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Toshiba manual Chapter Troubleshooting, Satellite/Satellite Pro/L630/L635 Maintenance Manual

Models: L630 L635

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2 Troubleshooting

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Chapter 2

Troubleshooting

Satellite/Satellite Pro/L630/L635 Maintenance Manual

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Toshiba manual Chapter Troubleshooting, Satellite/Satellite Pro/L630/L635 Maintenance Manual

Contents

Maintenance Manual TOSHIBA CORPORATION Satellite/Satellite Pro/L630/L635 Maintenance ManualToshiba Personal Computer Satellite L630/L635 PSK00x/PSK01x PSK04x/PSK05xCopyright DisclaimerTrademarks SAFETY PRECAUTIONS PrefaceThe manual is divided into the following parts Conventions AcronymsKeys Key operationTable of Contents TroubleshootingChapter Hardware OverviewDiagnostic Programs ChapterReplacement Procedures ChapterDMI Write Battery Pack Colors of Screw ShanksPage Removing the Switch board and Button board Appendices Chapter 1 Hardware Overview Maintenance Manual 1 Hardware OverviewSatellite/Satellite Pro/L630/L635 Contents Chapter1 Hardware Overview Maintenance Manual Figure 1-2 Computer Block DiagramFigure 1-3 System Board Configurations System Unit Block Diagram1.1 Features Using the following sizes of memory modules  Wireless LAN BTO  RGB External Monitor Port 1.1 Features Figure 1-1 ID Parts Description PlacementMaintenance Manual 1 Hardware Overview1.1 Features Figure 1-2 Computer Block DiagramMaintenance Manual 1 Hardware Overview1.1 Features Figure 1-3 System Board ConfigurationsMaintenance Manual 1 Hardware OverviewFigure 1-4 is Block Diagram of the System Unit Figure 1-4 System Unit Block DiagramMaintenance Manual 1.2 System Unit Components1.2 System Unit Components 1 Hardware Overview System Controller  Mobile Intel 5 Series Chipset HM55 PCH  Digital microphone interface with internal MIC boost supporting  Atheros AR8152 / AR8151 - 10/100Mbit / 1Gbit 1.3 2.5-inch HDD 1.4 DVD Super Multi +-R Double Layer 1.5 Blu-Ray Writer 1.6 Power Supply 1.7 Batteries 1.5 Blu-Ray Writer1.7.1 Main Battery 1.7.2 Battery Charging Control1.7.3 RTC Battery Chapter Troubleshooting 2 TroubleshootingSatellite/Satellite Pro/L630/L635 Maintenance Manual Contents 2 TroubleshootingChapter 2 Troubleshooting FiguresTables Page 2 Troubleshooting 2.1 Outline2.1 Outline 2.2 Basic Flowchart Star t Connect the AC Adapter Figure 2-1 Basic Flowchart 2/2 Insert Bootable CD into ODD or Bootable USB Memory into USB portIf the diagnostic program cannot detect an error, the error may be intermittent. Run the continuous test program repeatedly to isolate the problem. Check the log utilities function to confirm which diagnostic test detected the error, then perform the appropriate troubleshooting procedures as follows 2.3 Power Supply Procedure 1 Power Icon CheckAC power cord AC adaptor cord Battery packProcedure 2 Connection Check Procedure 3 Replacement CheckProcedure 1 Message Check 2.4 System BoardProcedure 2 Test Program Check Procedure 3 Replacement Check1. System test 2. Memory test 3. Keyboard test 4. Display test Procedure 1 Message Check Procedure 2 Partition Check2.5 HDD Check 5 Use the SYS command in the DOS system to install system files Procedure 3 Format CheckProcedure 4 Test Program Check Code StatusProcedure 5 Connector Check and Replacement Check System boardProcedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check2.6 Keyboard KeyboardProcedure 1 External Monitor Check Procedure 2 Test Program CheckProcedure 3 Connector Check and Replacement Check 2.7 DisplayCheck 3 The FL may be faulty. Replace it with a new one and return to Procedure 3. If there is still an error, perform Check FL inverter boardSystem board