Troubleshooting

Error message

Cause

Action

 

 

Jam Duplex

The paper is jammed in the duplex

See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam

 

 

 

tray or the fuser unit.

Inside uu page 127.

 

 

 

 

 

 

 

Jam Inside

The paper is jammed inside the

See Jam Rear / Jam Duplex uu page 132.

 

 

 

machine.

 

 

 

 

The toner cartridge is placed in the

Put the toner cartridge into the drum unit, and then

 

 

 

machine without the drum unit.

re-install the drum unit and toner cartridge assembly

 

 

 

 

in the machine.

 

 

 

 

 

 

 

Jam MP Tray

The paper is jammed in the MP tray

See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam

 

 

 

of the machine.

Inside uu page 127.

 

 

 

 

 

 

 

Jam Rear

The paper is jammed in the back of

See Jam Rear / Jam Duplex uu page 132.

 

 

 

the machine.

 

 

 

Jam Tray 1

The paper is jammed in the paper

See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam

 

 

Jam Tray 2

tray of the machine.

Inside uu page 127.

 

6

 

 

 

Log Access Error

The machine could not access the

Contact your administrator to check the Store Print

 

 

 

(HL-5450DN(T) only)

print log file in the server.

Log to Network settings.

 

 

 

(For detailed information uu Network User's Guide:

 

 

 

 

 

 

 

 

Store Print Log to Network)

 

 

 

 

 

 

 

Manual Feed

Manual was selected as the paper

Place paper in the MP tray. If the machine is in Pause

 

 

 

source when there was no paper in

mode, press Go. (See Loading paper in the

 

 

 

the MP tray.

multi-purpose tray (MP tray) uu page 12.)

 

 

 

 

 

 

 

No Paper

The machine is out of paper or

Put paper in the tray you are using.

 

 

 

paper is not correctly loaded in the

Make sure the paper guides are set to the correct

 

 

 

specified paper tray.

 

 

 

size.

 

 

 

 

 

 

 

 

 

 

 

No Toner

The toner cartridge or the drum unit

Remove the drum unit and toner cartridge assembly,

 

 

 

and toner cartridge assembly is not

remove the toner cartridge from the drum unit, and

 

 

 

installed correctly.

re-install the toner cartridge back into the drum unit

 

 

 

 

again. Re-install the drum unit and toner cartridge

 

 

 

 

assembly back in the machine. If the problem

 

 

 

 

continues, replace the toner cartridge. (See

 

 

 

 

Replacing the toner cartridge uu page 97)

 

 

 

 

 

 

 

Out of Memory

The machine’s memory is full.

Reduce the complexity of your document or reduce

 

 

 

 

the print resolution.

 

 

 

 

Add more memory (HL-5450DN(T) only). See

 

 

 

 

Installing extra memory uu page 92.

 

 

 

 

 

 

 

Print Unable

The machine has a mechanical

Turn the power switch off, wait a few minutes, and

 

 

 

problem.

then turn it on again.

 

 

 

 

If the problem continues, call your Brother dealer.

 

 

 

 

 

 

 

Replace Drum

It is time to replace the drum unit.

Replace the drum unit. (See Replacing the drum unit

 

 

 

 

uu page 105.)

 

 

 

The drum unit counter was not reset

Reset the drum unit counter. (See Replacing the

 

 

 

when a new drum was installed.

drum unit uu page 105.)

 

 

 

 

 

 

 

Replace Fuser

It is time to replace the fuser unit.

Call your Brother dealer or a Brother Authorized

 

 

 

 

Service Center to replace the fuser unit.

 

 

 

 

 

 

 

 

 

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