Troubleshooting

Examples of poor print quality

Curled or wavy

BDEFGH abcefghijk

A C D b c d e

1 3 4

Wrinkles or creases

ABCDEFG

EFGHIJKLMN

Envelope Creases

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Poor fixing

Recommendation

Check the paper type and quality. High temperatures and high humidity will cause paper to curl.

uuAcceptable paper and other print media uu page 2

uu Product Safety Guide: Choose a safe location for your product

 

If you do not use the machine often, the paper may have been in the paper

 

tray too long. Turn over the stack of paper in the paper tray. Also, fan the

 

paper stack and then rotate the paper 180° in the paper tray.

 

Open the back cover (face-up output tray) to let the printed paper exit onto

 

the face-up output tray.

 

Choose Reduce Paper Curl mode in the printer driver when you do not use

 

our recommended paper.

 

uu Other Print Options uu page 36 (For Windows®)

6

uu Print Settings uu page 59 (For Macintosh)

 

Make sure that paper is loaded correctly.

uuPrinting on plain paper, thin paper or recycled paper from Tray 1 and Tray 2 uu page 8

Check the paper type and quality.

uuAcceptable paper and other print media uu page 2

Turn over the stack of paper in the tray or rotate the paper 180° in the input tray.

Make sure that envelopes are printed with the back cover (face-up output tray) opened.

uuPrinting on thick paper, labels and envelopes from the MP tray

uupage 15

Check the envelope type and quality.

uuAcceptable paper and other print media uu page 2

Make sure envelopes are fed only from the MP tray.

uuLoading paper in the multi-purpose tray (MP tray) uu page 12

Choose Improve Toner Fixing mode in the printer driver.

uuOther Print Options uu page 36 (For Windows®)

uuPrint Settings uu page 59 (For Macintosh)

If this selection does not provide enough improvement, change the printer driver setting in Media Type to a thick setting.

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