NETGEAR WGT624 Chapter 6 Troubleshooting

6-1

v1.2, July 2007

Chapter 6Troubleshooting

This chapter gives information about troubleshooting your WGT624v4 wireless router. After each

problem description, instructions are provided to help you diagnose and solve the problem.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1. When power is first applied, verify that the Power LED is on.

2. After approximately 10 seconds, verify that:

a. The Local port LEDs are lit for any local ports that are connected.

If a port’s LED is lit, a link has been established to the connected device. If a LAN port is

connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10

Mbps, the LED will be amber.

b. The Wireless port LED is lit.

c. The Internet port LED is lit.

If any of these conditions does not occur, see the appropriate following section.

Note: Product updates are available on the NETGEAR website at

http://www.netgear.com/support.

Contents

Main ii v1.2, July 2007 Trademarks Statement of Conditions Maximum Wireless Signal Rate Derived from IEEE Standard 802.11 Specifications Federal Communications Commission (FCC) Compliance Notice: Radio Frequency Notice Europe EU Declaration of Conformity Europe Declaration of Conformity in Languages of the European Community iv Besttigung des Herstellers/Importeurs Certificate of the Manufacturer/Importer Voluntary Control Council for Interference (VCCI) Statement Product and Publication Details Page Contents 108 Mbps Wireless Router WGT624v4 Reference Manual Page Page Page About This Manual Conventions, Formats, and Scope How to Use This Manual How to Print This Manual Page Page Chapter 1 Connecting the Router to the Internet What Is in the Box Wireless Router Bottom Label Status Lights on the Front 108 Mbps Wireless Router WGT624 v4 Reference Manual Connecting the Router to the Internet 1-3 Port Connections on the Back Figure 1-2 Table1-1. Status Lights (continued) Preparing to Set Up Your Wireless Router Two Setup Methods: 1) Smart Wizard Setup 2) Manual Setup Smart Wizard Installation Page Manual Setup Connecting Your Wireless Router Page Page Setting Up Your Router for Internet Access Page Resolving an Internet Connection Problem Changing Your Internet Settings Using the Smart Setup Wizard to Change Your Internet Settings Changing Your Internet Settings Manually Page Basic Settings for Your Internet Connection Page Product Registration, Support, and Documentation Page Chapter 2 Wireless Settings and Security Optimizing Your Wireless Connections Setting Up Your Wireless Connections Information to Gather Before Changing the Wireless Settings Viewing or Change Wireless Settings Page Understanding Wireless Security :LUHOHVV 'DWD 6HFXULW\ 2SWLRQV 5DQJH 8S WR )RRW 5DGLXV WGT624 v4 Wireless Security Options WEP Wireless Security Setting Up WEP Page Page WPA-PSK or WPA2-PSK Wireless Security Wireless Adapter Compatibility Setting Up WPA-PSK or WPA2-PSK Restricting Wireless Access by MAC Address Page Advanced Wireless Settings Page Chapter 3 Content Filtering Blocking Access to Internet Sites Keyword Application Examples Blocking Services (Port Filtering) Blocking Access to Internet Services Adding a Service to be Blocked Creating a User-Defined Service Type Scheduling Blocking E-Mail Alerts and Web Access Log Notifications Page Viewing Logs of Web Access or Attempted Web Access Page 4-2 Maintenance This screen shows the following fields: Table4-1. Router Status Fields Viewing a List of Attached Devices Upgrading the Router Firmware Page Configuration File Management Backing Up and Restoring the Configuration Erasing the Configuration Changing the Administrator Password Chapter 5 Advanced Configuration Configuring Port Forwarding to Local Servers Adding a Port-Forwarding Custom Service Editing or Deleting a Port-Forwarding Entry Local Web and FTP Server Example Network Computer Gaming Example Using Port Triggering Port Triggering Menu WAN Se tup Opt ions Page Assigning a Default DMZ Server Setting the MTU Size Using a Dynamic DNS Service Page Using LAN IP Setup Options Page Using the Router as a DHCP Server Using Address Reservation Page How to Configure Static Routes When to Use a Static Route Enabling Remote Management Access Using Universal Plug and Play (UPnP) Page Chapter 6 Troubleshooting Basic Functioning Power LED Not On LEDs Never Turn Off Local or Internet Port LEDs Not On Accessing the Wireless Routers Main Menu Troubleshooting the ISP Connection Troubleshooting a TCP/IP Network Using a Ping Utility Testing the LAN Path to Your Router Testing the Path from Your Computer to a Remote Device Restoring the Default Configuration and Password Problems with Date and Time Page Technical Specifications and Default Configuration A-1 Appendix A Technical Specifications and Default Configuration This appendix provides technical specifications for the WGT624v4 wireless router. Technical Specifications The table below shows the technical specifications for the WGT624v4 108 Mbps Wireless Router. A-2 Technical Specifications and Default Configuration Default Configuration Settings WPA-PSK(TKIP), and WPA2-PSK(AES) TableA-1. Default Configuration Settings Page Page Appendix B Related Documents Page Index-1 Index A B C D N P R S T