Brother FAX-1860C, FAX-1960C Error messages

Troubleshooting and Routine Maintenance

95

Error messages B

As with any sophisticated office product, errors may occur. If this happens, your machine identifies

the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers

latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message Cause Action

Change Unable XX

Clean Unable XX

The machine has a mechanical

problem.

—OR—

A foreign objects such as a clip or

ripped paper is in the machine.

Open the upper jam clear cover and remove any

foreign objects inside the machine.

(MFC-3360C and FAX-1860C) If the error

message continues, see Transferring your faxes

or Fax Journal reporton page 98 before

disconnecting the machine so you will not lose

any important messages. Then, disconnect the

machine from the power for several minutes and

then reconnect it.

(FAX-1960C) Disconnect the machine from the

power for several minutes, then reconnect it.

(The machine can be turned off for

approximately 24 hours without losing faxes

stored in the memory.)

Comm.Error Poor phone line quality caused a

communication error.

Send the fax again or connect the machine to

another telephone line. If the problem continues,

call the telephone company and ask them to

check your phone line.

Cover Open

Close all covers

The Upper Jam Clear Cover is not

closed completely.

Open the Upper Jam Clear Cover and then close

it again.

The ink cartridge cover is not

closed completely.

Firmly close the ink cartridge cover until it clicks.

Data Remaining

Print data is left in th e machine's

memory.

Re-start printing from your computer.

Print data is left in th e machine's

memory. The USB cable was

unplugged while the computer was

sending the data to the machine.

Press Stop/Exit. The machine will cancel the

job and clear it from the memory. Try to print

again.

Disconnected The other person or other person's

fax machine stopped the call.

Try to send or receive again.

Document Jam The document was not inserted or

fed properly, or the document

scanned from the ADF was too

long.

See Using the ADFon page 8.

See Document jamon page 98.

The panel cover is open. Close the panel cover and press Stop/Exit.

