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Printing Received Faxes
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other part y to send the fax a gain.
Vertical black lines wh en receiving. The sender 's scanner may be d irty. Ask the sende r to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received color fax prin ts only in
black and white.
Replace the color ink cartridges that are empty or nearly empty, and then ask the
other person to send th e color fax again. (See Replacing the ink
cartridges on page 102.)
Left and Right margins ar e cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Print ing a reduced inco ming fax on page 38.)
Phone Line or Connections
Difficulty Suggestions
Dialing does not work. (No dial
tone)
Check that the machine is plugged in and switched on.
Check all line cord co nnections.
(Canada only) Change Tone/Pulse setting. (See Quick Setup Guide.)
Send a fax manually a nd wait to hear fax receiving tone be fore pressing
BlackStart or Co lorS tart. (See Sending a fax manuallyonpage 33.)
The machine does not an swer
when called.
Make sure the machine is in th e correct receiving mo de for your setup. (See
Receive modeso n page 34.) Check for a di al tone. If possible, ca ll your machine
to hear it answer. If there is s till no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax Check all line cord connecti ons.
Make sure the machine is in th e correct receiving mo de for your setup. (See
Receive modes on page 34.)
If you often have interference on the phone line, try changing the menu setting of
Compatibility to Basic or Normal. (See Phone li ne interference on page 101.)