Troubleshooting

Examples of poor print quality

Recommendation

 

 

Make sure that you use paper that meets our specifications.

 

ABCDEFGH

uu Acceptable paper and other print media uu page 2

 

Check the machine’s environment. Conditions such as high temperatures

 

abcdefghijk

 

A B C D

and high humidity can increase the amount of background shading.

 

a b c d e

uu Product Safety Guide: Choose a safe location for your product

 

0 1 2 3 4

Put in a new toner cartridge.

 

Grey background

uu Replacing the toner cartridge uu page 97

 

 

Put in a new drum unit.

 

 

uu Replacing the drum unit uu page 105

 

 

Make sure that you use paper that meets our specifications. Rough-surfaced

 

 

paper or thick paper may cause this problem.

6

 

uu Acceptable paper and other print media uu page 2

 

Make sure that you choose the appropriate media type in the printer driver.

 

 

uu Acceptable paper and other print media uu page 2

 

 

Choose Reduce Ghosting mode in the printer driver.

 

Ghost

uu Other Print Options uu page 36 (For Windows®)

 

 

uu Print Settings uu page 59 (For Macintosh)

 

 

Put in a new drum unit.

 

 

uu Replacing the drum unit uu page 105

 

 

Put in a new toner cartridge.

 

 

uu Replacing the toner cartridge uu page 97

 

 

The fuser unit may be contaminated. Call your Brother dealer for service

 

 

Make sure that you use paper that meets our specifications. Rough-surfaced

 

ABCDEFGH

paper may cause the problem.

 

uu Acceptable paper and other print media uu page 2

 

abcdefghijk

 

 

 

A B C D

Clean the corona wire of the drum unit.

 

a b c d e

uu Cleaning the corona wire uu page 112

 

0 1 2 3 4

The drum unit may be damaged. Put in a new drum unit.

 

Toner specks

uu Replacing the drum unit uu page 105

 

 

The fuser unit may be contaminated. Call your Brother dealer for service

 

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