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Chapter 16 Diagnosing Problems

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Printronix P5000LJ user manual 290

Contents

User’s Manual Page User’s Manual Software License Agreement Definitions Limited Software Product Warranty Government Restricted Rights Trademark Acknowledgments Page Table Of Contents Configuring The Printer Table of Contents Approaches To Network Printing TCP/IP Configuration Unix Configuration Interfaces Extra Features Standard Ascii Character Set Printing Conventions Used In This Manual IntroductionAbout This Manual Damage the equipment Example ping ipname Example ipname is alive Related DocumentsAbout This Manual Printer Overview Printronix P5000LJ Series Printer Family Printer Overview P5000LJ Printers Host Computer Interfaces Standard FeaturesTaking Care Of Your Printer Printer Emulations Graphics and Vertical Formatting Built-in Diagnostic ToolsOutput Control Graphics Options Graphics OptionsProtocols And Emulations Line Matrix Printing Dot Matrix Character Formation Printing Speed Printing Speed Network Interface Card NIC What Special Features Are Available?Network Interface Card NIC Indication Description Run and Auto Reset ModesIndicator Modes Dipswitch Functions Network IndicatorDipswitches Dipswitch Comments Downloading In a Nutshell Downloading Function Code In P5000LJ Series PrintersIntroduction Preparation For Downloading Introduction Copying Function Code To Your Computer Leave the file as it is. Do not try to execute the file Loading Function Code To Flash Memory In The Printer Installing Printer EmulationsLoading Function Code To Flash Memory In The Printer Downloading Software Through the Serial or Parallel Port Downloading Software Through the Serial or Parallel Port Installing Printer Emulations Navigating to the Appropriate Emulation File on the CD This is the file you will download into the printer Copying the Emulation File to the Download Directory Interrupting a download will damage the flash memory on Controller board and the NIC Downloading Software Through Network Interface Card NIC Downloading Software Through the Network Interface Card NIC This is the file you will download into the NIC Ftp xxx.xxx.xxx.xxxEnter Downloading Optional Font Files to Flash Memory Downloading Optional Font Files to Flash Memory Copy /b filename.dwn LPT1Enter Copy /b filename.dwn LPT2Enter Clearing Program More Flash Loading Program Into Overview Configuring The PrinterConfiguring The Printer Configuring The Printer Control Panels Configuration Menu Overview Locking And Unlocking The Enter Key ConfigurationsOperating Modes Changing And Saving Parameter Settings Changing And Saving Parameter Settings Factory Default Configuration Values Bi-Tronics Parallel Interface Factory Default Configuration Values Diagnostics NIC Interface Hhhhhhhhhhhh Example Parameter Change Example Procedure Step Key ResultChanging Parameters Changing Parameters Example Parameter Change Example Procedure Step Key Result To USE the Current Configuration Without Saving Saving Your New Configuration Config Control Press until the desired number 1-8 displays Printing The Current Configuration Press until the desired option displays Loading Configuration Values Configuration must be saved first in order to load it Press until the desired number Power-Up Configuration Allows you to make configuration Deleting Configurations Deleting Configurations Step Key Result Protecting Your Configurations Configuration Setup Configuring NICConnecting To The Network Connecting To The Network Configuration Using The Printer Control Panel Configuring NIC Telnet Configuration AlternativesPrintronix Printer Manager PPM Telnet Rsh spike list prn Configuration Using a Web BrowserRemote Shell WWW Printer Status Screen Configuring NIC Configuration Menus Configuration Main Menu Configuration Main Menu To view options, press Configuration Main Menu Config. Control Menu Load Config Delete Config Save ConfigPrint Config Power-Up Config Active Emulation Menu LP Plus Emulations Emulation MenuPCL-II Emulation Optional Emulations PCL-II Emulation PCL-II Emulation Primary Char. Set Secondary Char. Set Max. Line Width Face, CPI DelayLength Rep Graphics Density Perforation Skip PTX Linefeed LPI AdjustConfig. Print L. /Lines Symbol Set Print Reset Cmd CFG Ld LP Plus Emulation CPI/LPI CPI/LPI Select Printer ProtocolPrint Char. Set Font Attributes Format