Printronix P5000LJ

192

Chapter 9 Windows Troubleshooting Tips

The Ethernet cable is not plugged in, or the printer is not tu rned on. This

message is a communication failure between the NT 2000 server and the

NIC. Check cabling, IP address settings, gateway, etc.

•Test page does not print or prints incorrectly.

1. Is the printer online? Re-send test page.

2. The print queue name in step 6 should be d1prn; however, the nam e can

be changed. To verify the queue names, print an Ethernet Test Page.

3. The Printronix NT print driver requires P-Series emulat ion active on the

printer. The Generic/Text driver should print in any printer emulation.

4. Delete then re-install Microsoft TCP/IP Print service on t he server.

Contents

Main Page Page READ THIS SOFTWARE LICENSE AGREEMENT BEFORE USING THIS PRIN T ER Software License Agreement Definitions. License. Limited Software Product Warranty Remedy Disclaimer of Warrantie s and Li mitation of Remedies Termination of License Agreement U.S. Government Restricted Rights Acknowledgment of Terms and Conditions Trademark Acknowledgments E NERGY S Page Table Of Contents 1 Introduction ..........................................................17 2 Downloading Function Code In P5000LJ Series Printers ...................................... 29 3 Configuring The Printer ........................................ 45 4 The Configuration Menus .....................................73 5 Approaches To Network Printing ....................... 137 6 Embedded NIC Web Page................................. 141 7 TCP/IP Configuration ......................................... 157 8 HP e3000/NIC Configuration.............................. 165 9 Windows Configuration ...................................... 175 10 Unix Configuration ............................................. 193 11 Novell Configuration........................................... 205 13 Commands.........................................................243 14 Extra Features ................................................... 259 15 Inter faces ................................................. .......... 265 16 Routine Service And Diagnostics....................... 275 B Paper Specifications And Forms Design............ 301 1 About This Manual Warnings, Cautions, And Notes Printing Conventions Used In This Manual Related Documents Printer Overview The Printronix P5000LJ Series Printer Family Chapter 1 Taking Care Of Y our Printer Standard Features Host Computer Interfaces Printer Emulations Output Control Graphics and Vertical Formatting Built-in Diagnostic Tools Graphics Options Protocols And Emulations Chapter 1 Line Matrix Printing Printing Speed Network Interface Card (NIC) What Special Features Are Available? NIC Run and Auto Reset Modes Chapter 1 Network Indicator Dipswitches 2 Code In P5000LJ Series Printers Introduction Downloading In A Nutshell Chapter 2 Preparation For Downloading Copying Function Code To Y our Computer Chapter 2 Loading Function Code To Flash Memory In The Printer Installing Printer Emulations Downloading Software Through the Serial or Parallel Port Page Page Page Downloading Software Through the Network Interface Card (NIC) Page Downloading Optional Font Files to Flash Memory Page Page Page Page Page 3 Configuring The Printer 46 Figure 8. The Control Panels 47 Figure 9. Configuration Menu Overview installed on the printer. To view options, press: Down To return to main menu, press Operating Modes The Configurations Locking And Unlocking The ENTER Key Changing And Saving Parameter Settings Factory Default Configuration Values Bi-Tronics Parallel Interface Page NIC Interface Page Changing Parameters Example Page Saving