Brother FAX-878 12

12 - 1 Troubleshooting and routine maintenance

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this happens, your fax machine identifies the problem and displays an error message. The most common error messages are shown below.You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.Visit us at http://solutions.brother.com

12 Troubleshooting and routine

maintenance

IMPORTANTFor technical help, you must call the country where you bought the fax machine. Calls must be made from within that country.

ERROR MESSAGES

ERROR

MESSAGE

CAUSE ACTION

CHECK PAPER

RELOAD PAPER

PRESS STOP KEY

The fax machine is out of

paper or paper is not

properly loaded in the

paper tray.

Refill the paper or remove

the paper and load it again. If

this error appears while

receiving a fax, load paper to

restart printing. If you were

copying or printing reports,

load paper and try again.

(See How to load paper on

page 2-2.)

The paper is jammed in

the fax machine. See Paper Jam on page

12-5.

COVER IS OPEN

CLOSE COVER

The cover is not closed

completely. Close the cover.

DOCUMENT JAM

REMOVE JAM

PRESS STOP KEY

The documents were not

inserted or fed properly, or

were too long.

(See Document Jam on

page 12-4.)

Insert the document again.

The document is jammed

in the fax machine. See Document Jam on page

12-4.

LINE DISCONNECT The other person or other

person’s fax machine

stopped the call.

Try to send again.

MEMORY NEAR ZERO

CLEAR MEMORY

The fax machine is almost

out of memory. Clear the faxes and

scheduled jobs from the

memory.

—OR—

Print the faxes that are in the

memory. (See Printing a fax

from the memory on page

5-7.)

Contents

Main Page i APPROVAL INFORMATION Compilation and Publication Notice ii Safety precautions To use the fax machine safely iii Choosing a location IMPORTANT SAFETY INSTRUCTION Page Page Page Table of Contents vii 1 2 3 6 ix 7 8 9 10 11 Page Page 1 - 1 Using this Guide Finding information Symbols used in this Guide 1 Part names Front view Back view 1 - 3 FAX-878 control panel overview Page 1 - 5 Fax tones and handshake ECM (Error Correction Mode) Connections Connecting an external telephone Connecting an external telephone answering device (TAD) Sequence 1 - 7 Connections Recording outgoing message (OGM) on an external TAD Multi-Line connections (PABX) If you are installing the fax machine to work with a PABX 2 - 1 About paper Handling and using plain paper 2 How to load paper To load paper Print Side 3 - 1 User-friendly programming Menu table 3 Navigation keys 3 - 3 Page 3 - 5 Page 4 Setting the Station ID 4 - 3 Entering text Inserting spaces Making corrections Repeating letters Special characters and symbols Setting the Beeper Volume Setting the Speaker Volume Setting the Ring Volume 4 - 5 Setting PABX (Australia and New Zealand only) PABX and TRANSFER Setting Tone or Pulse dialling mode (Not available for New Zealand) Basic receiving operations Choosing the Receive Mode 5 5 - 2 To select or change your Receive Mode Setting the Ring Delay Setting the F/T Ring Time (FAX/TEL mode only) Fax Detect 5 - 4 Printing a reduced incoming fax (Auto Reduction) Reception into memory Receiving a fax at the end of a conversation Advanced receiving operations Operation from extension telephones For FAX/TEL mode only Remote Call Transfer 5 - 6 To transfer a telephone call to the fax machine Changing the remote codes Page Page Telephone Services 5 - 10 How Does the Caller ID Work? The Caller ID Appears on the Display When Your Telephone Rings The Caller ID is Stored in Your Machines Memory Selecting a Caller ID from the Memory for Call Reply 5 - 12 To Activate Certain Network Services When Using Call Reply Printing Caller ID List Do you have Voice Mail? Telephone Service for Australia (Telstra FaxStream Duet) Distinctive Ringing (Telstra FaxStream Duet) What is the Advantage of using Telstra FaxStream Duet Function? 5 - 14 How does Telstra FaxStream Duet Work? Set the Distinctive Ringing to ON Telephone Service for New Zealand FaxAbility How Will the Fax Machine Treat All Other Numbers? What is the Advantage of Using the FaxAbility Function? How Does FaxAbility Work? How to Turn FaxAbility OFF or ON Telephone Service for Some Countries Distinctive Ringing (For Singapore and Hong Kong) Setting the Distinctive Ringing 6 - 1 How to dial 6 Fax Redial How to fax Automatic transmission Page Contrast Fax resolution 6 - 5 Multiple Resolution Transmission Cancelling a fax in progress Cancelling a scheduled job Advanced sending operations Composing the electronic Cover Page Composing your own comments Page Page Page Page 6 - 11 Setting up Polled Transmit (Standard) Setup for Polling Transmit with Secure Code Secure Polling Memory Transmission 6 - 13 Out of Memory message Interrupting Delayed Fax and Polled Transmit jobs TX Lock System Page 7 - 1 Storing numbers for easy dialling Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers 7 options Storing Speed-Dial numbers/Storing Junk Fax/Call numbers 7 - 3 Changing One-Touch and Speed-Dial numbers Setting up Groups for Broadcasting Page Page Page Fax Forwarding Setting up Fax Forwarding 8 8 - 2 Setting Fax Storage Turning off Remote Fax Options Setting your remote access code Page 8 - 4 Remote commands Page 9 - 1 FAX settings and activity Customizing the Transmission Verification Report Setting the Journal Period 9 Printing reports How to print a report 10 - 1 Using the fax machine as a copier Copy operations 10 Copy options: Single or Multiple copies, Sort/Stack, Reduce/Enlarge 10 - 3 Legal limitations 11 15 16 17 11 - 2 Important Information for New Zealand Page 11 - 4 Page 11 - 6 For Your Safety Disconnect device Trademarks Shipment of the fax machine 12 - 1 Troubleshooting Error messages 12 maintenance Page 12 - 3 Page Page If you are having difficulty with the fax machine 12 - 7 Page Page Page Page G G - 2 Page S - 1 General Copy S Fax S - 3 I The items in all upper case represent LCD messages. A B C D I - 2 H I J L U V Page Accessory List ARD C CCESS A Remote Commands Change Fax Forwarding Setting Check the Receiving Status Retrieve a Fax A - 2