Chapter Troubleshooting | Toshiba L635, L630 instruction

2 Troubleshooting

2 Troubleshooting

Chapter 2

Troubleshooting

Satellite/Satellite Pro/L630/L635 Maintenance Manual

2-i

Image 36

Toshiba manual Chapter Troubleshooting, Satellite/Satellite Pro/L630/L635 Maintenance Manual

Contents

Maintenance Manual TOSHIBA CORPORATION Satellite/Satellite Pro/L630/L635 Maintenance ManualToshiba Personal Computer Satellite L630/L635 PSK00x/PSK01x PSK04x/PSK05x Copyright DisclaimerTrademarks SAFETY PRECAUTIONS Preface The manual is divided into the following parts Conventions AcronymsKeys Key operation Table of Contents TroubleshootingChapter Hardware Overview Diagnostic Programs Replacement Procedures DMI Write Battery Pack Colors of Screw ShanksPage Removing the Switch board and Button board Appendices Chapter 1 Hardware Overview Maintenance Manual 1 Hardware OverviewSatellite/Satellite Pro/L630/L635 Contents Chapter Figure 1-2 Computer Block Diagram Figure 1-3 System Board ConfigurationsSystem Unit Block Diagram Figures 1.1 Features Using the following sizes of memory modules  Wireless LAN BTO  RGB External Monitor Port 1.1 Features Figure 1-2 Computer Block Diagram Figure 1-3 System Board Configurations Figure 1-4 is Block Diagram of the System Unit Figure 1-4 System Unit Block Diagram1.2 System Unit Components 1.2 System Unit Components  System Controller  Mobile Intel 5 Series Chipset HM55 PCH  Digital microphone interface with internal MIC boost supporting  Atheros AR8152 / AR8151 - 10/100Mbit / 1Gbit 1.3 2.5-inch HDD 1.4 DVD Super Multi +-R Double Layer 1.5 Blu-Ray Writer 1.6 Power Supply 1.7 Batteries 1.5 Blu-Ray Writer 1.7.1 Main Battery 1.7.2 Battery Charging Control 1.7.3 RTC Battery Chapter Troubleshooting 2 TroubleshootingSatellite/Satellite Pro/L630/L635 Maintenance Manual Contents Chapter 2 Troubleshooting FiguresTables Page 2.1 Outline 2.1 Outline 2.2 Basic Flowchart Star t Connect the AC Adapter Figure 2-1 Basic Flowchart 2/2 Insert Bootable CD into ODD or Bootable USB Memory into USB port If the diagnostic program cannot detect an error, the error may be intermittent. Run the continuous test program repeatedly to isolate the problem. Check the log utilities function to confirm which diagnostic test detected the error, then perform the appropriate troubleshooting procedures as follows 2.3 Power Supply Procedure 1 Power Icon Check AC power cord AC adaptor cord Battery packProcedure 2 Connection Check Procedure 3 Replacement Check Procedure 1 Message Check 2.4 System Board Procedure 2 Test Program Check 1. System test 2. Memory test 3. Keyboard test 4. Display test Procedure 2 Partition Check 2.5 HDD Check 5 Use the SYS command in the DOS system to install system files Procedure 3 Format CheckProcedure 4 Test Program Check Code Status Procedure 5 Connector Check and Replacement Check System board Procedure 1 Test Program Check Procedure 2 Connector Check and Replacement Check2.6 Keyboard Keyboard Procedure 1 External Monitor Check Procedure 3 Connector Check and Replacement Check2.7 Display FL inverter board HV cable Check 3 The FL may be faulty. Replace it with a new one and return to Procedure 3. If there is still an error, perform Check FL inverter boardLCD/FL cable Procedure 1 ODD Cleaning Check Connector2.8 ODD Optical Disk Drive System board Check 3 The ODD drive may be faulty. Replace the ODD drive with a new one following the steps in Chapter 4. If the ODD drive is still not functioning properly, perform Check 2.9 LAN 2.10 Audio Test Speaker 2.11 Cooling Module Cooling module Chapter 3 Diagnostic Programs 3 Diagnostic Programs ii Satellite/Satellite Pro L630/L635 Maintenance Manual Satellite/Satellite Pro L630/L635 Maintenance Manual Error Codes and descriptionPeripheral Quick Test Item ListPage 3.1 General  A Service Diagnostic BOOT CD or USB Flash Memory 3.2 Quick Start 3.2.1 Quick Test3.2.2 Customization Test The test result will be displayed in the following screen CPU Speed Test Step by Step 3. Test Result 3.2.3 Keyboard Layout test 3.2.4 Audio Play Test 3.2.5 Audio Record TestNOTE 1 This test only for internal microphone 3.2.6 DMI Read 3.2.7 DMI Write 3.2.8 System Information On the left column of the above screen, the detected hardware components are listed. The corresponding information of the detected hardware components is displayed on the right of the screen. It displays