Italic Print Reset Cmd CFG Ld Series Emulation Printer Protocol Auto LF Control CodeDefine CR Code Overstrike Evfu Select Sfcc d CommandSelect Sfcc Alt. Set 80-9F Proprinter XL Emulation Proprinter XL Emulation CPI Condensed FF Valid at TOFAlt. Char Set Epson FX Emulation Epson FX Emulation Printer Select Serial Matrix Emulation Serial Matrix Emulation ESC d Command Serial Matrix Character Set Menu Ascii USA* Ebcdic Series XQ Emulation HS Print Compressed PrintElong/Alt. Font Upr. Case Select IGP/PGL Emulation Slew Relative Autowrap Define CR Code Carriage ReturnDefine LF Code Line Feed PI Slew Range Select LPI Power on IGP/PGLSelect Font Auto Uppercase Compressed CPI Ext Execute CopyUPC Descenders Ignore Char Optimized Ratio Error ReportIGP100 Compatbl IGP/VGL Code V Emulation IGP/VGL Code V Emulation Sfcc & Pwrup Graphics Options Graphics Options Free Format Truncate Alpha Error Handling Midline PY includes PN Ignore / DB8 Setup Offpage Errors ISO Char Set PI Control Maint/Misc Menu Hex Dump ModePower-up State Display Language Power Stacker Host Interface Menu Host Interface Menu Prime SignalBi-Tronics Submenu Buffer Size in K Centronics Parallel SubmenuTOF Action Centronics Parallel Submenu Data Polarity Data BitPI Ignored Resp. Polarity Serial Submenu Serial Submenu Baud Rate Interface TypeData Protocol Parity Word LengthStop Bits Data Term Ready Ethernet Submenu Auto Switching Submenu Auto Switching SubmenuAuto Switching Port Type Report Status TimeoutTrickle Time Ethernet Params Menu IP Address Subnet Mask NetBIOS ProtocolGateway Address MAC Address Printer Control Menu Ethernet Speed Open Platen @ BOF Bottom of Form PMD Paper Motion Detection FaultUnidirectional Slow Paper Slew Diagnostics Menu Power Saver Time Diagnostics Menu Printer Tests System Memory Test WidthPaper Out Dots For use with 80-column or 8.5-inch wide paper, damage to RibbonMinder RibbonMinderPrint Statistics Ribbon Action RibbonMinder MenuNew Ribbon RibbonMinder Menu RibbonMinder Ribbon Type Ribbon End Point New Rib. Detect Approaches To Network Printing Peer To Peer Networks Print Job Servers Logical Printer Architecture Destinations/Queues Logical Printer Architecture Models Embedded NIC Web Configuration Configuration Interface Configuration NetworkTCP/IP Network Routing Windows Network NetBIOS TCP/IP Novell Network Configuration Print Path Destination Settings Current Model Settings Log Path Type Current Log Path SettingsCurrent Log Path Settings Log Path Port Configuration Log Path Logpath Type Parallel Port PRN Parallel Port PRNLogpath Port Mail Alert Posting Settings Snmp Manager Alert Posting SettingsSyslog Alert Posting Settings Configuration Snmp Default Disabled Alert Groups Configuration Snmp Alert Groups and Printer Events Parallel Port PRN Alert Groups and Printer Events Passwords System Information Configuration System Passwords Status Network Before You Begin TCP/IP ConfigurationTCP/IP NIC Configuration Make the names easy to remember but descriptively useful TCP/IP NIC ConfigurationCreating Aliases Methods For Setting TCP/IP Values Methods For Setting TCP/IP Values Method 1 Using the Printer Control Panel Assign TCP/IP Values Method 2 Setting TCP/IP Values Using a Network Store TCP/IP add default router gatewayvalue Telnet Using Bootp Using Bootp TCP/IP NIC Configuration Log in as MANAGER.SYS Enter the command run sysgen.pub.sys HP e3000/NIC ConfigurationHP e3000 / MPE-XL / MPE / iX Host Configuration HP e3000 / MPE-XL / MPE / iX Host Configuration Example telnet 192.192.192.192 or telnet LJ50001 Snmpenabled = false jamrecovery = false datatimeout = Set dest d1prn backchannel prn save NIC Configuration Verification NIC Configuration Verification Npconfig.pub.sys Listing Comments Method Methods Of Adjusting Paper PositionMethods Of Adjusting Paper Position Using Page Level Recovery On P5000LJ Printers Spooler 6suspendoffset=7 Restarting at a user-specified page number in a commandUsing Page Level Recovery On P5000LJ Printers MPE-XL / MPE / iX Typical Configuration HP e3000 / MPE-XL / MPE / iX DTC ConfigurationMPE-XL / MPE / iX Typical Configuration HP e3000 / MPE-XL / MPE / iX DTC Configuration Windows Configuration Windows Environment Description Mandatory Windows NIC ConfigurationWindows NIC Configuration Optional Http//192.75.11.9/networkConf.html Communicating Across RoutersChanging Workgroup Names Communicating Across Routers Changing Destination Names Http//192.75.11.9/destConf.html