Troubleshooting
Problem | Possible Cause | What to Do | |
Espresso runs out | • Coffee grind is too | Use a slightly finer grind. | |
too quickly/No | coarse |
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crema |
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• Not enough coffee in | Increase dose of coffee. | ||
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| the filter |
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| • Coffee not tamped firmly | Use a firmer tamp. | |
| enough |
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Coffee runs out | • Portafilter is not inserted | Ensure portafilter is completely | |
around the edge of | into the group head | inserted and rotated until | |
the portafilter | correctly | resistance is felt. | |
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| • There are coffee grounds | Clean excess coffee from the rim | |
| around the filter rim. | of the filter to ensure a proper | |
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| seal in group head. | |
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| • Too much coffee in the | Lower dose of coffee. | |
| filter |
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| • Coffee has been tamped | Use a lighter tamp. | |
| too firmly |
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| • The silicone seal in the | Call Breville Consumer Service | |
| group head (surrounding | on: | |
| the shower screen) needs | ||
| to be replaced to ensure | ||
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| the portafilter is properly | ||
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| secured into the group |
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| head |
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Wet coffee puck | • Due to high water | For a drier coffee puck, we | |
after extraction | pressure in the group | recommend leaving the portafilter | |
| head, the used coffee | in the group head while texturing | |
| puck will be wet after | milk. Once complete, remove the | |
| extraction. This is | portafilter then tap out the used | |
| normal. | coffee puck. | |
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Troubleshooting
Problem | Possible Cause | What to Do | |
Machine is | • Water tank is empty or | Fill water tank. Slide it carefully | |
vibrating / Making |
| not securely in place | back into position, ensuring it |
strange noises |
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| aligns flush with the sides of the |
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| machine. |
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| • The machine will make |
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| a vibrating or thumping |
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| noise while it preheats, |
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| during the |
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| Triple Prime™ (page 15), |
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| while brewing, steaming |
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| & dispensing hot water |
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| and while it auto purges |
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| after steaming (page |
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| 18). During this time |
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| you may also notice |
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| water and steam is |
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| automatically released |
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| into the drip tray. This |
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| is normal. |
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Coffee is too cold | • | Machine not preheated | Ensure the heating light is not |
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| flashing or illuminated before |
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| extracting espresso. |
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| • | Cups not preheated | A warm cup will help maintain |
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| the coffee’s optimal temperature. |
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| hot water (refer to 'Steam & Hot |
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| Water Button', page 18) and place |
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| on the Cup Warming Tray. |
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| • Milk not hot enough | Heat milk until base of the jug | |
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| (if making a cappuccino | becomes hot to touch. |
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| or latte etc) |
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Milk is not foamy | • | Not enough steam | Steam wand may be blocked. |
after frothing |
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| Refer to 'Cleaning the Steam |
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| Wand & Froth Enhancer', page 21. |
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| Use the provided Froth Enhancer. |
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| • Milk is not fresh and cold |
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