Brother HL-2140

Troubleshooting

dPull the paper tray completely out of the printer.

ePull the jammed paper down and out o f the printer.

fOpen the back cover (back output tray ).

Contents

Main USERS GUIDE Using this guide Symbols used in this guide Safety precautions To use the printer safely Page Trademarks E NERGY S Compilation and Publication Notice Shipment of the Printer Table of Contents 1 About this Printer 1 2 Printing Methods 5 3 Driver and Software 26 4 Control Panel 48 6 Troubleshooting 79 AAppendix 99 B Appendix (for Europe and Other Countries) 117 Page What is in the box? Interface cable About this Printer Front view Back view Positioning the printer Power supply Environment About paper Type and size of paper Printing Methods Recommended paper Types of envelopes Unprintable area The area of the paper that cannot be p rinted on is shown in the table below: Portrait Landscape Printing methods Printing on plain pa per, bond paper and transparen cies Printing on plain paper, bond paper and transparen cies from the paper tray a b Page f g Printing on plain paper, bond paper or transparencies from t he Manual feed slot a b c d e f g Printing on thick paper, labels a nd envelopes a b c d e Page f g Page Duplex printing Guidelines for printing on bot h sides of the paper Printing on both sides of the paper ( manual duplex printing) Manual duplex printing from the paper tray a Page Page Paper orientation for ma nual duplex printing Driver and Software Printer driver Page Page Features in the printer driver (for Windows)3 Basic tab a b c Page Media Type Paper Source Advanced tab Print Quality Duplex Printing Watermark Page Setting Device Options Page Page Tray Settings tab Support tab Features in the printer driver (for Macintosh)3 Page Setup Copies & Pages Cover Page (for Mac OS X 10.4) 3 Layout Duplex Printing Print Settings Page Page Status Monitor (For Mac OS X 10.3 or greater users) 3 Uninstalling the printer driver Software Software for network models (HL-2 150N / HL-2170W only) BRAdmin Light BRAdmin Professional (for Windows)3 Web BRAdmin (for Windows)3 a b c d e a b c LEDs (Light Emitting Diodes) The LED indications shown in the table below are used in the illustrations in this chapter. Control Panel Page Page Page Page Service call indications Page Go button Print a test page a b c d Print a Printer Settings page a b c Print Fonts (HL-2150N / HL-2 170W only) d Page Replacing the consumable items Consumables Routine Maintenance Toner cartridge Toner Low message Toner Life End message Replacing the toner cartri dge a b c d Page e f g h Drum unit Change Drum message Replacing the drum unit a b c d e f Page Cleaning Cleaning the outside of the printe r a b Page c Page Cleaning the corona wire a b c d Troubleshooting Identifying your problem Error messages in the Status Monitor For Macintosh users (Mac OS X 10.3 or greater only) Page Error message printout Paper handling a b Paper jams and how to clear them a b c Page Page j Page Improving the print quality d ABCD abcde 01234 BC b c ABCD abcde 01234 ABCD abcde 01234 ABCD abcde 01234 a b c ABCD abcde 01234 ABCD abcde 01234 ABCD abcde 01234 ACD bcde 134 ABCD abcde 01234 a b c Solving print problems Network problems (HL-2150N / HL-2170W only) 6 Other problems For Macintosh with USB 6 A Printer specifications Engine Appendix Controller Software Control panel Paper handling Media specifications Supplies Dimensions / weights Other Computer requirements Important information for choo sing your paper Page Paper size Symbol and character sets (HL-2150N / HL-2170W o nly) How to use Web Based Ma nagement (web browser ) a b c d e f Symbol and character sets list Page Quick reference for bar code control commands (HL-2150N / HL-2170W only) Print bar codes or expanded characters Bar code mode Definition of paramete rs Bar code, expanded character, line block drawing and box drawin g Bar code Bar code human readable line ON or OFF Quiet zone Bar code, expanded character unit, line block drawing and bo x drawing Bar code, expanded character, line block drawing and box drawin g offset in X-axis Bar code & expanded character offset in Y-axis Bar code, expanded character, line block drawing and box drawin g height Expanded character width, line block drawing and box drawing Expanded character rotation Bar code data start Page Box drawing Line block drawing Expanded character data start Page B Brother numbers http://www.brother.com/registration/ http://solutions.brother.com Appendix (for Europe and Other Countries) Important information: regulations Radio interference (220 to 240 volt m odel only) International ENERGY STAR Complian ce Statement B IEC 60825-1 specification (220 to 240 volt model only) For Finland and Sweden Internal laser radiation IMPORTANT - for your s afety Disconnect device Caution for LAN connection (HL-2150N / HL-2170W only) IT power system (For Norway only) Wiring information (for UK) Maschinenlrminformati ons- Verordnung 3. GPSG V (For Germany only) Page C Appendix (for USA and Canada) Brother numbers http://www.brother.com/registration/ http://solutions.brother.com Page Page Important information: regulations Federal Communications Commission (FCC) Declaration of Conformity (USA only) Industry Canada Complianc e Statement (Canada only ) International ENERGY STAR Complian ce Statement C Laser notices Laser safety (110 to 120 vol t model only) Internal laser radiation FDA regulations (110 to 120 volt m odel only) IMPORTANT - for your s afety Disconnect device Caution for LAN connection (HL-2150N / HL-2170W only) Index D E F G I S T U W