Use standard pronunciation rules when you say a voice command.

If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

Adapt digit dialing to improve voice recognition of numbers.

I cannot check my voice mail

If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number.

Try checking the voice mail for your alternate phone number.

I cannot join a call

If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider.

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Blackberry BlackBerry 8320 manual Cannot check my voice mail, Cannot join a call