Maintenance and Care
Troubleshooting
Problem | What to do | |
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Speaker will | If using AC power, ensure: | |
not turn on | • Your system is connected to a working AC (mains) outlet. | |
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| • You are using the Bose® AC power supply shipped with your speaker or a Bose |
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| accessory charger designed for the speaker. |
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| If using battery power, the battery may be in protection mode or discharged. Connect |
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| to a working AC outlet to restore the battery to operational mode and charge the |
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| battery. |
Cannot pair | • Ensure your speaker is discoverable (Bluetooth status indicator blinks blue). | |
the speaker | See “Pairing and connecting a device to the speaker” on page 9. | |
with my | • Ensure Bluetooth is enabled on your device. | |
Bluetooth® | • Ensure you have selected “Bose SLIII” in the Bluetooth device list on your device | |
device |
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| and the connection has been confirmed by your device. |
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| • Your Bluetooth device may be out of range. Try moving it closer to the speaker. |
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| • If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth |
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| functionality. |
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| • Ensure your device supports the A2DP (stereo Bluetooth) profile. |
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| • When pairing and connecting to a PC or Mac computer, ensure you have selected |
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| the SoundLink® Bluetooth® speaker III as the audio output device within the audio |
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| settings menu of the computer. You may need to play an audio track to finalize the |
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| connection (see the computer manufacturer for detailed instructions). |
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| • Refer to the owner’s guide, help system, or technical support for your Bluetooth |
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| device to learn how it pairs with other Bluetooth devices. |
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| • Turn the speaker off and back on, and pair and connect your device. |
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| See |
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| • Reset the speaker. Press and hold Mute on the speaker for ten seconds until all |
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| status indicators briefly illuminate and the speaker turns off. Turn the speaker on |
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| again, and pair your device. |
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| • Check for updated software for your Bluetooth device, or go to owners.Bose.com |
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| for updates to the SoundLink® Bluetooth® speaker III. |
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Paired |
| • Ensure your speaker is discoverable (Bluetooth status indicator blinks blue). |
Bluetooth | See “Pairing and connecting a device to the speaker” on page 9. | |
device | will not | • Ensure Bluetooth is enabled on your device. |
connect to | • Your device may be out of range. Try moving it closer to the speaker. | |
the speaker | ||
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| • Turn your device off and back on, and connect it to the speaker. |
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| See “Reconnecting a device” on page <OV>. |
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| • If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth |
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| functionality. |
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| • Reset the speaker. Press and hold Mute on the speaker for ten seconds until all |
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| status indicators briefly illuminate and the speaker turns off. Turn the speaker on |
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| again, and connect your device. |
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| • Clear the speaker memory. Pair and connect the device to the speaker again. |
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| See “Speaker memory” on page 10 and |
16 - English