
Troubleshooting
Error message | Cause | Action |
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Jam Duplex | The paper is jammed in the duplex |
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| tray or the fuser unit. |
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Jam Inside | The paper is jammed inside the |
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| machine. |
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| The toner cartridge is placed in the | Put the toner cartridge into the drum unit, and then |
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| machine without the drum unit. |
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| in the machine. |
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Jam MP Tray | The paper is jammed in the MP tray |
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| of the machine. |
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Jam Rear | The paper is jammed in the back of |
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| the machine. |
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Jam Tray 1 | The paper is jammed in the paper |
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Jam Tray 2 | tray of the machine. |
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Log Access Error | The machine could not access the | Contact your administrator to check the Store Print |
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print log file in the server. | Log to Network settings. |
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| (For detailed information uu Network User's Guide: |
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| Store Print Log to Network) |
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Manual Feed | Manual was selected as the paper | Place paper in the MP tray. If the machine is in Pause |
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| source when there was no paper in | mode, press Go. (See Loading paper in the |
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| the MP tray. |
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No Paper | The machine is out of paper or | Put paper in the tray you are using. |
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| paper is not correctly loaded in the | Make sure the paper guides are set to the correct |
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| specified paper tray. |
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| size. |
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No Toner | The toner cartridge or the drum unit | Remove the drum unit and toner cartridge assembly, |
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| and toner cartridge assembly is not | remove the toner cartridge from the drum unit, and |
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| installed correctly. |
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| again. |
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| assembly back in the machine. If the problem |
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| continues, replace the toner cartridge. (See |
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Out of Memory | The machine’s memory is full. | Reduce the complexity of your document or reduce |
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| the print resolution. |
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| Add more memory |
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Print Unable | The machine has a mechanical | Turn the power switch off, wait a few minutes, and |
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| problem. | then turn it on again. |
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| If the problem continues, call your Brother dealer. |
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Replace Drum | It is time to replace the drum unit. | Replace the drum unit. (See Replacing the drum unit |
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| The drum unit counter was not reset | Reset the drum unit counter. (See Replacing the |
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| when a new drum was installed. |
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Replace Fuser | It is time to replace the fuser unit. | Call your Brother dealer or a Brother Authorized |
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| Service Center to replace the fuser unit. |
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