42STEP 3 Maintenance and Troubleshooting
2 Troubleshooting
If problems occur while using this printer, the following may help you to solve the problems:
Potential types of problems
Problem | Solution | |
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| • Is the USB cable disconnected? | |
| Check the USB cable is connected properly. | |
| • Is the DK Roll properly set? | |
• Cannot print | If it is not set properly, remove the DK Roll and set it again. | |
• Is the DK Roll used up? | ||
• Printing error | • Is the DK Roll cover open? | |
is displayed | Check the roll cover is closed properly. | |
| • Are both the USB cable and | |
| printer at the same time? | |
| Connect only one cable which is used to communicate with the | |
| printer. | |
• LED lamp | • Is the power cord connected properly? | |
Check the power cord is connected properly. If it is connected | ||
does not light | properly, try to connect it to another outlet. | |
up | * If the problem is not resolved after trying these solutions, contact your local | |
| distributor or Brother Call Center. | |
| • For details, see "Manual operation button" on page 15. | |
| • Does a system error (the LED turns off after blinking 10 times) | |
• LED lamp is | occur? | |
Turn OFF the power to the printer wait 30 seconds and then turn it | ||
blinking | ||
ON again. | ||
| ||
| If the problem is not resolved after trying this solution, contact your | |
| local distributor or Brother Call Center. | |
| • Is the print head or roller damaged or stained? | |
• The print | The print head is cleaned when using the DK Roll (thermal recording | |
paper), however, dust or stains from the roller may collect on the | ||
quality is poor | ||
print head. In this case, clean the roller. For details, see "Roller | ||
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• Data | • Is the correct port selected? | |
transmission | Check that the correct port is selected from [print to the port below] | |
error is | in printer property dialog box. | |
displayed on |
| |
PC |
| |
• The clock | • Is the battery protection sheet removed? | |
Remove the battery protection sheet. | ||
stops when | ||
• Is the battery installed? | ||
unplugging | ||
Put a new battery in the machine. | ||
the power | ||
• The battery has run out of power. | ||
cord | ||
Replace it with a new battery. | ||
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