Troubleshooting

Examples of poor print quality

Recommendation

 

 

 

Check the paper type and quality. High temperatures and high

 

 

 

humidity will cause paper to curl. (See Acceptable paper and

 

 

 

other print media on page 17.)

 

 

 

 

 

 

If you do not use the machine often, the paper may have been in

 

 

 

the paper tray too long. Turn over the stack of paper in the paper

 

 

 

tray. Also, fan the paper stack and then rotate the paper 180° in

 

 

 

the paper tray.

 

 

 

Open the back cover (face-up output tray) for the machine to eject

 

 

 

printed pages onto the face-up output tray.

Curled or wavy

Choose Reduce Paper Curl mode in the printer driver when you

 

 

 

 

 

 

do not use our recommended paper. (See Other Print Options (for

 

 

 

Windows®) or Print Settings (For Macintosh) in the Software

 

 

 

User’s Guide.)

Make sure that the paper is loaded properly. (See Loading paper

 

 

 

 

on page 9.)

 

 

 

Check the paper type and quality. (See Acceptable paper and

 

B DEFGH

 

abc

efghijk

other print media on page 17.)

 

A

C D

Turn over the stack of paper in the tray or try rotating the paper

 

b c d e

180° in the input tray.

1

3 4

 

 

Wrinkles or creases

 

B

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