voice note Create a slide show in an MMS messageClick Attach Picture or Attach Audio Click Send as MMS Forward an MMS messageClick Forward or Forward As Attach a media file to an MMS message MMS message attachmentsAttach a contact or appointment to an MMS message Save a picture from an MMS message Add an appointment to your calendar from an MMS messageAdd a contact to your address book from an MMS message Request delivery or read notification for an MMS message Stop receiving MMS messages when roaming View the size of an MMS message before sending it Hide the new or unopened message indicator Block MMS messages Message shortcuts Message troubleshooting Cannot attach a file to an MMS message 100 Typing Typing basics Cancel a text selection Set the default currency symbolHighlight a line of text Highlight text character by character Typing input methods Set the trackball sensitivityTurn off trackball sounds Use shortcut keys on the Home screen Type in Arabic or Russian using SureType technology Type in Arabic or Russian using multi-tapSwitch typing input methods Set the typing input language Spelling checker Change options for checking spellingAdd a word to the custom dictionary Click Custom Dictionary Word list Delete a custom word list item Delete all custom word list itemsStop adding items to the custom word list automatically Click Clear Custom Wordlist AutoText About AutoTextCreate an AutoText entry Change an AutoText entry Undo an AutoText change Typing troubleshooting Cannot check spelling Search About searchSearch for messages Search criteria View a list of saved searches Change a saved searchDelete a saved search Search for messages by contact or subject Search for text in a message, attachment, or web Search Recipient Search Subject 114 Attachments Attachment basics Document attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Media attachments Presentation attachments VCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Prerequisites Wireless email reconciliation Reconcile email messages over the wireless networkDelete email messages over the wireless network Synchronization Prerequisites Wireless data synchronization Synchronize organizer data over the wireless networkSet the Wireless Synchronization field to Yes About synchronization conflicts Prerequisites Wireless data restoration Manage data synchronization conflictsAbout backing up and restoring device data Delete all device data Synchronization troubleshooting Click Purge Deleted Items 125 126 Browser Browser basics Switch browser views View a thumbnail version of a webMove to a section of a long web page quickly Move through a web page line by line Links, pictures, and web page addresses Forward a link or picture from a web Forward a web page addressView a full picture on a web Zoom in to or out from a picture Web page requests Change the picture quality in the browserLoad pictures on a web About saving web pages and web page requests Bookmarks Forward a bookmark Delete a bookmarkAdd a bookmark folder File a bookmark Web feeds View web feed content Listen to web feed contentMark a web feed title as opened or unopened Change a web feed Browser options Set the default browser view Set the web content type that the browser acceptsSet the number of times animated graphics repeat Set the home Set the default browser configuration Set the character encoding for all web pagesReceive a prompt before running a script Receive a prompt before closing the browser Browser security About TLSAbout Wtls Manage browser security Add a trusted content server Wtls options Browser push About browser pushTurn on browser push Browser push options Process Smsc Smsc HostsProcess IP IP Hosts Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device 144 Applications Add an applicationView properties for an application Delete a third-party application Application troubleshooting Cannot add applications Send a media file using Bluetooth technology MediaMedia file management About transferring media files Forward a media file Receive a media file using Bluetooth technologyView properties for a media file Songs, ring tones, and videos Switch applications during a song Search for a song, ring tone, or videoDelete a song, ring tone, or video Rename a song, ring tone, or video Amplify the volume for songs, ring tones, and videos Download a ring toneClick Move Here Click All Ring Tones Pictures Delete a picture or picture folder Move a pictureDownload a Home screen background Use a picture as the Home screen background Change the number of seconds between slides in a slide show View pictures as a slide showView pictures in a list Media card options Pan a pictureAbout media cards About media card encryption Turn on mass storage mode manually Turn off the mass storage mode promptTurn off mass storage mode support View the amount of available memory on a media card Media troubleshooting Turn off media card supportCannot open media files My device does not recognize my media card 158 Maps Map basics Navigation Map options Keep backlighting on when you track your movement Add a bookmark for a locationClear the map cache View status information at the top of a map Change the Backlight Timeout When field Maps troubleshootingDiagonal lines appear on a map GPS technology troubleshooting GPS technologyAbout GPS technology Get your GPS location 164 Contacts Contact basics Delete a contact About pauses and waitsAdd a pause or a wait to a phone number About custom ring tones Mailing lists About mailing listsCreate a mailing list Change a mailing list Delete a mailing list View a mailing listClick Delete Group Categories About categoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memo Address lookup SIM card phone book About the SIM card phone bookLoad the SIM card phone book Add a contact to your SIM card Copy contacts from your address book to your SIM card Change a SIM card contactDelete a SIM card contact Click Copy All To Address Book Contact list options Sort contacts or tasksSet display options for contacts Prevent duplicate names in your address book Contact troubleshooting Calendar Calendar basics Schedule a meeting Recurrence fields Switch days in Day view MeetingsOpen an appointment or meeting Delete an appointment or meeting View your calendar when responding to a meeting Respond to a meeting invitationChange the list of participants for a meeting Send an email