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TROUBLESHOOTING GUIDE
• GLASS “SOOT’S” UP AT A VERY FAST RATE
• FLAME IS LAZY, DARK, AND HAS BLACK TIPS
• AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS
Possible Causes: | Possible Remedies: | |
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1. | Stove or vent pipe is dirty, which restricts airflow through the | Follow all cleaning procedure in the maintenance section of the |
| burnpot. | owner’s manual. |
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2. | Vent pipe installed improperly. | Check to make sure the vent pipe has been installed according to |
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| the criteria in the owner’s manual. |
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3. | Air damper is set too far in (closed) for a higher setting. | Pull the damper knob farther out away from the side of the stove and |
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| try to burn the unit again. |
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4. | Burnpot holes are blocked. | Remove the burnpot and thoroughly clean it. |
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5. | Air damper is broken. | Visually inspect the damper assembly. Make sure the damper plate |
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| is attached to the damper rod. When the damper rod is moved the |
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| plate should move with it. |
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6. | Blockage in air intake pipe. | Visually inspect the air intake pipe that leads into the burnpot for |
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| foreign material. |
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7. | Circuit board malfunction. | Time the fuel feed light at each setting (after the stove has |
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| completed the startup cycle). Make sure the times match the auger |
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| timing chart. If the auger motor runs constantly, the board is bad. |
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8. | Combustion blower is not spinning fast enough. | Test the RPM on the blower after the blades have been cleaned. |
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| The RPM should be approximately 3000 RPM. |
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9. | Bad Pellets | The brand of pellets or the batch of pellets that are being used may |
| (Applies to GLASS “SOOT’S” UP AT A VERY FAST RATE Only) | be of poor quality. If possible, try a different brand of pellets. You |
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| might also want to try a brand that is made from a different type of |
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| wood (softwood vs. hardwood). Different woods have different |
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| characteristics when being burned. |
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10. | The trim setting on the low feed rate is to low | Use the “Reset Trim” button to increase the low feed rate setting. If |
| (Applies to GLASS “SOOT’S” UP AT A VERY FAST RATE Only) | the 1 & 4 are on, the stove is currently on the lowest setting. If only |
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| the 1 light is on, the stove is in the default (medium) setting. If the 1 |
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| & 5 lights are on, the stove is in the high trim setting for the low feed |
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| rate. If the stove is being burned on one of the two lower settings, |
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| advance to the next trim setting and try burning the stove. |
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