Windows Troubleshooting Tips | Printronix P5000LJ specification

Chapter 9 Windows Troubleshooting Tips

The Ethernet cable is not plugged in, or the printer is not turned on. This message is a communication failure between the NT 2000 server and the NIC. Check cabling, IP address settings, gateway, etc.

•Test page does not print or prints incorrectly.

1.Is the printer online? Re-send test page.

2.The print queue name in step 6 should be d1prn; however, the name can be changed. To verify the queue names, print an Ethernet Test Page.

3.The Printronix NT print driver requires P-Series emulation active on the printer. The Generic/Text driver should print in any printer emulation.

4.Delete then re-install Microsoft TCP/IP Print service on the server.

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Printronix P5000LJ user manual Windows Troubleshooting Tips

Contents

User’s Manual Page User’s Manual Software License Agreement Definitions Limited Software Product Warranty Government Restricted Rights Trademark Acknowledgments Page Table Of Contents Configuring The Printer Table of Contents Approaches To Network Printing TCP/IP Configuration Unix Configuration Interfaces Extra Features Standard Ascii Character Set Introduction About This ManualPrinting Conventions Used In This Manual Damage the equipment Related Documents About This ManualExample ping ipname Example ipname is alive Printer Overview Printronix P5000LJ Series Printer Family Printer Overview P5000LJ Printers Standard Features Taking Care Of Your PrinterHost Computer Interfaces Printer Emulations Built-in Diagnostic Tools Output ControlGraphics and Vertical Formatting Graphics Options Protocols And EmulationsGraphics Options Line Matrix Printing Dot Matrix Character Formation Printing Speed Printing Speed What Special Features Are Available? Network Interface Card NICNetwork Interface Card NIC Run and Auto Reset Modes Indicator ModesIndication Description Network Indicator DipswitchesDipswitch Functions Dipswitch Comments Downloading Function Code In P5000LJ Series Printers IntroductionDownloading In a Nutshell Preparation For Downloading Introduction Copying Function Code To Your Computer Leave the file as it is. Do not try to execute the file Installing Printer Emulations Loading Function Code To Flash Memory In The PrinterLoading Function Code To Flash Memory In The Printer Downloading Software Through the Serial or Parallel Port Downloading Software Through the Serial or Parallel Port Installing Printer Emulations Navigating to the Appropriate Emulation File on the CD This is the file you will download into the printer Copying the Emulation File to the Download Directory Interrupting a download will damage the flash memory on Controller board and the NIC Downloading Software Through Network Interface Card NIC Downloading Software Through the Network Interface Card NIC This is the file you will download into the NIC Ftp xxx.xxx.xxx.xxxEnter Downloading Optional Font Files to Flash Memory Downloading Optional Font Files to Flash Memory Copy /b filename.dwn LPT1Enter Copy /b filename.dwn LPT2Enter Clearing Program More Flash Loading Program Into Configuring The Printer Configuring The PrinterOverview Configuring The Printer Control Panels Configuration Menu Overview Configurations Operating ModesLocking And Unlocking The Enter Key Changing And Saving Parameter Settings Changing And Saving Parameter Settings Factory Default Configuration Values Bi-Tronics Parallel Interface Factory Default Configuration Values Diagnostics NIC Interface Hhhhhhhhhhhh Parameter Change Example Procedure Step Key Result Changing ParametersExample Changing Parameters Example Parameter Change