Maintenance and Care

Troubleshooting

Problem

What to do

 

 

Speaker will

If using AC power, ensure:

not turn on

• Your system is connected to a working AC (mains) outlet.

 

 

• You are using the Bose® AC power supply shipped with your speaker or a Bose

 

 

accessory charger designed for the speaker.

 

 

If using battery power, the battery may be in protection mode or discharged. Connect

 

 

to a working AC outlet to restore the battery to ­operational mode and charge the

 

 

battery.

Cannot pair

• Ensure your speaker is discoverable (Bluetooth status indicator blinks blue).

the speaker

See “Pairing and connecting a device to the speaker” on page 9.

with my

• Ensure Bluetooth is enabled on your device.

­Bluetooth®

• Ensure you have selected “Bose SLIII” in the Bluetooth device list on your device

device

 

 

 

and the connection has been confirmed by your device.

 

 

• Your Bluetooth device may be out of range. Try moving it closer to the speaker.

 

 

• If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth

 

 

functionality.

 

 

• Ensure your device supports the A2DP (stereo Bluetooth) profile.

 

 

• When pairing and connecting to a PC or Mac computer, ensure you have selected

 

 

the SoundLink® Bluetooth® speaker III as the audio output device within the audio

 

 

settings menu of the computer. You may need to play an audio track to finalize the

 

 

connection (see the computer manufacturer for detailed instructions).

 

 

• Refer to the owner’s guide, help system, or technical support for your Bluetooth

 

 

device to learn how it pairs with other Bluetooth devices.

 

 

• Turn the speaker off and back on, and pair and connect your device.

 

 

See “First-time setup” on page 9 and “Adding another device” on page <?>.

 

 

• Reset the speaker. Press and hold Mute on the speaker for ten ­seconds until all

 

 

status ­indicators briefly illuminate and the speaker turns off. Turn the speaker on

 

 

again, and pair your device.

 

 

• Check for updated software for your Bluetooth device, or go to owners.Bose.com

 

 

for updates to the SoundLink® Bluetooth® speaker III.

 

 

 

Paired

 

• Ensure your speaker is discoverable (Bluetooth status indicator blinks blue).

­Bluetooth

See “Pairing and connecting a device to the speaker” on page 9.

device­

will not

• Ensure Bluetooth is enabled on your device.

connect to

• Your device may be out of range. Try moving it closer to the speaker.

the speaker

 

 

• Turn your device off and back on, and connect it to the speaker.

 

 

See “Reconnecting a device” on page <OV>.

 

 

• If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth

 

 

functionality.

 

 

• Reset the speaker. Press and hold Mute on the speaker for ten ­seconds until all

 

 

status ­indicators briefly illuminate and the speaker turns off. Turn the speaker on

 

 

again, and connect your device.

 

 

• Clear the speaker memory. Pair and connect the device to the speaker again.

 

 

See “Speaker memory” on page 10 and “First-time setup” on page 9.

16 - English

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Bose 369946/1300 manual Troubleshooting, Problem What to do

369946/1300 specifications

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