LCD/FL cableProcedure 1 ODD Cleaning Check Procedure 2 Test Program CheckProcedure 3 Connector Check and Replacement Check ConnectorCheck 3 The ODD drive may be faulty. Replace the ODD drive with a new one following the steps in Chapter 4. If the ODD drive is still not functioning properly, perform Check Procedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check2.9 LAN Procedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check2.10 Audio Test SpeakerProcedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check2.11 Cooling Module Cooling moduleChapter 3 Diagnostic Programs Contents 3 Diagnostic Programsii Satellite/Satellite Pro L630/L635 Maintenance Manual ChapterSatellite/Satellite Pro L630/L635 Maintenance Manual Error Codes and descriptionPeripheral Quick Test Item ListPage 3.1 General  A Service Diagnostic BOOT CD or USB Flash Memory 3.2 Quick Start 3.2.1 Quick Test3.2.2 Customization Test The test result will be displayed in the following screen CPU Speed Test Step by Step 3. Test Result 3.2.3 Keyboard Layout test 3.2.4 Audio Play Test 3.2.5 Audio Record TestNOTE 1 This test only for internal microphone 3.2.6 DMI Read 3.2.7 DMI Write3.2.8 System Information On the left column of the above screen, the detected hardware components are listed. The corresponding information of the detected hardware components is displayed on the right of the screen. It displays the current running status information of the check program 3.2.11 The Diagnostics Screen Explanation 3.2.9 View Logs3.2.10 Exit to Free DOS 1. Diagnostics Windows 2. Test Running Status and Report Panel3. USER BREAK  Program Name and Its Version Service Diagnostic Ver1.10 4. Title Bar Pause Enable Display ‘PAUSE’ when “Pause Enable” is enabled 3.3 Options 3.3.1 OverviewOptions Menu Notes 3.3.2 Batch Parameters Configuration  Wait On Error  Break On Error Pause Enable  Monitor Battery Life Monitor CPU Thermal Monitor the CPU temperature ∙ Test Mode 3.3.3 Item’s Parameters Configuration LOOPBOUND  TIMEBOUND∙ Interactive ∙ Parameters3.3.4 Load Batch Parameters 3.3.6 LOG Parameters Setting 3.3.5 Save Batch Parameters∙ Report Destination ∙ Log Options  Log Errors  Log Errors Only Log Errors Only with Time  Log Test ActivitiesThe default viewing program of Service Diagnostics is LogView.exe Service Diagnostic Log viewerSatellite/Satellite Pro L630/L635 Maintenance Manual 3.3.8 Display LOG File∙ ↑, ↓ ∙ Page Up, Page Down∙ Esc ∙ F13.3.10 LOG File Sample DIAG REPORT3.4 Subtests TestSubtest Test items3 Diagnostic Programs 3.4 SubtestsBus Noise 3 Diagnostic Programs 28 Satellite/Satellite Pro L630/L635 Maintenance Manual3.4 Subtests 3.5 System Test Subtest 01 CPU NPU Basic Functions Test Subtest 02 Boards Subtest 03 FAN Speed Test 3 Diagnostic Programs Satellite/Satellite Pro L630/L635 Maintenance Manual3.5 System Test Subtest 01 BIOS ROM 3.6 Memory TestSubtest 02 Patterns Subtest 03 Extended Pattern 36 Satellite/Satellite Pro L630/L635 Maintenance Manual Subtest 04 Walking 1’s Test Subtest 05 Walking 0’s TestSubtest 06 Memory Address Subtest 07 Refresh TestSubtest 10 Data Bus Test Subtest 11 Bus Noise TestSubtest 12 Memory Speed Test Password：hard disk 3.7 StorageSubtest 01 HDD Percent-Specify the coverage rate in percentage of the total disk 3 Diagnostic Programs 3.7 StorageSubtest 02 ODD 3.8 Video Subtest1. Text in normal attribute 2. Text in blinking normal attribute 4. Text Color Subtest 02 640 * 480 VGA Mode 46 Satellite/Satellite Pro L630/L635 Maintenance ManualSubtest 03 VESA Video Modes Subtest 04 VESA Video Memory48 Satellite/Satellite Pro L630/L635 Maintenance Manual Subtest 05 AGP TestSubtest 06 LCD Panel Test Subtest Subtest 08 Color Purity TestSubtest 09 Direct Color Test Register Test50 Satellite/Satellite Pro L630/L635 Maintenance Manual Subtest 10 