Your New Configuration Page Printing The Current Configuration Page Loading Configuration Values Page The Power-Up Configuration Page Deleting Configurations Page Protecting Your Configurations Configuring NIC Connecting To The Network A Configuration Setup Chapter 3 Configuration Using The Printer Control Panel Configuration Alternatives The Printronix Prin te r Ma n ag er (P P M) telnet 192.75.11.9 Chapter 3 Remote Shell spike rsh spike list prn Configuration Using a Web Browser http:// IPaddress (e.g., http://192.75.11.9 Page Page 4 74 Chapter 4 Figure 12. Configuration Main Menu Configuration Main Menu NOTES: configured with the printer. To return to main menu, press 75 Figure 12. Configuration Main Menu (continued) To return to main menu, press Page Config. Control Menu Load Config. Chapter 4 Save Config. Print Config. Delete Config. Power-Up Config. Protect Configs. Active Emulation Menu Emulation Menu PCL-II Emulation LP Plus Emulations Optional Emulations PCL-II Emulation PCL-II Emulation 82 Primary Char. Set Secondary Char. Set Page Length Rep. Max. Line Width Face, CPI Delay Graphics Density Perforation Skip PTX Linefeed LPI Adjust Page L. /Lines Page L. /Inches Config. Print Symbol Set Print Reset Cmd CFG Ld LP Plus Emulation Printer Protocol Print Char. Set CPI/LPI Select Font Attributes Page Format Reset Cmd CFG Ld P-Series Emulation Control Code 08 Overstrike Select SFCC EVFU Select SFCC d Command Proprinter XL Emulation 93 Proprinter XL Emulation FF Valid at TOF Alt. Char Set 20 CPI Condensed Epson FX Emulation 95 Epson FX Emulation Printer Select 20 CPI Condensed Serial Matrix Emulation Overstrike Printer Select ESC d Command Serial Matrix Emulation 99 Serial Matrix Character Set Menu P-Series XQ Emulation Compressed Print Elong/Alt. Font HS Print EVFU Select Upr. Case Select IGP/PGL Emulation Define CR Code (Carriage Return) Define LF Code (Line Feed) Autowrap Select SFCC PI Slew Range Select Font Select LPI Auto Uppercase Skip Cmd Prefix Ext Execute Copy UPC Descenders Compressed CPI Ignore Char IGP100 Compatbl. Optimized Ratio Error Report IGP/VGL (Code V) Emulation 107 IGP/VGL (Code V) Emulation SFCC & Pwrup SFCC Ignore Mode LPI Graphics Options Page Error Handling Ignore / DB8 Setup ISO Char Set PI Control Chapter 4 Maint/Misc Menu Hex Dump Mode Power-up State Display Language Power Stacker Host Interface Menu Bi-Tronics Submenu Prime Signal TOF Action Centronics (Parallel) Submenu Data Bit 8 PI Ignored Data Polarity Resp. Polarity Busy on Strobe Serial Submenu Interface Type Data Protocol Baud Rate Word Length Stop Bits Parity Data Term Ready Ethernet Submenu Auto Switching Submenu Auto Switching Port Type Trickle Time Timeout Report Status Ethernet Params Menu 170. IP Address Gateway Address Subnet Mask MAC Address Novell Protocol NetBIOS Protocol Printer Control Menu Chapter 4 Unidirectional PMD (Paper Motion Detection) Fault Open Platen @ BOF (Bottom of Form) Slow Paper Slew Power Saver Time Diagnostics Menu Printer Tests Test Width Paper Out Dots System Memory Print Statistics RibbonMinder RibbonMinder Menu New Ribbon Ribbon Action Page Ribbon Type Ribbon End Point New Rib. Detect 5 Printing Peer To Peer Networks Chapter 5 Print Job Servers Logical Printer Architecture Logical Printer Architecture 139 Figure 13. Print Path Phase 1 Phase 2 Phase 3 Models 6 Chapter 6 Configuration Configuration Network TCP/IP Network Interface Routing Windows Network (NetBIOS TCP/IP) Workgroup Name Novell Network Protocol FrameType Configuration Print Path Destination Settings Name Back Channel Services Current Model Settings Current Log Path Settings Configuration - Print Model Trailer String Printer Configura tio n Configuration - Log Path Name Logpath Type Logpath Port Configuration - I/O Port Parallel Port (PRN) Chapter 6 Configuration SNMP SNMP Manager Alert Posting Settings Syslog Alert Posting Settings E-mail Alert Posting Settings Alert Groups Page Page Chapter 6 Configuration - Administration System Information Passwords Configuration - System Status Status - I/O Port Status - Network Page 7 TCP/IP NIC Configuration Before You Begin Creating Aliases Methods For Setting TCP/IP Values Assign TCP/IP Values Method 1: Using the Printer Control Panel ping xxx.xxx.xxx.xxx ping xxx.xxx.xxx.xxx ping xxx.xxx.xxx.xxx. Method 2: Setting TCP/IP Values Using A Network Teln et Web Browser Using BOOTP Page 8 Configuration HP e3000 / MPE-XL / MPE / iX: Host Configuration Page Page Chapter 8 NIC Configuration Verification 0.0.0.0 255.255.255.255 Page Chapter 8 Methods Of Adjusting Paper Position Method 1 Method 2 Using Page Level Recovery On P5000LJ Printers Chapter 8 Restarting at a user-specified page number in a command Restarting at the point of interruption when a device exception occurs HP e3000 / MPE-XL / MPE / iX: DTC Configuration MPE-XL / MPE / iX Typical Configuration Chapter 8 9 Windows Environment Description Chapter 9 Windows NIC Configuration Mandatory Optional Communicating Across Routers Changing Workgroup Names Chapter 9 Changing Destination Names http:// P5000LJIPaddress /destConf.html Windows Host Configuration Windows NT 3.51 Host Setup Windows NT 4.0 Host Setup Page Page Page Page Page Windows 95/98/ME Host Setup Windows 3.1 Host Setup Windows Troubleshooting Tips NIC Cannot Be Found On The Network HTML Configuration Forms Will Not Display Errors Occur When Defining An LPR Printer Cannot Browse The NIC On The Network Printer Errors When Printing Or No Output TCP/IP Access Problem Chapter 9 Web Browser/HTTP Problem config http on Windows NT 4.0 or 2000 Host Setup Problems Installing Microsoft TCP/IP Printing Page Page Chapter 10 Unix Environment Description Unix NIC Configuration Mandatory Optional Communicating Across Routers Unix Host Configuration Printing Setup On HP-UX Method 1, SAM lp -d Accounting /etc/inetd.conf Method 2, Command Line HP-UX Typical Configuration, Parallel or Serial Attachment HP-UX Configuration Guidelines Printing Setup On Sys V Example 1: Using the dest d1prn (Sun 2.5.x) Example 2: Using the dest d1prn (Sun 2.6, 2.7 and Similar) Example 3: Using the raw tcp socket 9100 (Sun 2.1, 2.7 and Similar): LPR/LPD Printing Setup On BSD Systems (Sun 4.x, DEC Ultrix , Free BSD, etc.) FTP Printing Remote Shell Printing Chapter 10 Unix Troubleshooting Tips Nothing Prints Stair-stepped Output No Form Feed Or Extra Page Comes Out Page 11 Chapter 11 Novell Environment Description Novell NIC Configuration Mandatory Optional Using HTML Forms M_ xxxxxx where xxxxxx http://P5000LJIPaddress/adminConf.html Novell Host Configuration NetWare Version 3.x PSERVER Setup Page NetWare Version 3.x RPR INTER Set up networkConf.html (e.g., http://192.75.11.9/ networkConf.html NetWare Version 4.x and 5.x PSER VER Setup npsh unitname command NetWare Version 4.x and 5.x RPRINTER Setup debug Novell pserver load pserver Fin_Q . list rprinter set dest dest name new name Novell Troubleshooting Tips NetWare 3.x - No PSERVER Connection NetWare 4.x and 5.x - No PSERVER Connection 12 10/100Base-T Interfaces Novell NIC Configuration (10/100Base-T) Preferred File Server (NDS & Bindery) debug nest fserver Adding Preferred File Server HTML Method Manual (Telnet) Method Removing Preferred File Server HTML Method Manual (Telnet) Method Setting Password Security (NDS & Bindery) Netware 4.x and 5.x Netware 3.x Print Server Setup - HTML Method Print Server Setup - Manual (Telnet) Method Adjusting Polling Time (NDS & Bindery) Netware 4.x and 5.x Netware 3.x Changing The Print Server Name (NDS & Bindery) M_ xxxxxx where xxxxxx Page Changing The Frame Type (NDS & Bindery) Changing The Print Server Mode (NDS & Bindery) Setting The NIC Context (NDS) Setting The Print Server Preferred NDS Tree (NDS) Novell Host Configuration (10/100Base-T) NDS PSERVER Setup (Netware 4.x and 5.x) Chapter 12 Bindery PSERVER Setup (Netware 3.x, 4.x, and 5.x) list pserver Referencing A Bindery Queue In NDS (Netware 3.x, 4.x, and 5.x) Chapter 12 RPRINTER/NPRINTER Setup (Netware 3.x, 4.x, and 5.x) pservername load pserver pservername load pserver .sales_ps.sales.hp Page Chapter 12 0 sales_ps pserver1 NPDS Configuration (Netware 4.11 and Above) Overview Setup using Forward Jobs to a Queue Mode Setup using LPR Mode Setup Using RPRINTER Mode Troubleshooting (10/100Base-T) PSERVER Setup http://192.168.11.9/networkNovellStatus.html set dest destination name newname RPRINTER/NPRINTER Setup debug nest rprinter debug nest sap debug nest odi debug nest ipx Printing Related start fox|tts|loopb prn The job goes to the queue but nothing prints The job prints incorrectly Page 13 Command Shell Overview Access Methods Main Command Shell Prefix es Complete Command List Store Commands Page Page Set Commands Page Page Page Page Page Page List Commands Debug Commands Miscellaneous Commands Page Page 14 NIC Security Users And Passwords Chapter 14 http:// P5000LJIPaddress /adminConf.html set user from default TCP Access Lists Chapter 14 Printer Monitoring And Logging Printer And Print Job Monitoring http:// P5000LJIPaddress /indexStatus.html Printer Logging Through Logpaths Chapter 14 http:// P5000LJIPaddress /destConf.html NIC Naming Schemes 15 Chapter 15 Centronics Parallel Interface Centronics Interface Signals Centronics Parallel Interface Configuration Chapter 15 Bi-Tronics Parallel Interface Operating Modes Compatibility Mode Nibble Mode The Negotiation Phase Signals Chapter 15 RS-232 And RS-422 Serial Interfaces Chapter 15 RS-232 And RS-422 Serial Interface Signals RS-232 RS-422 RS-232 And RS-422 Serial Interface Protocol RS-232 And RS-422 Serial Interface Error Handling RS-232 And RS-422 Serial Interface Configuration RS-232 and RS-422 RS-232 only 16 Diagnostics Routine Service Exterior Cleaning Interior Cleaning Chapter 16 Page Diagnosing Problems Printer Self-Test s Page Printing A Hex Dump Page Fault Messages Fault Messages Requiring Field Service Attention Page Page Page Page Page Page Page Page A Regulatory Information Ribbon Specifications Appendix A Genuine Printronix P5000LJ Supplies Printer Dimensions Environmental Characteristics Temperature Relative Humidity E S NERGY TAR Electrical Characteristics Material Safety Data Sheets Communication Notices Appendix A Page Page B Forms Design Introduction General Paper Specifications Appendix B Paper Guidelines Terms And Definitions Appendix B Environmental Considerations Form Types Form Weight Form Thickness Methods Of Forms Attachment Gluing Staples Cut-To-Tie Ratio Perforation Intersections Chaff Content Appendix B Form Design Checklist Environment Type Of Form Form Weight Form Thickness Form Evenness Tractor Pin Hol es Methods Of Forms Attachment Appendix B Cut-To-Tie Ratio Summary Storage And Handling Packaging Page Page C Set * ^ KEY Page D Implementing Remote Management Software (RMS) Agent/Manager Model MIB Standards of Network Printer MIBs SNMP Monitoring Tools Monitoring With AIX NetView/6000 com_name Monitoring With Web JetAdmin OS/2 TCP/IP Reference Getting the Latest MIB Information Index Symbols Numerics A B C D E F Page G H I L M N O P Page Page R S T U V W X Page Page *173952-001*