Windows NT 3.51 Host Setup Windows Host ConfigurationWindows NT 3.51 Host Setup Windows NT 4.0 Host Setup Windows Host Configuration Windows NT 4.0 Host Setup Windows Host Configuration Windows NT 4.0 Host Setup Printronix P5000LJ Windows NT 4.0 Host Setup Windows 95/98/ME Host Setup Windows 3.1 Host Setup Windows Troubleshooting TipsWindows 3.1 Host Setup Windows Troubleshooting Tips Html Configuration Forms Will Not DisplayErrors Occur When Defining An LPR Printer NIC Cannot Be Found On The Network Cannot Browse The NIC On The Network Printer Errors When Printing Or No OutputTCP/IP Access Problem Cannot Browse The NIC On The Network Save reset Config http on Installing Microsoft TCP/IP Printing Web Browser/HTTP ProblemWindows NT 4.0 or 2000 Host Setup Problems Web Browser/HTTP Problem Windows Troubleshooting Tips Unix Configuration Unix Environment Description Unix Environment Description Unix NIC Configuration Mandatory Unix Host Configuration Unix Host ConfigurationPrinting Setup On HP-UX Drivers Required Interface Printing Setup On HP-UXLp -d Quality /etc/inetd.conf Printing Setup On Sys HP-UX Configuration Guidelines Example 1 Using the dest d1prn Sun Example 2 Using the dest d1prn Sun 2.6, 2.7 and Similar 1000Q Shpw#80mx#0\ Rm=spike\ Rp=d1prn\ Lp=\ Touch /usr/spool/lpd/ 1000Q FTP Printing Remote Shell Printing Nothing Prints Unix Troubleshooting TipsUnix Troubleshooting Tips Stair-stepped Output No Form Feed Or Extra Page Comes Out 204 Novell Configuration Mandatory Novell NIC ConfigurationNovell Environment Description Novell Environment Description Optional Using Html FormsUsing Html Forms Novell Host Configuration Novell Host ConfigurationNetWare Version 3.x Pserver Setup NetWare Version 3.x Pserver Setup NetWare Version 3.x Rprinter Setup NetworkConf.html e.g., http//192.75.11.9 Enter Pconsole NetWare Version 4.x and 5.x Pserver SetupNetWare Version 4.x and 5.x Pserver Setup Npsh unitname command Npsh nvplist NetWare Version 4.x and 5.x Rprinter Setup NetWare Version 4.x and 5.x Rprinter Setup Chapter NetWare 3.x No Pserver Connection Novell Troubleshooting TipsNetWare 3.x No Pserver Connection Novell Troubleshooting Tips NetWare 4.x and 5.x No Pserver Connection Novell Configuration For 10/100Base-T Interfaces Novell NIC Configuration 10/100Base-T Novell NIC Configuration 10/100Base-T Preferred File Server NDS & Bindery Preferred File Server NDS & Bindery Adding Preferred File ServerStore pserver novell fserver add fservername Removing Preferred File Server Store pserver novell fserver del fservername Setting Password Security NDS & Bindery Setting Password Security NDS & BinderyPrint Server Setup Html Method Netware 4.x Store pserver novell passwd password Adjusting Polling Time NDS & BinderyPrint Server Setup Manual Telnet Method Changing The Print Server Name NDS & Bindery Changing The Print Server Name NDS & Bindery Store pserver name name Html MethodManual Telnet Method Changing The Frame Type NDS & Bindery Changing The Frame Type NDS & Bindery Changing The Print Server Mode NDS & Bindery Store pserver novell mode nds bindery auto Store pserver novell context context Setting The NIC Context NDSSetting The NIC Context NDS Store pserver novell tree tree Setting The Print Server Preferred NDS Tree NDSReset NDS Pserver Setup Netware 4.x Novell Host Configuration 10/100Base-TNDS Pserver Setup Netware 4.x Novell Host Configuration 10/100Base-T Referencing a Bindery Queue In NDS Netware 3.x, 4.x, Bindery Pserver Setup Netware 3.x, 4.x,Bindery Pserver Setup Netware 3.x, 4.x, RPRINTER/NPRINTER Setup Netware 3.x, 4.x, Load pserver .salesps.sales.hp RPRINTER/NPRINTER Setup Netware 3.x, 4.x, Overview Npds Configuration Netware 4.11 and AboveNpds Configuration Netware 4.11 and Above Setup Using Rprinter Mode Setup using Forward Jobs to a Queue ModeSetup using LPR Mode Troubleshooting 10/100Base-T Troubleshooting 10/100Base-TPserver Setup Http//192.168.11.9/networkNovellStatus.html Pserver Setup Troubleshooting 10/100Base-T RPRINTER/NPRINTER Setup RPRINTER/NPRINTER Setup Printing Related Job goes to the queue but nothing prints Job prints incorrectly Printing Related 242 Access Methods CommandsCommand Shell Overview Main Command Shell Prefixes Command Prefixes Complete Command ListStore Commands Store ifc from default Store pserver from current Store pserver from defaultStore Commands Store tcpip ifnum addr IPaddress Store tcpip 1 addr Store tcpip route del net 