Troubleshooting

In the table below are solutions to problems that may occur. If you do not find an appropriate solution, please refer to the “Tassimo Customer Service” section.

PROBLEM

SITUATION

SOLUTION

 

 

All the indicator

1. Machine not prepared for use.

1.

Follow the procedure “Preparing

lights are flashing.

 

 

Your Machine for Use.”

 

2. Water level is too low.

2.

Refill the water container.

 

3. No T-DISC in machine.

3.

Place a T-DISC, label side down,

 

 

 

on the T-DISC holder and close

 

 

 

the brew mechanism.

 

4. T-DISC not read or damaged.

4.

Clean the bar code reading

 

 

 

window or replace the T-DISC.

 

5. Piercing unit blocked.

5.

Remove and clean the piercing unit.

 

6. The machine may require

6.

Descale the machine following the

 

descaling.

 

“Descaling” procedure.

 

7. Internal machine fault.

7.

Contact Tassimo Customer Service

 

 

 

1-877-TDISCS1 (1-877-834-7271).

 

 

 

 

The machine will not

The brew mechanism may not

Make sure that a T-DISC is placed

move past STANDBY.

be closed properly.

on the T-DISC holder and the brew

 

 

mechanism is firmly closed.

 

 

 

 

The “Auto Mode”

Bar code reader may not be able

Clean the bar code reading window.

is not working.

to read the T-DISC label.

Replace the T-DISC.

 

 

 

 

You can still enjoy your preferred

 

 

drink by using the “Manual Mode.”

 

 

 

 

My cup is overflowing.

Each drink has been formulated

Ensure that you use the following

 

to produce the perfect amount

recommended cup sizes:

 

of liquid. Be sure that you are

Espresso

3 oz / 90 ml cup

 

using the right sized cup for

Filter Coffee, Café Crema,

11 oz / 325 ml cup

 

your drink.

Cappuccino, Latte, Tea and Chocolate

 

 

 

 

My cup doesn’t fit.

The cup stand is too close to the

Try lowering the cup stand to fit your

 

brew mechanism.

cup. You can also temporarily remove

 

 

the cup stand and drip tray, leaving

 

 

the backsplash in place.

PROBLEM

SITUATION

SOLUTION

 

Liquid is splashing

Cup is placed too far away

Adjust the height of the cup stand up

out of the cup.

from the brew mechanism.

to ensure that the cup is closer to the

 

 

brew mechanism.

 

 

 

 

The machine is leaking

1. T-DISC is damaged or leaking.

Press the start/stop button to

from the brew

2. The piercing unit is not

stop the brew cycle. Slowly open the

mechanism.

fitted properly.

brew mechanism, remove the

 

 

T-DISC, and clean the inside of the

 

 

brew mechanism. Remove and

 

 

refit the piercing unit.

 

 

 

 

The machine is leaking

1. Drip tray is full of water.

1. Empty the removable drip tray.

from the bottom.

2. Backsplash is not properly

2. Remove and refit the backsplash,

 

fitted.

cup stand, and drip tray back

 

 

on the machine.

 

3. Water expansion outlet is

3. Clean the water expansion outlet

 

not properly descaled.

using a clean cloth moistened with

 

 

white vinegar.

 

 

 

 

My drinks are brewing

The machine may require

Descale the machine following the

smaller than usual.

descaling.

“Descaling” procedure.

 

 

 

 

I have lost my

A cleaning disc is needed to

Contact Tassimo Customer Service

cleaning disc.

rinse and descale the machine.

1-877-TDISCS1 (1-877-834-7271).

 

 

 

 

My machine is not

The electrical supply may not be

Check that the machine is properly

operating; there are

connected properly.

plugged into the electrical supply.

no lights illuminated.

 

Check the on/off switch at the

 

 

back of the machine.

Subject to change without notice.

12 Troubleshooting

Troubleshooting 13

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Braun Hot Beverage Machine manual Troubleshooting
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