Contents

Main If you need to call Customer Serv ice http://www.brother.com/registration/ Brother numbers Register your product http://www.brother.com/registration/ FAQs (frequently asked que stions) http://solutions.brother.com For Customer Service Service Center Locator (USA only) Service Center Locations (Canada only) Brother fax back system (USA only) Ordering accessories and supplies http://www.brothermall.com Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother One Year Limited Warranty and Replacement Service (USA only) Brother One Year Limited Warranty and Replacement Service (USA only) BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Table of Contents Section I G eneral 1 General Information 2 2 Loading documents and paper 8 3 General setup 18 Section II Fax 5 Sending a fax 28 6 Receiving a Fax 34 7 Telephone Services and External devices 40 8 Dialing and storing numbers 50 9 Message Center (FAX-1960C only) 55 10 Remote fax options 59 11 Printing Reports 65 12 Polling 67 Section III Copy 13 Making copies 70 Section IV Software 14 Software features (MFC-3360C only) 78 Section V Appendixes B Troubleshooting and Routine M aintenance 90 C Menu and Features 111 Page Section I General Using the documentation Symbols and conventions used in the documentatio n Accessing the Software Users Guide (MFC-3360C only) Viewing Documentation General Information c d How to find Scanning instructions Viewing Documentation (For Macintosh)1 a Accessing Brother Support (For Windows)1 Control panel overview Page Page Loading documents Using the ADF Recommended environment Document Sizes Supported Loading documents and paper Scannable area Acceptable paper and other media Recommended media Handling and using me dia Paper capacity of the output paper tray Brother paper Choosing the right media Paper type and size for each operation Paper weight, thickness and capacity Loading paper and other media a b c d f g h i Loading envelopes and post cards a b If you have problems when printing on envelopes, try the following suggestions: a b c Removing small printouts from the machine Printable Area On/Off key Turning the machine off a Turning the machine on General setup MFC-3360C and FAX-1860C 3 Mode Timer a b Paper settings Paper Type a b Volume Settings c Ring Volume Setting the Ring Volume from the menu a b a b Choosing the Handset Volume (For Volume Amplify) (MFC-3360C and FAX-1860C) Setting Volume Amplify c Automatic Daylight Savings Time a b LCD display LCD Contrast a b Security features 4 TX Lock (MFC-3360C and FAX-1860C) Setting and changing the TX Lock password f Memory Security (FAX-1960C only) 4 Setting and changing the Memory Security password Setting a password for the first time b c f Changing your Memory Security password b c d e Turning Memory Security on/off b c d Turning Memory Security off b Page Section II Fax Sending a fax Entering Fax mode Faxing from the ADF b c d Color fax transmis sion Additional sending operations Contrast c d Changing Fax Resolut ion To change the fax resolution for the next fax 5 c To change the default fax resolution b c Sending in real time for the next fax only c d e c Delayed Batch Transmission b c Checking and canceling waiting jobs a c d e f Sending a fax at the end o f a conversation (MFC-3360C and FAX-1860C only) a Receiving a Fax See Distinctive Ring. Manual To choose or change your Receive Mode a b 12/10 11:53 Fax12/10 11:53 Fax See Distinctive Ring. Fax Only Manual Using receive modes Fax only Fax/Tel Manual Message Center (MC:Msg Ctr) (FAX-1960C only) Receive mode settings Ring Delay a b c F/T Ring Time (Fax/Tel mode only) Additional receiving operations c Printing a reduced incoming fax b c a b Voice Operations Making a telephone call a Telephone Services and External devices Tone or pulse (Canada only ) a b Fax/Tel mode when the power key is on Fax/Tel mode when the power key is off Telephone services Distinctive Ring What does your telephone company's Distinctive Ring do? What does Brother's Distinctive Ring do? Do you have Voice Mail? a b c Turning off Distinctive Ring a b c Printing Caller ID List a b c d Connecting an external TAD (telephone answering device) Connections a b c d e f a b c Special line consider ations Roll over phone lines Two-line phone system a b c d Multi-line connections (PBX) External and extension phones Connecting an external or extension telephone Using external and extension telephones If you answer a call and no one is on the line: Using a non-Brother cordless external telephone (MFC-3360C and FAX-1860C) a b c d How to Dial Dialing and storing nu mbers 8 Search Fax Redial Storing numbers Storing a pause Storing One-Touch Dial numbers a b c Storing Speed-Dial numb ers a b c 8 Changing One-Touch and Speed-Dial numbers a b Setting up Groups for broadcasting a b c e f g Dialing access codes and credit card numbers 9 Message Center (FAX-1960C only) Listening to your OGM b c b Managing your messages Message Indicator Playing voice messages a 9 b c Erasing incoming messages To erase voice message s individually a b To erase all of your messages a b Additional Message Center operations Setting maximum time for incoming messages a b Setting toll saver Remote fax options Fax Forwarding b c d Fax Storage b Changing Remote Fax Options Turning off Remote Fax Options b Remote Retrieval Setting a Remote Access Code a b Using your Remote Access Code a b c d e a b c d e Remote fax commands Page Printing Reports 11 Fax reports Transmission Verification Report a b Reports How to print a report c a b Polling 12 Polling receive Setup for polling receive b Polled transmit (Black & White only) Setup for polled transmit c f g Page How to copy Entering Copy mode c Making a single copy Making copies 13 Changing copy quality c e f a b c d f Copy options 13 Making N in 1 copies Important c d e f Page Page Page Page a b c a Software features (MFC-3360C only) Section V Appendixes A Choosing a location Safety and Legal To use the machine safely Page Page Important safety instructions Page Page Federal Communications Commission (FCC) Declaration of Conformity (USA only) Industry Canada Complia nce Statement (Canada only) Legal limitations for copying Trademarks B Troubleshooting If you are having difficulty with your machine Troubleshooting and Routine Maintenance Printing Printing (Continued) Printing Received Faxes Phone Line or Connections Receiving Faxes Troubleshooting and Routine Maintenance 93 Sending Faxes Handling Incoming Calls Menu Setting Difficulty Copying Difficulty Scanning Difficulty (MFC-3360C only) Software Difficulty Error messages Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine a b d Transferring Fax Journal report to another fax machine a b a b Page d e f g h a b Phone line interf erence a b Routine maintenance Replacing the ink cartridg es a b c M f g Cleaning the outside of the machine a b c d e a Cleaning the scanner a b f c d e b c Checking the print quality b c d e f b c h d e b c Machine Information Checking the serial number a b Packing and shipping the machine d e j f g C Menu and Features On-screen programming Menu table a b c Menu keys b c d e Menu Table Page Page Page Page Page MFC-3360C and FAX-1960C FAX-1860C Entering Text Putting spaces Making corrections Repeating letters Special characters and sy mbols D General Specification s Page Print media Fax Message Center (FAX-1960C only) Digital Cordless Handset (FAX-1960C only) Battery Copy Scanner (MFC-3360C only) Printer http://solutions.brother.com Interface Computer requirements Consumable items E Glossary Page Page Page Index F A B C D E F G H I J L M O P Q R S T V W Page Visit us on the World Wide Web http://www.brother.com