message to all meeting participants Set the default calendar view Set the default reminder time for calendar entriesCalendar options Set the start and end time for days View tasks in the calendar Set the first day of the weekHide free time in Agenda view Set how long your device stores calendar entries Cannot set some fields when scheduling appointments Calendar troubleshootingCannot schedule appointments that span multiple days 182 Tasks Task basicsCreate a task Change a task Change the status of a task Hide completed tasksForward a task or memo Delete a task 185 Task list options 187 188 Memos Memo basicsCreate a memo Change a memo Delete a memo Memo list options 192 Alarm About the alarmTurn on the alarm Silence the alarm 194 Use the calculator CalculatorConvert a measurement 196 Bluetooth technology Bluetooth technology basics Bluetooth technology options Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled car kit Change the pairing name for your BlackBerry device Turn off Bluetooth connection notificationRestrict outgoing calls Make your BlackBerry device discoverable Bluetooth technology troubleshooting Turn off the prompt that appears when connecting or pairingCannot type a passkey on a Bluetooth enabled device My list of paired Bluetooth enabled devices does not appear 201 202 Date and time troubleshooting Click Update TimeDate and time Set the date and time 204 Notification profiles Notification basics Set the same ring tone for all notification profiles Delete a notification profilePrevent notification during calls LED notification Silence your deviceView a list of saved ring tones LED notification Turn on wireless coverage notification Set the LED Coverage Indicator field to OnCustom notification About custom notification Change the order of notification profile exceptions Change a notification profile exceptionClick Add Name Add Name Change Name Delete Name Delete a notification profile exception Notification profile troubleshootingMy device is vibrating more times than expected 211 212 Turn on invitation passwords BlackBerry MessengerContacts Respond to an invitation Turn off invitation forwarding options View a contacts informationRename a contact Add a group Conversations Move a contact to a groupRename a group Delete a group Open a conversation Add an emoticonSend a file to a contact Ping a contact Availability Available Unavailable Receive notification when a contact becomes availableClick Set Alert Backlighting Display and keyboardDisplay options Set the display font About organizing applicationsAdd an application folder Move an application icon Keyboard options Hide an application iconDelete an application folder Click Hide Application Turn on standby mode Switch themesThemes Assign an application to a Convenience key Display troubleshooting Delete a themeDownload a theme My device screen turns off 224 Language Language troubleshooting Set display options for contactsSome characters do not appear correctly on my device Set the Use Input Method Shortcut field to No Wireless network coverage Find information about wireless coverage indicatorsTurn off a wireless connection Network connection indicators About the preferred wireless network list Turn on wireless coverage notificationClick My Preferred Network List Change the order of preferred wireless networks Click Add Network Turn off data service Switch wireless networks manuallyVerify the status of network connections and services About roaming Wi-Fi connection settings About connecting to a Wi-Fi networkAbout Wi-Fi profiles Connect to a Wi-Fi network Change the order of Wi-Fi profiles Switch Wi-Fi networks manually Prevent your device from connecting to a Wi-Fi networkDelete a Wi-Fi profile Install a root certificate on your computer Change a Wi-Fi profile Advanced Wi-Fi connection settingsWi-Fi profile connection options Automatically obtain IP address and DNS Wi-Fi profile IP and DNS optionsIP Address UMA connection settings Wireless network coverage troubleshootingAbout connecting to a Wi-Fi network for UMA Cannot connect to a wireless network Cannot connect to a Wi-Fi network Cannot synchronize a certificate 238 Power and battery 240 SIM card About the SIM card phone bookLoad the SIM card phone book Add a contact to your SIM card Copy contacts from your address book to your SIM card Change a SIM card contactDelete a SIM card contact Store SMS text messages on your SIM card About SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Change the display name for a phone number Click Edit SIM Phone Number Security Security basics Set a limit for device password attempts About content protectionSet content protection strength Encryption Password keeper Generate a random password Set criteria for randomly generated passwordsView a password in the password keeper Change a password in the password keeper Delete a password from the password keeper Change the password keeper passwordCopy a password Prevent password copying Advanced security Smart cards VPN settings Software tokens Change the software token for a VPN profileAbout software tokens Change the PIN for a software token on your device Security troubleshooting Cannot unlock my device using my smart card Reset connection permissions for third-party applications Click Reset SettingsThird-party application control About permissions for third-party applications Connection permissions for third-party applications Interaction permissions for third-party applications Data permissions for third-party applications 258 About BrickBreaker BrickBreakerBrickBreaker capsules Adjust the volume BrickBreaker scoringPlay BrickBreaker Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web siteClick Send High Score Click High Scores 262 Service books About service booksAccept a service book Delete a service book 264 Troubleshooting BlackBerry basics troubleshootingNo application opens when I press a Convenience key Some features are not available on my device 266 267 268 269 270 271 Cannot open media files on my media card 273 274 275 276 277 Diagnostic reports Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsClick Delete or Delete All 280 Abbreviation list CAP lock NUM lock Triple DES WAP Legal notice 286

Blackberry BlackBerry 8320 Security troubleshooting, Cannot unlock my device using my smart card

Models: BlackBerry 8320

Security troubleshooting

I cannot unlock my device using my smart card