For USA Only
Service and Warranty
How to obtain service in the USA.
If you have questions regarding your Tassimo machine and/or questions related to where to buy
The Customer Service Representative can also assist you should your machine require service and/or replacement parts. The Customer Service Representative will refer you to the authorized Braun Service Center closest to you.
To obtain service once you receive the authorized Braun Service Center Information:
A.Take the product into the authorized Braun Service Center, OR
B.Ship the product to the authorized Braun Service Center. Package the product well. Ship the packaged machine prepaid and insured (recommended).
Please include a note with your complete name, address, telephone number and a description of the issue with your machine.
In both cases, please provide a copy of your proof of purchase to verify warranty coverage, if applicable.
Limited 2-Year Warranty
Braun warrants this Braun appliance to be free of defects in material and workmanship for a period of two years from the date of original purchase at retail.
If the appliance exhibits such a defect, Braun will, at its option, repair or replace it without cost for parts and labor. The product must be carried in to or shipped, prepaid and insured (recommended), to an authorized Braun Service Center. Proof of date of original purchase is required.
The cost to ship the product to an authorized Service Center is the responsibility of the consumer; the cost to return the product to the consumer is the responsibility of Braun.
This warranty does not cover finishes, normal wear, nor does it cover damage resulting from accident, misuse, dirt, water, tampering, unreasonable use, service performed or attempted by unauthorized service centers, failure to provide reasonable and necessary maintenance, including recharging, or units that have been modified or used for commercial purposes.
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO TWO YEARS FROM DATE OF ORIGINAL PURCHASE. IN NO EVENT WILL BRAUN BE RESPONSIBLE FOR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may have other legal rights which vary from state to state.
For Canada Only
Service and Warranty
How to obtain service in Canada.
If you have questions regarding your Tassimo machine and/or questions related to where to buy
The Customer Service Representative can also assist you should your machine require service and/or replacement parts. The Customer Service Representative will refer you to the authorized Braun Service Center closest to you.
To obtain service once you receive the authorized Braun Service Center information:
A.Take the product into the authorized Braun Service Center, OR
B.Ship the product to the authorized Braun Service Center. Package the product well. Ship the packaged machine prepaid and insured (recommended).
Please include a note with your complete name, address, telephone number and a description of the issue with your machine.
In both cases, please provide a copy of your proof of purchase to verify warranty coverage, if applicable.
Limited
In the event a Braun appliance fails to function within the specified warranty period because of defects in material or workmanship, and the consumer returns the unit to an authorized service center, Braun Canada will, at its option either repair or replace the unit without additional charge to the consumer. This warranty does not cover any product which has been damaged by dropping, tampering, servicing performed or attempted by unauthorized service agencies, misuse or abuse. This warranty excludes units which have been modified or used for commercial purposes.
To the extent allowed by law, Braun Canada shall not be responsible for loss of the product, loss of time, inconvenience, commercial loss, special or consequential damages.
The provisions of this warranty are in addition to and not a modification of or subtraction from the statutory warranties and other rights and remedies contained in applicable provincial legislation.
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