Example Procedure Step Key Result To USE the Current Configuration Without Saving Saving Your New Configuration Config Control Press until the desired number 1-8 displays Printing The Current Configuration Press until the desired option displays Loading Configuration Values Configuration must be saved first in order to load it Press until the desired number Power-Up Configuration Allows you to make configuration Deleting Configurations Deleting Configurations Step Key Result Protecting Your Configurations Configuring NIC Connecting To The NetworkConfiguration Setup Connecting To The Network Configuration Using The Printer Control Panel Configuring NIC Configuration Alternatives Printronix Printer Manager PPMTelnet Telnet Configuration Using a Web Browser Remote ShellRsh spike list prn WWW Printer Status Screen Configuring NIC Configuration Menus Configuration Main Menu Configuration Main Menu To view options, press Configuration Main Menu Config. Control Menu Load Config Save Config Print ConfigDelete Config Power-Up Config Active Emulation Menu Emulation Menu PCL-II EmulationLP Plus Emulations Optional Emulations PCL-II Emulation PCL-II Emulation Primary Char. Set Secondary Char. Set Face, CPI Delay Length RepMax. Line Width Graphics Density Perforation Skip LPI Adjust Config. PrintPTX Linefeed L. /Lines Symbol Set Print Reset Cmd CFG Ld LP Plus Emulation CPI/LPI Printer Protocol Print Char. SetCPI/LPI Select Font Attributes Format Italic Print Reset Cmd CFG Ld Series Emulation Printer Protocol Control Code Define CR CodeAuto LF Overstrike Sfcc d Command Select SfccEvfu Select Alt. Set 80-9F Proprinter XL Emulation Proprinter XL Emulation FF Valid at TOF Alt. Char SetCPI Condensed Epson FX Emulation Epson FX Emulation Printer Select Serial Matrix Emulation Serial Matrix Emulation ESC d Command Serial Matrix Character Set Menu Ascii USA* Ebcdic Series XQ Emulation Compressed Print Elong/Alt. FontHS Print Upr. Case Select IGP/PGL Emulation Slew Relative Define CR Code Carriage Return Define LF Code Line FeedAutowrap PI Slew Range Power on IGP/PGL Select FontSelect LPI Auto Uppercase Ext Execute Copy UPC DescendersCompressed CPI Ignore Char Error Report IGP100 CompatblOptimized Ratio IGP/VGL Code V Emulation IGP/VGL Code V Emulation Sfcc & Pwrup Graphics Options Graphics Options Free Format Truncate Alpha Error Handling Midline PY includes PN Ignore / DB8 Setup Offpage Errors ISO Char Set PI Control Hex Dump Mode Power-up StateMaint/Misc Menu Display Language Power Stacker Host Interface Menu Prime Signal Bi-Tronics SubmenuHost Interface Menu Centronics Parallel Submenu TOF ActionBuffer Size in K Centronics Parallel Submenu Data Bit PI IgnoredData Polarity Resp. Polarity Serial Submenu Serial Submenu Interface Type Data ProtocolBaud Rate Word Length Stop BitsParity Data Term Ready Ethernet Submenu Auto Switching Submenu Auto SwitchingAuto Switching Submenu Port Type Timeout Trickle TimeReport Status Ethernet Params Menu IP Address NetBIOS Protocol Gateway AddressSubnet Mask MAC Address Printer Control Menu Ethernet Speed PMD Paper Motion Detection Fault UnidirectionalOpen Platen @ BOF Bottom of Form Slow Paper Slew Diagnostics Menu Power Saver Time Diagnostics Menu Printer Tests Test Width Paper Out DotsSystem Memory For use with 80-column or 8.5-inch wide paper, damage to RibbonMinder Print StatisticsRibbonMinder RibbonMinder Menu New RibbonRibbon Action RibbonMinder Menu RibbonMinder Ribbon Type Ribbon End Point New Rib. Detect Approaches To Network Printing Peer To Peer Networks Print Job Servers Logical Printer Architecture Destinations/Queues Logical Printer Architecture Models Embedded NIC Web Configuration Configuration Configuration