the current running status information of the check program 3.2.11 The Diagnostics Screen Explanation 3.2.9 View Logs3.2.10 Exit to Free DOS 1. Diagnostics Windows 2. Test Running Status and Report Panel3. USER BREAK  Program Name and Its Version Service Diagnostic Ver1.10 4. Title Bar  Pause Enable Display ‘PAUSE’ when “Pause Enable” is enabled 3.3 Options 3.3.1 OverviewOptions Menu Notes 3.3.2 Batch Parameters Configuration  Wait On Error  Break On Error Pause Enable  Monitor Battery Life 3.3.3 Item’s Parameters Configuration  Monitor CPU Thermal Monitor the CPU temperature ∙ Test Mode LOOPBOUND  TIMEBOUND ∙ Interactive ∙ Parameters3.3.4 Load Batch Parameters 3.3.6 LOG Parameters Setting 3.3.5 Save Batch Parameters∙ Report Destination ∙ Log Options  Log Errors  Log Errors Only Log Errors Only with Time  Log Test Activities The default viewing program of Service Diagnostics is LogView.exe Service Diagnostic Log viewer3.3.8 Display LOG File 3.3.9 LOG Viewer ∙ ↑, ↓ ∙ Page Up, Page Down∙ Esc ∙ F1 3.3.10 LOG File Sample DIAG REPORT 3.4 Subtests TestSubtest Test items Bus Noise 28 Satellite/Satellite Pro L630/L635 Maintenance Manual 3.5 System Test Subtest 01 CPU  NPU Basic Functions Test Subtest 02 Boards Subtest 03 FAN Speed Test 3 Diagnostic Programs Subtest 01 BIOS ROM 3.6 Memory TestSubtest 02 Patterns Subtest 03 Extended Pattern 36 Satellite/Satellite Pro L630/L635 Maintenance Manual Subtest 04 Walking 1’s Test Subtest 05 Walking 0’s TestSubtest 06 Memory Address Subtest 07 Refresh Test Subtest 10 Data Bus Test Subtest 11 Bus Noise TestSubtest 12 Memory Speed Test Password：hard disk 3.7 StorageSubtest 01 HDD Percent-Specify the coverage rate in percentage of the total disk 3 Diagnostic Programs Subtest 02 ODD 3.8 Video Subtest 1. Text in normal attribute 2. Text in blinking normal attribute 4. Text Color 46 Satellite/Satellite Pro L630/L635 Maintenance Manual Subtest 02 640 * 480 VGA Mode Subtest 03 VESA Video Modes Subtest 04 VESA Video Memory 48 Satellite/Satellite Pro L630/L635 Maintenance Manual Subtest 05 AGP TestSubtest 06 LCD Panel Test Subtest 08 Color Purity Test Subtest 09 Direct Color TestRegister Test 50 Satellite/Satellite Pro L630/L635 Maintenance Manual Subtest 10 DAC/Palette Address 3.9 Communication COMM Subtest 01 LAN Card 3.10 Peripheral 1. Led Test NOTE 1 This Test can not support 3 in 1 LED TestCheck whether the white led works normally 54 Satellite/Satellite Pro L630/L635 Maintenance Manual Check whether the orange led works normallyCheck whether the HDD led works normally 3 Diagnostic Programs 3.11 Error Codes and description ErrorCommon Error Description 03xx BoardThe PC speakers sound source 58 Satellite/Satellite Pro L630/L635 Maintenance Manual 34xx04xx Video 31xx Audio08xx LAN Card 05xx Mouse20xx IDE-HDD 3.12 Quick Test Item List3 Diagnostic Programs 3.12 Quick Test Item ListDevice Test Items Chapter Replacement Procedures 4 Replacement Procedures 4-ii Contents Chapter Error! Bookmark not defined Error! Bookmark not defined Figures 4-vii 4.1 General Safety Precautions 4.1 General Before You Begin Disassembly Procedures Assembly Procedures Tools and Equipment Screw Tightening Torque Symbols of Screws on the Computer Body Symbol examplesColors of Screw Shanks 4.2 Battery Pack/Bridge Media 4.2.1 Battery PackRemoving the Battery Pack Installing the Battery Pack Installing the Bridge Media 4.2.2 Bridge MediaRemoving the Bridge Media 4.3 Memory Module Removing the Memory Module Installing the Memory Module 4.4 HDD Removing the HDD Figure 4-5 Removing the HDD chassis M3. 0x3. 5 black flat head screw HDD chassis HDD Installing the HDD 4.5 ODD Bay Module Removing the ODD Bay ModuleM2.0x5 white flat head screw ODD bay module Installing the ODD Bay Module 1. Place the ODD bay module in the correct position and slide it in2. Push it in until it clicks into place 3. Secure the ODD bay module with one M2x5 white flat head screw Disassembling the ODD Bezel ODD drive ODD bezelFigure 4-7 Removing the ODD Bezel Assembling the ODD Bezel Disassembling the ODD Drive Figure 4-8 Removing the bracket from the ODD driveAssembling the ODD Drive 4.6 Keyboard Removing Keyboard Installing the Keyboard 4.7 Wireless LAN Card Removing the Wireless LAN CardWireless Lan card CN1300 M2x2 black flat head screw Antenna white cable Installing the Wireless LAN Card 4.8 Top Cover Removing the Top CoverM2.5x6 