Blackberry BlackBerry 8320 specification

Email message filters are not working correctly

Try performing the following actions:

•Verify that your email message filters are turned on.

•Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

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Blackberry BlackBerry 8320 manual Email message filters are not working correctly

Contents

User Guide SWDT202512-202512-05312007-001 Contents Voice dialing 101 115 147 183 219 241 263 Page BlackBerry basics Collapse a folder No application opens when I press a Convenience keyCreate a link for a PIN Expand a folder Phone shortcuts ShortcutsCamera shortcuts A message list Message shortcutsTyping shortcuts A message Work with text Insert symbolsSearch shortcuts Attachment shortcuts On a web Browser shortcutsMedia shortcuts A presentation Calendar shortcuts Map shortcutsPage Phone basics Phone Make a call when the device is locked Dial using numbers or lettersSwitch applications during a call Switch calls Emergency calls Volume Voice dialing Set playback options for voice dialing Turn off choice lists for voice commandsSet the matching sensitivity level for voice commands Turn off voice prompts Speed dial Voice mail Create a phone number link for a conference call Conference callsChange the contact assigned to a speed dial key Make a conference call Add a caller ID picture for a contact Caller IDDisconnect a contact from a conference call Leave a conference call View call logs in a message list Call logsDelete the caller ID picture for a contact About call logs Delete call log notes Call waitingChange call log notes Forward a call log Prerequisites Call forwarding Call forwardingTurn on call waiting About call forwarding Click New Number Add a call forwarding phone numberChange a call forwarding phone number Delete a call forwarding phone number Prerequisites Call blocking Change the call blocking passwordCall blocking About call blocking Turn on fixed dialing Fixed dialingAbout fixed dialing Prerequisites Fixed dialing Delete a contact from your fixed dialing list Set the default country code and area codeSmart dialing Change a contact in your fixed dialing list Prerequisites TTY support TTY supportSet options for dialing extensions About TTY support Phone options Multiple phone numbers Click Options or General Options Sort phone numbers or contacts on the Phone screenTurn off the prompt that appears before you delete items Click General Options Click Last Call or Total Calls Click Clear Timer Reset a call timerAbout telecoil mode Turn on telecoil mode My phone number appears as Unknown in the phone Phone troubleshootingCannot make calls using a voice command Cannot make or receive calls Cannot join a call Cannot check my voice mailPage Voice dialing Set the voice dialing language Check the battery power level using a voice commandTurn off choice lists for voice commands Set the matching sensitivity level for voice commands Set playback options for voice dialing Voice dialing troubleshootingImprove voice recognition of numbers Adapt digit dialing to improve voice recognition of numbers Camera Camera options Set the Picture Quality field Set white balanceApply a color effect to pictures Change the amount of memory available for media files Some pictures that I take are blurry Camera troubleshootingCannot save pictures Flash dims or turns off Send an email message Email messagesEmail message basics Open a message Set the importance level for a message Save a draft of a messageBlind carbon copy a contact Attach a contact to a message Mark a message as opened or unopened Forward a messageDelete a message Delete multiple messages Sent messages Email message folders Stop a message from sending Click Email SettingsHide sent messages About email message filters Email message filtersCreate an email message filter Turn on an email message filter Email message filter options Delete an email message filter Forward email messages to your device when no filters applyChange an email message filter Change the order of email message filters Click Firewall Email message forwardingStop forwarding email messages to your device Block incoming messages Request delivery or read confirmation for email messages Reset a blocked message counterMessage options Check spelling automatically before sending email messages Click Show Address Click Default Services Change the Messaging Cmime fieldAdd a signature Set an out-of-office reply View more of the subject line for messages Click General SettingsMessage list options Delete the disclaimer from an email message About multiple message lists Set how long your device stores messagesUse one message list or multiple message lists Hide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Some email message folders appear dimmed Cannot file email messagesSome messages no longer appear on my device Message or attachment is truncated Email message filters are not working correctly Page Find your PIN PIN messagesPIN message basics About PIN messages Set a high importance level for received PIN messages Save a message Sent messages Message list options Hide the new or unopened message indicator Message shortcuts Try performing the following actions Page Page Find your SMS phone number SMS text messagesSMS text message basics About SMS text messages Click Add Recipient Add a contact to an SMS text message Click Remove History Delete the history from an SMS text message Turn on cell broadcasting Cell broadcastingAbout cell broadcasting Prerequisites Cell broadcasting Click Set Nickname Stop receiving messages from a cell broadcast channelRename a cell broadcast channel Click Cell Broadcast Request delivery notification for all SMS text messages Turn off AutoText for SMS text messagesView more of the history in SMS text messages Store SMS text messages on your SIM card Set the Network to Send Over field Set a wireless network type for sending SMS text messages About multiple message lists Message shortcuts Am not receiving SMS text messages Cannot send SMS text messages Cannot turn on cell broadcasting Page MMS message basics MMS messages Record and send a voice note Create a slide show in an MMS messageClick Attach Picture or Attach Audio Click Send as MMS Forward an MMS messageClick Forward or Forward