Blue Rhino NSP2304L / 0184639 Troubleshooting

Outdoor LP Gas Barbecue Grill Model No. NSP2304L / 0184639

Troubleshooting

Problem	Possible Cause	Prevention/Cure
	LP gas tank is low or empty	Replace LP gas tank
	LP gas leak	Follow “Checking for Leaks” instructions in the owner’s manual
	Wires or electrode covered with cooking residue	Clean wire and/or electrode with rubbing alcohol
	Electrode and burners are wet	Wipe dry with cloth
Burner will not light using ignitor	Electrode cracked or broken - sparks at crack	Replace electrode, please call our Customer Care at 1.800.762.1142
(if included)
	Wire loose or disconnected	Reconnect wire or replace electrode/wire assembly, please call our Customer
		Care at 1.800.762.1142
	Wire is shorting (sparking) between ignitor and electrode	Replace ignitor wire/electrode assembly, please call our Customer Care at
		1.800.762.1142
	Bad ignitor	Replace ignitor, please call our Customer Care at 1.800.762.1142
		Check if LP gas tank is empty
	No gas flow	A. If empty, replace
		B. If LP gas tank is not empty, refer to “Sudden drop in gas flow or reduced
		flame height”
	LP gas tank is low or empty	Replace LP gas tank
Burner will not light with match	LP gas leak	Follow “Checking for Leaks” instructions in the owner’s manual
	Coupling nut and regulator not fully connected	Turning the coupling nut about one-half to three quarters additional turn until
		solid stop. Tighten by hand only-do not use tools
	Obstruction of gas flow	Clear burner tubes, per cleaning instruction on www.bluerhino.com
	Spider webs or insect nest in venturi	Clean venturi and burner tube, per cleaning instruction on www.bluerhino.com
	Burner ports clogged or blocked	Clean burner ports, per cleaning instruction on www.bluerhino.com
	Out of gas	Replace LP gas tank
		1. Turn regulator/control knob to “LOCK/OFF”
		2. Wait 30 seconds and light grill
		3. If flames are still too low, reset the excessive flow safety device:
Sudden drop in gas flow or reduced flame height		a. Turn regulator/control knob “OFF”
	Excess flow valve tripped; safety device may have been	b. Remove LP gas tank
	activated	c. Wait 1 minute
		d. Attach LP gas tank
		e. Perform a leak check per “Checking for Leaks” instructions in the owner’s
		manual
		f. Light grill per “Lighting Instructions” instructions in the owner’s manual
Irregular flame pattern, flame does not run the	Burner ports are clogged or blocked	Clean burner ports, per cleaning instruction on www.bluerhino.com
full length of burner
	New burner may have residual manufacturing oils	Burn grill for 15 minutes on “HIGH” with the lid closed
Flame is yellow or orange	Spider webs or insect nest in venturi	Clean venturi, per cleaning instruction on www.bluerhino.com
	Food residue, grease, etc.	Clean burner, per cleaning instruction on www.bluerhino.com
	Poor alignment of valve to burner venturi	Assure burner venturi is properly engaged with valve
	High or gusting winds	Do not use grill in high winds
Flame blow out	Low on LP gas	Replace LP gas tank
	Excess flow valve tripped; safety device may have been	Refer to “Sudden drop in gas flow or reduced flame height”
	activated
	Grease buildup	Remove and clean all grill parts per “Cleaning and Care” instructions in the
		owner’s manual
Flare-up
	Excess fat in meat	Trim fat from meat before grilling
	Excessive cooking temperature	Adjust (lower) cooking temperature
		1. Turn control knob to “OFF”
Persistent grease fire	Grease trapped by food buildup around burner system	2. Leave lid in closed position and let fire burn out
		3. After grill cools, remove and clean all parts per “Cleaning and Care”
		instructions in the owner’s manual
Flashback (fire in burner tube(s))	Burner and/or burner tubes are blocked	Clean burner and/or burner tube, per cleaning instruction on www.bluerhino.
		com
	The lid is stainless steel, not painted	Baked on grease buildup has turned to carbon and is flaking off, clean
		thoroughly per “Cleaning and Care” instructions in the owner’s manual
Inside of lid is peeling (like paint peeling)		This can be from baked on grease buildup, that has turned into carbon and is
		flaking off
	The lid is coated/painted	Clean thoroughly, per “Cleaning and Care” instructions in the owner’s manual
		After cleaning, if you can see steel, please call out Customer Care at
		1.800.762.1142

For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142.