Bose 369946/1300 manual Maintenance and Care, a Bluetooth, Problem, What to do

		Maintenance and Care
Problem	What to do
The speaker	• Ensure the device you want to hear is connected to the speaker and playing audio.
indicates a	• Ensure the speaker is not muted and the speaker volume is turned up.
connection,	• Turn up the volume on your device.
but is not
playing music	• Your Bluetooth® device may be out of range. Try moving it closer to the speaker.
	• Move your device away from any device that generates ­electromagnetic
	interference,­	such as another Bluetooth device, cordless phone,microwave
	oven, or wireless router.
	• If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth
	functionality and reconnect the device you want to hear.
	• Refer to the owner’s guide, help system, or technical support for your Bluetooth
	device to learn how it pairs with other Bluetooth devices.
	• Turn the speaker off and back on.
	• Reset the speaker. Press and hold Mute on the speaker for ten ­seconds until all
	status ­indicators briefly illuminate and the speaker turns off. Turn the speaker on
	again, and connect your device.
Poor sound	Connect your Bluetooth device to the speaker using the AUX connection. If sound
quality from	quality improves using the AUX connection, try these solutions:
a Bluetooth	• Your Bluetooth device may be out of range. Try moving it closer to the speaker.
device
	• Move your device away from any device that generates ­electromagnetic
	­interference, such as another Bluetooth device, cordless phone,microwave
	oven, or wireless router.
	• Reduce the number of applications running on your device. Running multiple
	applications­	can reduce the amount of internal ­resources ­available to transmit
	audio. Closing non-essential ­applications may improve audio quality.
	• Try turning off Wi-Fi®on your device to improve audio quality.
	• Try clearing your device from the speaker by disabling ­Bluetooth on your device.
	Pair your device and the speaker again.
	• If your device is in your pocket, try placing it in open air, without your body between
	the device and the speaker.
	• Turn the speaker off and back on.
	• Reset the speaker. Press and hold Mute on the speaker for ten ­seconds until all
	status ­indicators briefly illuminate and the speaker turns off. Turn the speaker on
	again, and pair and connect your device.
	• Check for updated software for your Bluetooth device, or go to owners.Bose.com
	for updates to the SoundLink® Bluetooth® speaker III.
No audio or	• Ensure your connected device is on and playing audio.
poor sound	• Ensure the 3.5 mm plug of the stereo cable is fully inserted into the speaker and
quality from	the other end into the AUX device.
an AUX	• Press AUX on the speaker and ensure the AUX status indicator is on.
device
	• Ensure the speaker is not muted and the speaker volume is up.
	• If there is no sound, increase the volume level on the AUX device.
	• If sound quality is poor, reduce the volume level on the AUX device.
	• Try using a different AUX cable.

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