As Attach a media file to an MMS message MMS message attachmentsAttach a contact or appointment to an MMS message Request delivery or read notification for an MMS message Save a picture from an MMS messageAdd an appointment to your calendar from an MMS message Add a contact to your address book from an MMS message View the size of an MMS message before sending it Stop receiving MMS messages when roaming Hide the new or unopened message indicator Block MMS messages Message shortcuts Message troubleshooting Cannot attach a file to an MMS message 100 Typing basics Typing Highlight text character by character Cancel a text selectionSet the default currency symbol Highlight a line of text Use shortcut keys on the Home screen Typing input methodsSet the trackball sensitivity Turn off trackball sounds Set the typing input language Type in Arabic or Russian using SureType technologyType in Arabic or Russian using multi-tap Switch typing input methods Click Custom Dictionary Spelling checkerChange options for checking spelling Add a word to the custom dictionary Word list Click Clear Custom Wordlist Delete a custom word list itemDelete all custom word list items Stop adding items to the custom word list automatically Change an AutoText entry AutoTextAbout AutoText Create an AutoText entry Undo an AutoText change Cannot check spelling Typing troubleshooting Search criteria SearchAbout search Search for messages Search for messages by contact or subject View a list of saved searchesChange a saved search Delete a saved search Search Recipient Search Subject Search for text in a message, attachment, or web 114 Attachment basics Attachments Document attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Presentation attachments Media attachments VCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Synchronization Prerequisites Wireless email reconciliationReconcile email messages over the wireless network Delete email messages over the wireless network About synchronization conflicts Prerequisites Wireless data synchronizationSynchronize organizer data over the wireless network Set the Wireless Synchronization field to Yes Delete all device data Prerequisites Wireless data restorationManage data synchronization conflicts About backing up and restoring device data Click Purge Deleted Items Synchronization troubleshooting 125 126 Browser basics Browser Move through a web page line by line Switch browser viewsView a thumbnail version of a web Move to a section of a long web page quickly Links, pictures, and web page addresses Zoom in to or out from a picture Forward a link or picture from a webForward a web page address View a full picture on a web About saving web pages and web page requests Web page requestsChange the picture quality in the browser Load pictures on a web Bookmarks File a bookmark Forward a bookmarkDelete a bookmark Add a bookmark folder Web feeds Change a web feed View web feed contentListen to web feed content Mark a web feed title as opened or unopened Browser options Set the home Set the default browser viewSet the web content type that the browser accepts Set the number of times animated graphics repeat Receive a prompt before closing the browser Set the default browser configurationSet the character encoding for all web pages Receive a prompt before running a script Manage browser security Browser securityAbout TLS About Wtls Wtls options Add a trusted content server Browser push options Browser pushAbout browser push Turn on browser push IP Hosts Process SmscSmsc Hosts Process IP Cannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device 144 Delete a third-party application ApplicationsAdd an application View properties for an application Cannot add applications Application troubleshooting About transferring media files Send a media file using Bluetooth technologyMedia Media file management Forward a media file Receive a media file using Bluetooth technologyView properties for a media file Songs, ring tones, and videos Rename a song, ring tone, or video Switch applications during a songSearch for a song, ring tone, or video Delete a song, ring tone, or video Click All Ring Tones Amplify the volume for songs, ring tones, and videosDownload a ring tone Click Move Here Pictures Use a picture as the Home screen background Delete a picture or picture folderMove a picture Download a Home screen background Change the number of seconds between slides in a slide show View pictures as a slide showView pictures in a list About media card encryption Media card optionsPan a picture About media cards View the amount of available memory on a media card Turn on mass storage mode manuallyTurn off the mass storage mode prompt Turn off mass storage mode support My device does not recognize my media card Media troubleshootingTurn off media card support Cannot open media files 158 Map basics Maps Map options Navigation View status information at the top of a map Keep backlighting on when you track your movementAdd a bookmark for a location Clear the map cache Change the Backlight Timeout When field Maps troubleshootingDiagonal lines appear on a map Get your GPS location GPS technology troubleshootingGPS technology About GPS technology 164 Contact basics Contacts About custom ring tones Delete a contactAbout pauses and waits Add a pause or a wait to a phone number Change a mailing list Mailing listsAbout mailing lists Create a mailing list Delete a mailing list View a mailing listClick Delete Group Categorize a contact, task, or memo CategoriesAbout categories Create a category for contacts, tasks, or memos Address lookup Add a contact to your SIM card SIM card phone bookAbout the SIM card phone book Load the SIM card phone book Click Copy All To Address Book Copy contacts from your address book to your SIM cardChange a SIM card contact Delete a SIM card contact Prevent duplicate names in your address book Contact list optionsSort contacts or tasks Set display options for contacts Contact troubleshooting Calendar basics Calendar Recurrence fields Schedule a meeting Delete an appointment or meeting Switch days in Day viewMeetings Open an appointment or meeting Send an email message to all meeting participants View your calendar when responding to a meetingRespond to a meeting invitation Change the