Bose SoundLink AirPlay and Wi-Fi Setup Troubleshooting Guide

CARE AND MAINTENANCE

Troubleshooting

Problem	What to do
System cannot	• Make sure your network password is correct.
connect to my	• Move the system closer to the wireless router.
network	• Stop any other audio or video streaming.
	• Close the setup application, disconnect the system from your com-
	puter and AC power, and start the setup again. Refer to “Getting
	Started” on page 7.
	• If you continue to experience Wi-Fi®connection problems, contact
	Bose customer service.
System audio is	• Point the system in a different direction, or move it a few feet to a
dropping out	new location.
	• Move the system away from possible sources of interference,
	such as microwaves and cordless phones.
	• Move the system closer to the wireless router.
	• Stop any other audio or video streaming.
No sound	• Make sure system has power (AC or optional battery).
	• Make sure the system has a Wi-Fi connection.
	• Make sure the system and the AirPlay compatible device are con-
	nected to the same network.
	• Make sure your AirPlay compatible device is playing and the volume
	is turned up.
	• Make sure the system is not muted.
	• Increase the system volume.
	• Remove power (AC or optional battery) for one minute and then
	reapply it.
	• If using the optional battery, make sure it is adequately charged.
	• Perform a factory reset (page 22).

The Wi-Fi indicator • System error. Contact Bose customer service. is flashing red

Contacting Customer Service

For questions about the SoundLink® Air system, contact your local Bose® dealer. To contact Bose directly, see the contact list on the Quick Start Guide.

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