DAC/Palette Address3.9 Communication COMM Subtest 01 LAN Card3.10 Peripheral Satellite/Satellite Pro L630/L635 Maintenance Manual 1. Led TestNOTE 1 This Test can not support 3 in 1 LED Test Check whether the white led works normally54 Satellite/Satellite Pro L630/L635 Maintenance Manual Check whether the orange led works normallyCheck whether the HDD led works normally 3 Diagnostic Programs Satellite/Satellite Pro L630/L635 Maintenance Manual3.10 Peripheral 3.11 Error Codes and description ErrorCommon Error Description03xx BoardThe PC speakers sound source 58 Satellite/Satellite Pro L630/L635 Maintenance Manual 34xx04xx Video31xx Audio08xx LAN Card05xx Mouse20xx IDE-HDD3.12 Quick Test Item List3 Diagnostic Programs 3.12 Quick Test Item ListDevice Test ItemsChapter Replacement Procedures 4 Replacement Procedures Satellite/Satellite Pro/L630/L635 Maintenance Manual4-ii Contents ChapterError! Bookmark not defined Error! Bookmark not defined Figures 4 Replacement Procedures Satellite/Satellite Pro/L630/L635 Maintenance Manual4-vii 4.1 General Safety Precautions 4.1 General Before You Begin Disassembly Procedures Assembly Procedures4 Replacement Procedures 4.1 GeneralTools and Equipment Screw Tightening TorqueSymbols of Screws on the Computer Body Symbol examplesColors of Screw Shanks 4.2 Battery Pack/Bridge Media 4.2.1 Battery PackRemoving the Battery Pack Installing the Battery Pack Installing the Bridge Media 4.2.2 Bridge MediaRemoving the Bridge Media 4.3 Memory Module Removing the Memory ModuleInstalling the Memory Module 4.4 HDD Removing the HDDFigure 4-5 Removing the HDD chassis M3. 0x3. 5 black flat head screw HDD chassis HDDInstalling the HDD 4.5 ODD Bay Module Removing the ODD Bay ModuleM2.0x5 white flat head screw ODD bay module Installing the ODD Bay Module Satellite/Satellite Pro/L630/L635 Maintenance Manual1. Place the ODD bay module in the correct position and slide it in 2. Push it in until it clicks into placeDisassembling the ODD Bezel ODD drive ODD bezelFigure 4-7 Removing the ODD Bezel Assembling the ODD BezelDisassembling the ODD Drive Figure 4-8 Removing the bracket from the ODD driveAssembling the ODD Drive 4.6 Keyboard Removing KeyboardInstalling the Keyboard 4.7 Wireless LAN Card Removing the Wireless LAN CardWireless Lan card CN1300 M2x2 black flat head screw Antenna white cableInstalling the Wireless LAN Card 4.8 Top Cover Removing the Top CoverM2.5x6 black flat head screw M2.5x6 black flat head screw M2x2 black flat head screw M2x2 black flat head screwInstalling the Top Cover Figure 4-12 Removing the top cover4.9 Display Assembly Removing the Display AssemblyInstalling the Display Assembly Satellite/Satellite Pro/L630/L635 Maintenance Manual 4.10 System BoardSystem board M2.5x5 black flat head screwInstalling the System Board Satellite/Satellite Pro/L630/L635 Maintenance Manual1. Seat the system board in the correct position 2. Secure the system board with one M2.5x5 black flat-head screw4.11 Thermal module Remove the thermal module for VGA ModelInstalling the thermal module for VGA Model Removing the thermal Module Figure 4-17 Removing the thermal moduleFigure 4-18 Applying silicon grease Installing the thermal Module 4.12 CPU Removing the CPUInstalling the CPU Satellite/Satellite Pro/L630/L635 Maintenance Manual Figure 4-22 Securing the CPU4--36 4.13 Display Mask Removing the Display MaskInstalling the Display Mask 1. Install the display mask and lock the latchesSatellite/Satellite Pro/L630/L635 Maintenance Manual 4--384.14 LED Module Removing the LED moduleSatellite/Satellite Pro/L630/L635 Maintenance Manual M2x2.5 black flat head screw Right LED bracketM2.6x6 black flat head screw Left LED bracket M2x2.5 black flat head screwInstalling the LED Module Installing the CCD Board and MIC 4.15 CCD Board and