Network TCP/IP NetworkInterface Routing Windows Network NetBIOS TCP/IP Novell Network Configuration Print Path Destination Settings Current Model Settings Current Log Path Settings Current Log Path SettingsLog Path Type Log Path Port Configuration Log Path Logpath Type Parallel Port PRN Logpath PortParallel Port PRN Snmp Manager Alert Posting Settings Syslog Alert Posting SettingsMail Alert Posting Settings Configuration Snmp Default Disabled Alert Groups Configuration Snmp Alert Groups and Printer Events Parallel Port PRN Alert Groups and Printer Events Passwords System Information Configuration System Passwords Status Network TCP/IP Configuration TCP/IP NIC ConfigurationBefore You Begin TCP/IP NIC Configuration Creating AliasesMake the names easy to remember but descriptively useful Methods For Setting TCP/IP Values Methods For Setting TCP/IP Values Method 1 Using the Printer Control Panel Assign TCP/IP Values Method 2 Setting TCP/IP Values Using a Network Store TCP/IP add default router gatewayvalue Telnet Using Bootp Using Bootp TCP/IP NIC Configuration HP e3000/NIC Configuration HP e3000 / MPE-XL / MPE / iX Host ConfigurationLog in as MANAGER.SYS Enter the command run sysgen.pub.sys HP e3000 / MPE-XL / MPE / iX Host Configuration Example telnet 192.192.192.192 or telnet LJ50001 Snmpenabled = false jamrecovery = false datatimeout = Set dest d1prn backchannel prn save NIC Configuration Verification NIC Configuration Verification Npconfig.pub.sys Listing Comments Methods Of Adjusting Paper Position Methods Of Adjusting Paper PositionMethod Using Page Level Recovery On P5000LJ Printers Restarting at a user-specified page number in a command Using Page Level Recovery On P5000LJ PrintersSpooler 6suspendoffset=7 HP e3000 / MPE-XL / MPE / iX DTC Configuration MPE-XL / MPE / iX Typical ConfigurationMPE-XL / MPE / iX Typical Configuration HP e3000 / MPE-XL / MPE / iX DTC Configuration Windows Configuration Windows Environment Description Windows NIC Configuration Windows NIC ConfigurationMandatory Optional Communicating Across Routers Changing Workgroup NamesHttp//192.75.11.9/networkConf.html Communicating Across Routers Changing Destination Names Http//192.75.11.9/destConf.html Windows Host Configuration Windows NT 3.51 Host SetupWindows NT 3.51 Host Setup Windows NT 4.0 Host Setup Windows Host Configuration Windows NT 4.0 Host Setup Windows Host Configuration Windows NT 4.0 Host Setup Printronix P5000LJ Windows NT 4.0 Host Setup Windows 95/98/ME Host Setup Windows Troubleshooting Tips Windows 3.1 Host SetupWindows 3.1 Host Setup Html Configuration Forms Will Not Display Errors Occur When Defining An LPR PrinterWindows Troubleshooting Tips NIC Cannot Be Found On The Network Printer Errors When Printing Or No Output TCP/IP Access ProblemCannot Browse The NIC On The Network Cannot Browse The NIC On The Network Save reset Config http on Web Browser/HTTP Problem Windows NT 4.0 or 2000 Host Setup ProblemsInstalling Microsoft TCP/IP Printing Web Browser/HTTP Problem Windows Troubleshooting Tips Unix Configuration Unix Environment Description Unix Environment Description Unix NIC Configuration Mandatory Unix Host Configuration Printing Setup On HP-UXUnix Host Configuration Printing Setup On HP-UX Lp -d Quality /etc/inetd.confDrivers Required Interface Printing Setup On Sys HP-UX Configuration Guidelines Example 1 Using the dest d1prn Sun Example 2 Using the dest d1prn Sun 2.6, 2.7 and Similar 1000Q Shpw#80mx#0\ Rm=spike\ Rp=d1prn\ Lp=\ Touch /usr/spool/lpd/ 1000Q FTP Printing Remote Shell Printing Unix Troubleshooting Tips Unix Troubleshooting TipsNothing Prints Stair-stepped Output No Form Feed Or Extra Page Comes Out 204 Novell Configuration Novell