Error Message

Cause

Action

Replace Toner

The machine will stop printing

If you have set the Toner setting to Stop,

 

until you replace the toner

replace the toner cartridge with a new and

 

cartridge.

unused original Brother toner cartridge. This

 

 

will reset the Replace Toner mode. (See

 

 

Replacing the toner cartridge on page 57.)

 

 

If you have set the Toner setting to

 

 

Continue, the machine will continue to

 

 

print data until the LCD shows Toner

 

 

Ended. For how to operate the machine in

 

 

Continue mode, see Toner Settings in

 

 

Chapter 1 of the Advanced User's Guide.

 

 

 

Scan Unable XX

The machine has a mechanical

(For MFC-7360N and MFC-7460DN )

 

problem.

See Transferring your faxes or Fax

 

 

Journal report on page 73 before

 

 

disconnecting the machine so you will

 

 

not lose any important messages. Then,

 

 

disconnect the machine from the power

 

 

for several minutes and then reconnect

 

 

it.

 

 

(For MFC-7860DW)

 

 

Disconnect the machine from the power

 

 

for several minutes, then reconnect it.

 

 

If the problem continues, call Brother

 

 

Customer Service.

 

 

 

Size Error DX

The paper in the tray is not a

Load either Letter, Legal or Folio paper for

 

suitable size for automatic duplex

automatic duplex printing, and then press

 

printing.

Start. (See Print media on page 131.)

 

 

 

Size mismatch

The paper in the tray is not a

Load an appropriate size of paper in the

 

correct size.

tray, and re-set the “Paper Size” (Menu, 1,

 

 

2, 2). (See Paper Size on page 17.)

Toner Ended

It is time to replace the toner

Replace the toner cartridge with a new one.

 

cartridge.

(See Replacing the toner cartridge

 

 

on page 57.)

 

 

 

Toner Low

The toner is low.

Buy a new toner cartridge before you get a

 

 

Replace Toner message.

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