192.75.12.9 Store tcpip tcp access root adddel IPaddressStore tcpip ifnum mask netmask Store tcpip 1 mask Store tcpip tcp rxwin packets Set Commands Set dest from default Set dest from stored Set logpath from stored Using the set sysinfo emailSet logpath from default Set model model name newname Set model m1 name landscape Set prn from default Set model from defaultSet prn timeout minutes none Set prn timeout none Set model m7 trailer $FF Set sysinfo name newname Set sysinfo name salesprinter Set user passwd snmp snmppasswordSet snmp Set sysinfo email joe@192.75.11.5 Set sysinfo module -novell -netbiosSet sysinfo logport nullsyslog Set sysinfo syslog hostIPaddress Set user adddel username Set user from defaultSet var from default Set user add eng List Commands Debug Commands Miscellaneous Commands Start foxttsloopb prn Start fox prn Disable prnEnable prn Stop prn Ioport Keycode NIC Security Extra FeaturesUsers And Passwords Web Browser Http//P5000LJIPaddress/adminConf.htmlHttp//192.75.11.9/adminConf.html NIC Security TCP Access Lists TCP Access Lists Printer Monitoring And Logging Printer Monitoring And LoggingPrinter And Print Job Monitoring Key Printer Logging Terms Printer Logging Through Logpaths Printer Logging Through Logpaths NIC Naming Schemes NIC Naming Schemes Interfaces Centronics Parallel Interface Centronics Parallel Interface Centronics Interface Signals Centronics Interface SignalsCentronics Parallel Interface Configuration Byte Mode Compatibility ModeNibble Mode Bi-Tronics Parallel Interface Negotiation Phase Negotiation PhaseSignals Not exceed 10 meters 32 feet RS-232 And RS-422 Serial Interfaces RS-232 And RS-422 Serial Interfaces RS-232 And RS-422 Serial Interface SignalsRS-232 RS-422 RS-232 And RS-422 Serial Interface Error HandlingRS-232 And RS-422 Serial Interface Protocol RS-232 And RS-422 Serial Interface Protocol RS-232 only RS-232 And RS-422 Serial Interface ConfigurationRS-232 and RS-422 Exterior Cleaning Routine Service DiagnosticsRoutine Service Interior Cleaning Shuttle assembly Routine ServiceHammer bank. Only a trained service technician should clean Avoid damage Interior Cleaning Cleaning the Print Mechanism Cabinet Models Printer Self-Tests Diagnosing ProblemsDiagnosing Problems Sample Print Test All E’s Step Key Result Printer Self-Tests Sample Print Test All E’s Step Key Result = Full Width or 80 columns Printing a Hex Dump Hex Dump Sample Printing a Hex Dump Step Key Result Fault Messages Fault Messages Requiring Field Service Attention See Quick Reference Guide Error DC Error Writing Reference Guide PWR Supp Volt Resetting Stacker Fault 290 Printer Specifications Regulatory Information Ribbon Specifications Reference Europe, the Middle East, and Africa Genuine Printronix P5000LJ SuppliesUnited States Asia Pacific Temperature Printer DimensionsEnvironmental Characteristics Appendix a Printer Dimensions Electrical Characteristics Energy Star Material Safety Data Sheets Appendix a Material Safety Data Sheets Communication Notices German Conformity Statement Appendix a Communication Notices 299 300 Paper Specifications Forms Design General Paper Specifications Single-Part Forms Appendix B General Paper Specifications Paper SizesPaper Weights Multipart Forms Terms And Definitions Paper GuidelinesTerms And Definitions Appendix B Paper Guidelines Basic Forms Terminology Form Types Form WeightEnvironmental Considerations Form Thickness Staples Methods Of Forms AttachmentGluing Cut-To-Tie Ratio Chaff ContentChaff Content Preferred Perforation Intersections Environment Form Design ChecklistForm Weight Type Of Form Form Evenness Chaff ContentSpecification Inches Millimeters Tractor Pin Holes Storage And Handling Chaff ContentSummary Storage Storage And Handling 312 Standard Ascii Character Set KEY Appendix C Agent/Manager Model Monitoring PrintersImplementing Remote Management Software RMS Standards of Network Printer MIBs Appendix D Implementing Remote Management Software RMS Components of the Printer MIBInformation Provided by the MIB Monitoring Tools Monitoring With Web JetAdminSetting The Snmp Community Name Monitoring With AIX NetView/6000 Ftp.isi.edu ReferenceGetting the Latest MIB Information Appendix D Monitoring Tools Index Page Diagnostics PASSED, 42 Error Report ILL Inst Accss Waiting for Ethernet Adapter Illgl OPR Accss XX%, 43 Loading Program from Port XX%, 43 NDS NIC Page Page Page Page Page Waiting for Ethernet Adapter 334 Page 173952-001