Troubleshooting

Error messages when configuring Wi-Fi Direct from the control panel menu
Error MessageCauseAction

 

(For HL-5470DW(T)

The Brother machine and your mobile

Move the mobile device closer to your

 

and HL-6180DW(T))

device cannot communicate during the

Brother machine.

 

Connection Fail

configuration.

Move your Brother machine and the

 

 

 

(For MFC-8710DW and

 

mobile device to an obstruction-free

 

 

area.

3

MFC-8910DW)

 

 

If you are using the PIN Method of WPS,

Connection Fail

 

 

 

make sure you have input the correct

 

(For MFC-8950DW(T))

 

 

 

PIN code.

 

Connection Fail

 

 

 

 

 

 

 

(For HL-5470DW(T)

Other devices are trying to connect to the

Make sure there are no other devices trying

 

and HL-6180DW(T))

Wi-Fi Direct network at the same time.

to connect to the Wi-Fi Direct network and

 

Connection Error

 

then try to configure the Wi-Fi Direct

 

 

settings again.

 

(For MFC-8710DW and

 

 

 

 

 

MFC-8910DW)

 

 

 

Connection Error

 

 

 

(For MFC-8950DW(T))

 

 

 

Connection Error

 

 

 

 

 

 

 

(For HL-5470DW(T)

The Brother machine cannot find your

Make sure your machine and mobile

 

and HL-6180DW(T))

mobile device.

device are in the Wi-Fi Direct mode.

 

No Device

 

Move the mobile device closer to your

 

(For MFC-8710DW and

 

Brother machine.

 

 

Move your Brother machine and the

 

MFC-8910DW)

 

 

No Device

 

mobile device to an obstruction-free

 

 

area.

 

(For MFC-8950DW(T))

 

 

 

If you are manually configuring the Wi-Fi

 

 

 

 

No Device

 

Direct network, make sure you have

 

 

 

entered the correct password.

 

 

 

If your mobile device has a configuration

 

 

 

page for how to obtain an IP address,

 

 

 

make sure the IP address of your mobile

 

 

 

device has been configured via DHCP.

 

 

 

 

 

22