list of participants for a meeting Set the start and end time for days Set the default calendar viewSet the default reminder time for calendar entries Calendar options Set how long your device stores calendar entries View tasks in the calendarSet the first day of the week Hide free time in Agenda view Cannot set some fields when scheduling appointments Calendar troubleshootingCannot schedule appointments that span multiple days 182 Change a task TasksTask basics Create a task Delete a task Change the status of a taskHide completed tasks Forward a task or memo 185 Task list options 187 188 Change a memo MemosMemo basics Create a memo Delete a memo Memo list options 192 Silence the alarm AlarmAbout the alarm Turn on the alarm 194 Use the calculator CalculatorConvert a measurement 196 Bluetooth technology basics Bluetooth technology Share contacts with a paired Bluetooth enabled car kit Bluetooth technology optionsRename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Make your BlackBerry device discoverable Change the pairing name for your BlackBerry deviceTurn off Bluetooth connection notification Restrict outgoing calls My list of paired Bluetooth enabled devices does not appear Bluetooth technology troubleshootingTurn off the prompt that appears when connecting or pairing Cannot type a passkey on a Bluetooth enabled device 201 202 Set the date and time Date and time troubleshootingClick Update Time Date and time 204 Notification basics Notification profiles Set the same ring tone for all notification profiles Delete a notification profilePrevent notification during calls LED notification LED notificationSilence your device View a list of saved ring tones About custom notification Turn on wireless coverage notificationSet the LED Coverage Indicator field to On Custom notification Add Name Change Name Delete Name Change the order of notification profile exceptionsChange a notification profile exception Click Add Name Delete a notification profile exception Notification profile troubleshootingMy device is vibrating more times than expected 211 212 Respond to an invitation Turn on invitation passwordsBlackBerry Messenger Contacts Add a group Turn off invitation forwarding optionsView a contacts information Rename a contact Delete a group ConversationsMove a contact to a group Rename a group Ping a contact Open a conversationAdd an emoticon Send a file to a contact Availability Available Unavailable Receive notification when a contact becomes availableClick Set Alert Backlighting Display and keyboardDisplay options Move an application icon Set the display fontAbout organizing applications Add an application folder Click Hide Application Keyboard optionsHide an application icon Delete an application folder Assign an application to a Convenience key Turn on standby modeSwitch themes Themes My device screen turns off Display troubleshootingDelete a theme Download a theme 224 Language Set the Use Input Method Shortcut field to No Language troubleshootingSet display options for contacts Some characters do not appear correctly on my device Network connection indicators Wireless network coverageFind information about wireless coverage indicators Turn off a wireless connection About the preferred wireless network list Turn on wireless coverage notificationClick My Preferred Network List Click Add Network Change the order of preferred wireless networks About roaming Turn off data serviceSwitch wireless networks manually Verify the status of network connections and services Connect to a Wi-Fi network Wi-Fi connection settingsAbout connecting to a Wi-Fi network About Wi-Fi profiles Change the order of Wi-Fi profiles Install a root certificate on your computer Switch Wi-Fi networks manuallyPrevent your device from connecting to a Wi-Fi network Delete a Wi-Fi profile Change a Wi-Fi profile Advanced Wi-Fi connection settingsWi-Fi profile connection options Automatically obtain IP address and DNS Wi-Fi profile IP and DNS optionsIP Address Cannot connect to a wireless network UMA connection settingsWireless network coverage troubleshooting About connecting to a Wi-Fi network for UMA Cannot synchronize a certificate Cannot connect to a Wi-Fi network 238 Power and battery 240 Add a contact to your SIM card SIM cardAbout the SIM card phone book Load the SIM card phone book Store SMS text messages on your SIM card Copy contacts from your address book to your SIM cardChange a SIM card contact Delete a SIM card contact Change the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN code Click Edit SIM Phone Number Security basics Security Encryption Set a limit for device password attemptsAbout content protection Set content protection strength Password keeper Change a password in the password keeper Generate a random passwordSet criteria for randomly generated passwords View a password in the password keeper Prevent password copying Delete a password from the password keeperChange the password keeper password Copy a password Advanced security Smart cards VPN settings Change the PIN for a software token on your device Software tokensChange the software token for a VPN profile About software tokens Cannot unlock my device using my smart card Security troubleshooting About permissions for third-party applications Reset connection permissions for third-party applicationsClick Reset Settings Third-party application control Interaction permissions for third-party applications Connection permissions for third-party applications Data permissions for third-party applications 258 About BrickBreaker BrickBreakerBrickBreaker capsules Set the paddle speed Adjust the volumeBrickBreaker scoring Play BrickBreaker Click High Scores Submit a score to the BrickBreaker high score web siteCheck the high scores on the BrickBreaker web site Click Send High Score 262 Delete a service book Service booksAbout service books Accept a service book 264 Some features are not available on my device TroubleshootingBlackBerry basics troubleshooting No application opens when I press a Convenience key 266 267 268 269 270 271 Cannot open media files on my media card 273 274 275 276 277 Diagnostic reports Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsClick Delete or Delete All 280 CAP lock Abbreviation list NUM lock Triple DES WAP Legal notice 286