MICRemoving the CCD Board and MIC 4.16 Power Button Board Removing the Power Button BoardM2x2.5 black flat head Power board Satellite/Satellite Pro/L630/L635 Maintenance ManualInstall the Power Button Board 4.17 Speakers Removing the SpeakersInstalling the Speakers 4.18 Switch board and Button board Removing the Switch board and Button boardInstalling the Switch board and Button board 4.19 DC IN cable, Card reader board and Bluetooth Card 4. Seat the DC IN cable in the correct position Appendices Appendix Contents Satellite/Satellite Pro/L630/L635 Maintenance ManualPrecautions for handling the LCD module Appendix A Handling the LCD Module3. If the panel’s surface gets dirty, wipe it with cotton or a soft cloth. If it is still dirty, try breathing on the surface to create a light condensate and wipe it again 5. Glass is used in the panel, so be careful not to drop it or let it strike a hard object, which could cause breakage or cracks 7. Do not expose the module to direct sunlight or strong ultraviolet rays for long periods 9. Do not disassemble the LCD module. Disassembly can cause malfunctions Satellite/Satellite Pro/L630/L635 Maintenance Manual Appendix B Board LayoutSystem Board Front View Figure B-1 Board Layout FrontSatellite/Satellite Pro/L630/L635 Maintenance Manual System Board Back ViewFigure B-2 Board Layout Back Satellite/Satellite Pro/L630/L635 Maintenance Manual Appendix C Keyboard Scan/Character CodesCode set Code setSatellite/Satellite Pro/L630/L635 Maintenance Manual Code setCode set KeytopSatellite/Satellite Pro/L630/L635 Maintenance Manual Code setCode set Keytop1. * Scan codes differ by mode Table C-2 Scan Codes with left Shift key Satellite/Satellite Pro/L630/L635 Maintenance Manual Code setCode set KeytopSatellite/Satellite Pro/L630/L635 Maintenance Manual KeytopCode set Code setSatellite/Satellite Pro/L630/L635 Maintenance Manual ShiftCode set Code setSatellite/Satellite Pro/L630/L635 Maintenance Manual Appendix EKey Layout D.1 United States US KeyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.3 Thai TH KeyboardD.4 Russian RU Keyboard Figure D-3 TH keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.5 Hebrew HE KeyboardD.6 Korean KR Keyboard Figure D-5 HE keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.7 UK-English UK KeyboardD.8 DU, UE, US International USE Keyboard Figure D-7 UK keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.9 Danish DK KeyboardD.10 Swiss/Switzerland SL Keyboard Figure D-9 DK keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.11 Arabic AR KeyboardD.12 Czech CZ Keyboard Figure D-11 AR keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.13 Portuguese PT KeyboardD.14 Slovakian SK Keyboard Figure D-13 PT keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.15 Italian IT KeyboardD.16 French FR Keyboard Figure D-15 IT keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.17 German GR KeyboardD.18 Greek GK Keyboard Figure D-17 GR keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.19 Hungary HU KeyboardD.20 Spanish SP Keyboard Figure D-19 HU keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.21 Turkey TR KeyboardD.22 Turkish F TF Keyboard Figure D-21 TR keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.23 Swedish SW KeyboardD.24 Belgian BE Keyboard Figure D-23 SW keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.25 Yugoslavia YU KeyboardD.26 Norwegian NO Keyboard Figure D-25 YU keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.27 Scandinavian N5 KeyboardD.28 Canadian Bilingual CB Keyboard Figure D-27 N5 keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.29 Romania RO KeyboardD.30 Bulgaria BU Keyboard Figure D-29 RO keyboardSatellite/Satellite Pro/L630/L635 Maintenance Manual D.31 Japan JP KeyboardFigure D-31 JP keyboard D-16