Response 15+ - Edition 5 – 26th October ’00
General information
Guarantee
Your Response 15 Plus is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the Response 15 Plus, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that occur within the 12 month guarantee period.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on page 16.
In the unlikely event of a defect occurring, please return the product, with the receipt, to the place of purchase.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent, TecLogic on 01672 564444 or a local qualified repairer.
•Proof of purchase is provided.
•The equipment is returned to BT or its agent as instructed.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
•This guarantee does not affect your statutory rights.
If you have to return your Response 15 Plus
Pack the unit securely, preferably in the original packaging. All parts must be returned including the mains power adaptor. We cannot take responsibility for goods damaged in transit.
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