black flat head screw M2.5x6 black flat head screw M2x2 black flat head screw M2x2 black flat head screw Installing the Top Cover Figure 4-12 Removing the top cover 4.9 Display Assembly Removing the Display Assembly Installing the Display Assembly 4.10 System Board System boardM2.5x5 black flat head screw 4--28 Installing the System Board 1. Seat the system board in the correct position2. Secure the system board with one M2.5x5 black flat-head screw 4--29 4.11 Thermal module Remove the thermal module for VGA Model Installing the thermal module for VGA Model Removing the thermal Module Figure 4-17 Removing the thermal moduleFigure 4-18 Applying silicon grease Installing the thermal Module 4.12 CPU Removing the CPU Installing the CPU Figure 4-22 Securing the CPU 4--36 4.13 Display Mask Removing the Display Mask Installing the Display Mask 1. Install the display mask and lock the latchesSatellite/Satellite Pro/L630/L635 Maintenance Manual 4--38 4.14 LED Module Removing the LED module M2x2.5 black flat head screw Right LED bracket M2.6x6 black flat head screw Left LED bracketM2x2.5 black flat head screw LED cable LED module Installing the LED Module Installing the CCD Board and MIC 4.15 CCD Board and MICRemoving the CCD Board and MIC 4.16 Power Button Board Removing the Power Button BoardM2x2.5 black flat head Power board 4-43 Install the Power Button Board 4.17 Speakers Removing the Speakers Installing the Speakers 4.18 Switch board and Button board Removing the Switch board and Button board Installing the Switch board and Button board 4.19 DC IN cable, Card reader board and Bluetooth Card 4. Seat the DC IN cable in the correct position Appendices Appendix Contents Satellite/Satellite Pro/L630/L635 Maintenance Manual Precautions for handling the LCD module Appendix A Handling the LCD Module 3. If the panel’s surface gets dirty, wipe it with cotton or a soft cloth. If it is still dirty, try breathing on the surface to create a light condensate and wipe it again 5. Glass is used in the panel, so be careful not to drop it or let it strike a hard object, which could cause breakage or cracks 7. Do not expose the module to direct sunlight or strong ultraviolet rays for long periods 9. Do not disassemble the LCD module. Disassembly can cause malfunctions Satellite/Satellite Pro/L630/L635 Maintenance Manual Appendix B Board LayoutSystem Board Front View Figure B-1 Board Layout Front System Board Back View Figure B-2 Board Layout Back Appendix C Keyboard Scan/Character Codes Code setKeytop Make Satellite/Satellite Pro/L630/L635 Maintenance Manual Code setCode set Keytop Satellite/Satellite Pro/L630/L635 Maintenance Manual 1. * Scan codes differ by mode Table C-2 Scan Codes with left Shift key Satellite/Satellite Pro/L630/L635 Maintenance Manual Code setCode set Keytop Satellite/Satellite Pro/L630/L635 Maintenance Manual Shift Appendix E Key LayoutD.1 United States US Keyboard D.2 Taiwan TW Keyboard D.3 Thai TH Keyboard D.4 Russian RU KeyboardFigure D-3 TH keyboard Figure D-4 RU keyboard D.5 Hebrew HE Keyboard D.6 Korean KR KeyboardFigure D-5 HE keyboard Figure D-6 KR keyboard D.7 UK-English UK Keyboard D.8 DU, UE, US International USE KeyboardFigure D-7 UK keyboard Figure D-8 USE keyboard D.9 Danish DK Keyboard D.10 Swiss/Switzerland SL KeyboardFigure D-9 DK keyboard Figure D-10 SL keyboard D.11 Arabic AR Keyboard D.12 Czech CZ KeyboardFigure D-11 AR keyboard Figure D-12 CZ keyboard D.13 Portuguese PT Keyboard D.14 Slovakian SK KeyboardFigure D-13 PT keyboard Figure D-14 SK keyboard D.15 Italian IT Keyboard D.16 French FR KeyboardFigure D-15 IT keyboard Figure D-16 FR keyboard D.17 German GR Keyboard D.18 Greek GK KeyboardFigure D-17 GR keyboard Figure D-18 GK keyboard D.19 Hungary HU Keyboard D.20 Spanish SP KeyboardFigure D-19 HU keyboard Figure D-20 SP keyboard D.21 Turkey TR Keyboard D.22 Turkish F TF KeyboardFigure D-21 TR keyboard Figure D-22 TF keyboard D.23 Swedish SW Keyboard D.24 Belgian BE KeyboardFigure D-23 SW keyboard Figure D-24 BE keyboard D.25 Yugoslavia YU Keyboard D.26 Norwegian NO KeyboardFigure D-25 YU keyboard Figure D-26 NO keyboard D.27 Scandinavian N5 Keyboard D.28 Canadian Bilingual CB KeyboardFigure D-27 N5 keyboard Figure D-28 CB keyboard D.29 Romania RO Keyboard D.30 Bulgaria BU KeyboardFigure D-29 RO keyboard Figure D-30 BU keyboard D.31 Japan JP Keyboard Figure D-31 JP keyboardD-16