NIC Configuration Novell Environment DescriptionMandatory Novell Environment Description Using Html Forms Using Html FormsOptional Novell Host Configuration NetWare Version 3.x Pserver SetupNovell Host Configuration NetWare Version 3.x Pserver Setup NetWare Version 3.x Rprinter Setup NetworkConf.html e.g., http//192.75.11.9 NetWare Version 4.x and 5.x Pserver Setup NetWare Version 4.x and 5.x Pserver SetupEnter Pconsole Npsh unitname command Npsh nvplist NetWare Version 4.x and 5.x Rprinter Setup NetWare Version 4.x and 5.x Rprinter Setup Chapter Novell Troubleshooting Tips NetWare 3.x No Pserver ConnectionNetWare 3.x No Pserver Connection Novell Troubleshooting Tips NetWare 4.x and 5.x No Pserver Connection Novell Configuration For 10/100Base-T Interfaces Novell NIC Configuration 10/100Base-T Novell NIC Configuration 10/100Base-T Preferred File Server NDS & Bindery Adding Preferred File Server Store pserver novell fserver add fservernamePreferred File Server NDS & Bindery Removing Preferred File Server Store pserver novell fserver del fservername Setting Password Security NDS & Bindery Print Server Setup Html MethodSetting Password Security NDS & Bindery Netware 4.x Adjusting Polling Time NDS & Bindery Print Server Setup Manual Telnet MethodStore pserver novell passwd password Changing The Print Server Name NDS & Bindery Changing The Print Server Name NDS & Bindery Html Method Manual Telnet MethodStore pserver name name Changing The Frame Type NDS & Bindery Changing The Frame Type NDS & Bindery Changing The Print Server Mode NDS & Bindery Store pserver novell mode nds bindery auto Setting The NIC Context NDS Setting The NIC Context NDSStore pserver novell context context Setting The Print Server Preferred NDS Tree NDS ResetStore pserver novell tree tree Novell Host Configuration 10/100Base-T NDS Pserver Setup Netware 4.xNDS Pserver Setup Netware 4.x Novell Host Configuration 10/100Base-T Bindery Pserver Setup Netware 3.x, 4.x, Bindery Pserver Setup Netware 3.x, 4.x,Referencing a Bindery Queue In NDS Netware 3.x, 4.x, RPRINTER/NPRINTER Setup Netware 3.x, 4.x, Load pserver .salesps.sales.hp RPRINTER/NPRINTER Setup Netware 3.x, 4.x, Npds Configuration Netware 4.11 and Above Npds Configuration Netware 4.11 and AboveOverview Setup using Forward Jobs to a Queue Mode Setup using LPR ModeSetup Using Rprinter Mode Troubleshooting 10/100Base-T Pserver SetupTroubleshooting 10/100Base-T Http//192.168.11.9/networkNovellStatus.html Pserver Setup Troubleshooting 10/100Base-T RPRINTER/NPRINTER Setup RPRINTER/NPRINTER Setup Printing Related Job goes to the queue but nothing prints Job prints incorrectly Printing Related 242 Commands Command Shell OverviewAccess Methods Main Command Shell Prefixes Complete Command List Store CommandsCommand Prefixes Store ifc from default Store pserver from default Store CommandsStore pserver from current Store tcpip ifnum addr IPaddress Store tcpip 1 addr Store tcpip tcp access root adddel IPaddress Store tcpip ifnum mask netmask Store tcpip 1 maskStore tcpip route del net 192.75.12.9 Store tcpip tcp rxwin packets Set Commands Set dest from default Set dest from stored Using the set sysinfo email Set logpath from defaultSet logpath from stored Set model model name newname Set model m1 name landscape Set model from default Set prn timeout minutes none Set prn timeout noneSet prn from default Set model m7 trailer $FF Set user passwd snmp snmppassword Set snmpSet sysinfo name newname Set sysinfo name salesprinter Set sysinfo module -novell -netbios Set sysinfo logport nullsyslogSet sysinfo email joe@192.75.11.5 Set sysinfo syslog hostIPaddress Set user from default Set var from defaultSet user adddel username Set user add eng