About Your Engine Warranty
Briggs & Stratton welcomes warranty repair and apologizes to you for being inconvenienced. Any Authorized Service Dealer may perform warranty repairs. Most warranty repairs are handled routinely, but sometimes requests for warranty service may not be appropriate. For example, warranty would not apply if engine damage occurred because of misuse, lack of routine maintenance, shipping, handling, warehousing or improper installation. Similarly, warranty is void if the serial number of the engine has been removed or the engine has been altered or modified.
If a customer differs with the decision of the Service Dealer, an investigation will be made to determine whether the warranty applies. Ask the Service Dealer to submit all supporting facts to his Distributor or the Factory for review. If the Distributor or the Factory decides that the claim is justified, the customer will be fully reimbursed for those items that are defective. To avoid misunderstanding which might occur between the customer and the Dealer, listed below are some of the causes of engine failure that the warranty does not cover.
Normal wear:
Engines, like all mechanical devices, need periodic parts service and replacement to perform well. Warranty will not cover repair when normal use has exhausted the life of a part or an engine.
Improper maintenance:
The life of an engine depends upon the conditions under which it operates, and the care it receives. Some engines are used in dusty or dirty conditions, which can cause premature wear. Wear caused by dirt, dust, or other abrasive material that has entered the engine because of improper maintenance, is not covered by warranty.
This warranty covers engine related defective material and/or workmanship only, and not replacement or refund of the equipment to which the engine may be mounted. Nor does the warranty extend to repairs required because of:
1.PROBLEMS CAUSED BY PARTS THAT ARE NOT ORIGINAL BRIGGS & STRATTON PARTS.
2.Equipment controls or installations that prevent starting, cause unsatisfactory engine performance, or shorten engine life. (Contact equipment manufacturer.)
3.Leaking carburetors, clogged fuel pipes, sticking valves, or other damage, caused by using contaminated or stale fuel.
4.Parts which are scored or broken because an engine was operated with insufficient or contaminated lubricating oil, or an incorrect grade of lubricating oil (Check and refill
when necessary, and change at recommended intervals.) OIL GARD→ may not shut down running engine. Engine damage may occur if oil level is not properly maintained.
5.Repair or adjustment of associated parts or assemblies such as clutches, transmissions, remote controls, etc., which are not manufactured by Briggs & Stratton.
6.Damage or wear to parts caused by dirt, which entered the engine because of improper air cleaner maintenance,
7.Parts damaged by
8.Engine or equipment parts broken by excessive vibration caused by a loose engine mounting, loose cutter blades, unbalanced blades or loose or unbalanced impellers, improper attachment of equipment to engine crankshaft,
9.A bent or broken crankshaft, caused by striking a solid object with the cutter blade of a rotary lawn mower, or excessive
10.Routine
11.Engine or engine component failure, i.e., combustion chamber, valves, valve seats, valve guides, or burned starter motor windings, caused by the use of alternate fuels such as, liquified petroleum, natural gas, altered
gasolines, etc.
Warranty service is available only through authorized service dealers by Briggs & Stratton Corporation. Locate your nearest Authorized Service Dealer in our dealer locator map on www.briggsandstratton.com.
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