24
TROUBLESHOOTING GUIDE
STOVE SHUTS OFF AND THE # 3 LIGHT FLASHES
Possible Causes: | Possible Remedies: (Unplug stove first when possible) | |
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1. | The hopper is out of pellets. | Refill the hopper. |
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2. | The air damper is too far open for a low feed setting. | If burning on the low setting, you may need to close the damper all |
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| the way (push the knob in so it touches the side of the stove). |
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3. | The burnpot is not pushed completely to the rear of the firebox. | Make sure that the air intake collar on the burnpot is touching the |
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| rear wall of the firebox. |
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4. | The burnpot holes are blocked. | Remove the burnpot and thoroughly clean it. |
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5. | The air inlet, the interior chambers, or exhaust system has a | Follow all cleaning procedures in the maintenance section of the |
| partial blockage. | owner’s manual. |
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6. | The auger shaft is jammed. | Start by emptying the hopper. Then remove the auger motor by |
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| removing the auger pin. Remove the auger shaft inspection plate in |
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| the hopper so that you can see the auger shaft. Gently lift the auger |
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| shaft straight up so that the end of the auger shaft comes up out of |
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| the bottom auger bushing. Next, remove the two nuts that hold the |
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| top auger biscuit in. Then rotate the bottom end of the auger shaft |
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| up towards you until you can lift the shaft out of the stove. After you |
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| have removed the shaft, inspect it for bent flights, burrs, or broken |
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| welds. Remove any foreign material that might have caused the |
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| jam. Also, check the auger tube for signs of damage such as burrs, |
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| rough spots, or grooves cut into the metal that could have caused a |
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| jam. |
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7. | The auger motor has failed. | Remove the auger motor from the auger shaft and try to run the unit. |
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| If the motor will turn the shaft is jammed on something. If the motor |
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| will not turn, the motor is bad. |
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8. | The Proof of Fire (POF) thermodisk has malfunctioned. | Temporarily bypass the POF thermodisk by disconnecting the two |
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| brown wires and connecting them with a short piece of wire. Then |
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| plug the stove back in. If the stove comes on and works, you need |
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| to replace the POF thermodisk. This is for testing only. DO NOT |
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| LEAVE THE THERMODISC BYPASSED. Your blowers will never |
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| shut off and if the fire went out the auger will continue to feed pellets |
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| until the hopper is empty if you leave the POF thermodisk bypassed. |
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9. | The high limit thermodisk has tripped or is defective. | Wait for the stove to cool for about 30 - 45 minutes. It should now |
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| function normally. If not use the owner’s manual to locate the high |
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| limit thermodisk. To test if the thermodisk is bad, you can bypass it |
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| as described previously for the POF thermodisk. |
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10. | The fuse on the control board has blown. | Remove the control board. On the back there is one fuse. If it |
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| appears to be bad, replace it with a 5 Amp 250 Volt fuse. Plug the |
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| stove back in and try to run the unit. |
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11. The control board is not sending power to the POF thermodisk | There should be a | |
| or other auger system components. | thermodisk after the stove has been on for 10 minutes. |
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