List Commands Debug Commands Miscellaneous Commands Disable prn Enable prnStart foxttsloopb prn Start fox prn Stop prn Ioport Keycode Extra Features Users And PasswordsNIC Security Http//P5000LJIPaddress/adminConf.html Http//192.75.11.9/adminConf.htmlWeb Browser NIC Security TCP Access Lists TCP Access Lists Printer Monitoring And Logging Printer And Print Job MonitoringPrinter Monitoring And Logging Key Printer Logging Terms Printer Logging Through Logpaths Printer Logging Through Logpaths NIC Naming Schemes NIC Naming Schemes Interfaces Centronics Parallel Interface Centronics Parallel Interface Centronics Interface Signals Centronics Parallel Interface ConfigurationCentronics Interface Signals Compatibility Mode Nibble ModeByte Mode Bi-Tronics Parallel Interface Negotiation Phase SignalsNegotiation Phase Not exceed 10 meters 32 feet RS-232 And RS-422 Serial Interfaces RS-232 And RS-422 Serial Interface Signals RS-232RS-232 And RS-422 Serial Interfaces RS-232 And RS-422 Serial Interface Error Handling RS-232 And RS-422 Serial Interface ProtocolRS-422 RS-232 And RS-422 Serial Interface Protocol RS-232 And RS-422 Serial Interface Configuration RS-232 and RS-422RS-232 only Routine Service Diagnostics Routine ServiceExterior Cleaning Interior Cleaning Routine Service Hammer bank. Only a trained service technician should cleanShuttle assembly Avoid damage Interior Cleaning Cleaning the Print Mechanism Cabinet Models Diagnosing Problems Diagnosing ProblemsPrinter Self-Tests Sample Print Test All E’s Step Key Result Printer Self-Tests Sample Print Test All E’s Step Key Result = Full Width or 80 columns Printing a Hex Dump Hex Dump Sample Printing a Hex Dump Step Key Result Fault Messages Fault Messages Requiring Field Service Attention See Quick Reference Guide Error DC Error Writing Reference Guide PWR Supp Volt Resetting Stacker Fault 290 Printer Specifications Regulatory Information Ribbon Specifications Reference Genuine Printronix P5000LJ Supplies United StatesEurope, the Middle East, and Africa Asia Pacific Printer Dimensions Environmental CharacteristicsTemperature Appendix a Printer Dimensions Electrical Characteristics Energy Star Material Safety Data Sheets Appendix a Material Safety Data Sheets Communication Notices German Conformity Statement Appendix a Communication Notices 299 300 Paper Specifications Forms Design General Paper Specifications Appendix B General Paper Specifications Paper Sizes Paper WeightsSingle-Part Forms Multipart Forms Paper Guidelines Terms And DefinitionsTerms And Definitions Appendix B Paper Guidelines Basic Forms Terminology Form Weight Environmental ConsiderationsForm Types Form Thickness Methods Of Forms Attachment GluingStaples Chaff Content Chaff Content PreferredCut-To-Tie Ratio Perforation Intersections Form Design Checklist Form WeightEnvironment Type Of Form Chaff Content Specification Inches MillimetersForm Evenness Tractor Pin Holes Chaff Content SummaryStorage And Handling Storage Storage And Handling 312 Standard Ascii Character Set KEY Appendix C Monitoring Printers Implementing Remote Management Software RMSAgent/Manager Model Standards of Network Printer MIBs Components of the Printer MIB Information Provided by the MIBAppendix D Implementing Remote Management Software RMS Monitoring With Web JetAdmin Setting The Snmp Community NameMonitoring Tools Monitoring With AIX NetView/6000 Reference Getting the Latest MIB InformationFtp.isi.edu Appendix D Monitoring Tools Index Page Diagnostics PASSED, 42 Error Report ILL Inst Accss Waiting for Ethernet Adapter Illgl OPR Accss XX%, 43 Loading Program from Port XX%, 43 NDS NIC Page Page Page Page Page Waiting for Ethernet Adapter 334 Page 173952-001