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Q: I am getting an “Unknown Device” error.
A: If the installation process is completed and some of the devices still don't work, please click on Start,
Settings, Control Panel, double-click System, and Device Manager. Check “Human Interface Devices”,
“Keyboard”, “Mouse”, “Network adapters”, “Ports”, and “Universal serial bus controller” on the dialog
box and see if “Unknown device” appears on the screen. You need to right-click the “Unknown device” and
choose Remove to remove it. Then choose Refresh to re-detect the device. (You might need to install the
device driver once again so please follow the same installation procedures from the Software/Device
Installation section). If after trying the above procedures your device still does not work, please contact
Cables To Go technical support at 1-800-293-4970.
Q: I am getting an “Unknown Printer” error under Windows XP
64 bit although all drivers had been installed.
A: This problem will happen only if there is no printer connecting to
USB 2.0 Laptop Docking Station with Video. The message is
caused by Microsoft embedded USB printer driver of Windows XP
x64 failed to handshake with the printer. To avoid this problem,
please connect your printer with USB 2.0 Laptop Docking Station
with Video first, and then connect USB 2.0 Laptop Docking
Station with Video to computer's USB port.