Brother MFC-640CW

13 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Printer jam or paper jam

Remove the jammed paper depending on where it is jammed in the

machine. Open and close the scanner cover to clear the error.

Paper is jammed inside the paper tray

Pull the paper tray out of the machine.

Pull out the jammed paper to remove it.

Paper Tray

Jammed paper

Contents

Main If you need to call Customer Service APPROVAL INFORMATION Compilation and Publication Notice Page Safety precautions To use the machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING Page Choosing a location Quick Reference Guide Page How to access the complete Users Guide To view Documentation (For Windows) How to find Scanning instructions How to find Network setup instructions To view Documentation (For Macintosh) How to find Scanning instructions How to find Network setup instructions Table of Contents Page Page Page Page 13 A B G 15 14 S Introduction Control panel overview 1 2 3 Ink Management 4 Dial Pad 6 7 8 9 0 Power Save mode Receiving faxes in Power Save mode Load documents Using the automatic document feeder (ADF) Page Page About paper Recommended Paper Handling and using special paper 1 - 11 INTRODUCTION Paper Type Paper Size Usage Paper type and size for each operation INTRODUCTION 1 - 12 Paper weight, thickness and capacity * Up to 50 sheets for Legal size paper (80 g/m2). * Up to 100 sheets of 80 g/m2. Paper capacity of the output paper tray Paper Type Weight Thickness No. of sheets Output Paper Tray Printable area Page Page To load envelopes Page About fax machines Custom features Do you have BTs Call Minder on the phone line? Why should there be problems? How can you avoid possible problems? Fax tones and handshake Colour Start ECM (Error Correction Mode) Getting started Initial Setup Setting the Date and Time Setting Tone or Pulse dialling mode Setting the Station ID Setting the Phone Line Type General Setup Setting the Mode Timer Setting the Paper Type Setting the Paper Size Setting the Ring Volume Setting the Beeper Volume Setting the Speaker Volume Turning on Automatic Daylight Savings Time Setting the LCD Contrast Setup Send Speed-Dialling Search Fax Redial How to Fax Colour fax transmission Faxing from the ADF Faxing from the scanner glass Page Basic sending operations Sending faxes using multiple settings Contrast Fax Resolution Dual Access (Monochrome only) Real Time Transmission Checking job status Cancelling a fax in progress Cancelling a waiting job Advanced sending operations Overseas Mode Delayed Fax (Monochrome only) Delayed Batch Transmission Setup for Polled Transmit (Standard) Setup for Polled Transmit with Secure Code Memory Security Page Faxing letter size documents from the scanner glass SETUP RECEIVE 4 - 1 Basic receiving operations ON Choosing the Receive Mode Setup Receive Page Setting the Ring Delay Setting Toll Saver (TAD mode) Setting the F/T Ring Time (Fax/Tel mode only) Setting the Fax/Tel Announcement Fax Detect Printing a reduced incoming fax (Auto Reduction) Receiving a fax at the end of a conversation Printing a fax from the memory Reception into memory Polling Page Page Storing numbers for easy dialling Storing Speed-Dial numbers Quick-Dial numbers and dialling options Changing Speed-Dial numbers Stop/Exit Setting up Groups for Broadcasting Page Dialling options Access codes and credit card numbers Redial/Pause Search/Speed Dial, #02, and Mono Start or Colour Start, you Search/Speed Dial, #03 and then press 7001 using the dialling Pause Tone or Pulse Telephone (voice) operation How to dial Making a telephone call Answering calls with the Speaker Phone Mute Setting up Fax Forwarding Remote Fax Options (Monochrome only) Setting Fax Storage Setting PC Fax Receive Changing your PC Turning off Remote Fax Options Changing Remote Fax Options Setting your Remote Access Code Remote Retrieval Using your Remote Access Code Remote commands Page Page TAD mode Setting up the TAD TAD (Telephone Answering Device) Recording TAD Outgoing Message Activating TAD mode Message indicator Playing voice messages # Printing a fax message Erasing incoming messages Setting Maximum Time for incoming messages Setting Toll Saver ICM Recording Monitor Recording a conversation Record Fax/Tel Outgoing Announcement (F/T OGM) Fax settings and activity Customizing the Transmission Verification Report Printing reports Setting the Journal Period Printing reports How to print a report Using the machine as a copier Enter Copy mode Making copies Page Using the Copy Options key Changing the temporary copy settings Use the Copy Options key to quickly set the following copy settings temporarily for the next copy. Increasing copy speed or quality Enlarging or reducing the image copied Page Page Page Making N in 1 copies or a poster (Page Layout) Page Page Changing the default copy settings Increasing copy speed or quality Adjusting brightness Adjusting contrast Adjusting colour saturation Legal limitations Introduction Walk-Up PhotoCapture Center PhotoCapture Center requirements Getting started PhotoCapture Menu/Set Printing the Index (Thumbnails) Printing images Menu/Set Page DPOF printing Changing the default settings Page Page Page Scan to Card Changing the default quality Changing the default black & white file format Changing the default colour file format Understanding the Error Messages Using PhotoCapture Center from your computer Software and Network features Page Important information For your safety LAN connection International ENERGY STAR Compliance Statement Page Page Trademarks TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1 Troubleshooting Error messages Troubleshooting and routine maintenance 13 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 3 13 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE Page Page Page Page TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 9 If you are having difficulty with your machine 13 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 11 13 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 13 Setting Dial Tone detection Compatibility How to improve print quality Cleaning the print head Checking the print quality Stop/Exit Page Checking the printing alignment Checking the ink volume Packing and shipping the machine Page Page Routine maintenance Cleaning the scanner Cleaning the machine printer platen Page Replacing the ink cartridges Page Page Page Page Page A Telephone services BT Call Sign (For U.K. Only) Appendix A Advanced receiving operations Operation from extension telephones 51 Fax/Tel mode in the power save condition For Fax/Tel mode only Using a cordless external handset Changing the remote codes Page Connecting an external telephone answering device (TAD) Sequence Page Recording outgoing message (OGM) on an external TAD Using extension telephones (For U.K. only) APPENDIX A A - 10 Multi-line connections (PBX) If you are installing the machine to work with a PBX Custom features on your phone line B On-screen programming Menu table Memory storage Appendix B Navigation keys .... APPENDIX B B - 3 to exit Select & Set Select & Set to accept B - 4 APPENDIX B APPENDIX B B - 5 B - 6 APPENDIX B APPENDIX B B - 7 B - 8 APPENDIX B APPENDIX B B - 9 B - 10 APPENDIX B APPENDIX B B - 11 B - 12 APPENDIX B APPENDIX B B - 13 Entering Text G Glossary Page Speaker Phone Mono Start or Colour Start to start the dialling process. Page S Product description General Specifications Print media Copy PhotoCapture Center Fax Scanner Printer Interfaces Page Consumable items Network (LAN) Index A B C D E F G H I J L Q R S T V W R - 1 REMOTE RETRIEVAL ACCESS CARD Remote Retrieval Access card Retrieve a Fax Change Fax Forwarding Setting Play/Record Outgoing Message Erase All Voice Messages R - 2 Exit Remote Retrieval Using Remote Access Code Change Receive Mode Check Receiving Status