Printronix P5000LJ user manual Fault Messages Requiring Field Service Attention

Chapter 16 Diagnosing Problems

Fault Messages

If a fault condition occurs in the printer, the status indicator on the control panel flashes on and off, and the message display indicates the specific fault. Fault messages are summarized in Table 24.

Displayed faults fall into one of two categories:

•Operator correctable

•Field service required

For operator correctable faults, follow the suggested corrective action in the fault message description. After correcting the displayed fault, press the CLEAR key to clear the error message and status indicator, and resume printing. If the fault message reappears, contact your authorized Printronix representative.

Fault Messages Requiring Field Service Attention

For faults that require field service, do two things to try to clear the fault before calling your authorized Printronix representative:

1.Set the printer power switch to O (off), wait 15 seconds, then turn the printer on again. Run your print job again. If the message does not appear, it was a false indication and no further attention is required.

2.If the message reappears, press the CLEAR key. If the message goes away, it was a false indication and no further attention is required. If the message reappears, call your authorized Printronix representative.

Table 24 explains the fault messages and offers solutions where possible.

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