CHAPTER 6 TROUBLESHOOTING

Setting Up the Printer for Apple Macintosh Computers When the Optional RS-100M Serial Interface Is Installed into Your Printer (For HL-1040/1050 Only)

Question

Recommendation

I cannot print from my

￿ Make sure that the supplied Macintosh printer

application software.

driver is installed in the System Folder and it is

 

selected with Chooser.

 

￿ Check the PORT selection within the Chooser: it

 

should match the port to which you physically

 

attached the printer cable.

 

￿ The serial slide switch of the optional interface

 

board should be in the Apple (RS-422A) position.

 

￿ Check the printer cable type: you cannot use a

 

LocalTalk or straight-through cable. Refer to

 

Chapter 4 for details on printer cable type.

Paper Handling

Question

The printer does not load paper.

The printer does not load paper from the manual feed slot.

How can I load envelopes?

What paper can I use?

How can I clear paper jams?

Recommendation

￿Check to see if the “ PAPER EMPTY” message appears on your computer screen or the Alarm and Paper lamps are blinking on the printer control panel. If so, the multi-purpose sheet feeder may be out of paper or not properly installed. If it is empty, load a new stack of paper into the feeder.

￿If there is paper in the multi-purpose sheet feeder, make sure it is straight. If the paper is curled, you should straighten it before printing. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.

￿Reduce the amount of paper in the multi-purpose sheet feeder, then try again.

Re-insert the paper firmly, one sheet at a time.

You can load envelopes from either the multi-purpose sheet feeder or the manual feed slot. Your application software must be set up correctly to print on the envelope size you are using. This is usually done in the page setup or document setup menu of your software. Refer to your application manual.

You can use plain paper, envelopes, transparencies, labels, and organizer paper. For information on loading paper, see “Paper Handling” in Chapter 2 .

See “PAPER JAMS” in this chapter .

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