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Chapter 16 Diagnosing Problems
RESETTING . . .
PLEASE WAIT The printer finished load ing the
program into flash memory and is
automatically resetting itself.
None
RESTORING
BOOT CODE Normal download initialization
message. None
RIB INVLD CMD* Fatal firmware error on controller
board. Contact your authorized
Printronix representative.1
RIB INVLD STATE* Fatal firmware error on contr oller
board. Contact your authorized
Printronix representative.1
RIBBON DRIVE* CMX controller does not detect
ribbon drive motor. Contact your authorized
Printronix representative.1
RIBBON INK OUT
CHANGE RIBBON RibbonMinder software has
determined that the ribbon is out
of ink.
Install a new ribbon and set
ribbon life to 100%.
SECURITY CODE
VIOLATION* Security code of PAL on controller
board does not match code of
firmware on the controller board.
Contact your authorized
Printronix representative.1
SECURITY PAL NOT
DETECTED The security PAL is missing or has
failed. Contact your authorized
Printronix representative.1
SENDING PROGRAM
TO EC PROCESSOR The printer is loading the engine
controller program into the engine
controller.
None
SHUTL INV CMD* Fatal firmware error on controller
board. Contact your authorized
Printronix representative.1
SHUTL INV PARM* Fatal firmware error on control ler
board. Contact your authorized
Printronix representative.1
SHUTTLE JAM No shuttle movement or shuttle is
moving at the wrong speed. Check for obstruction to
shuttle, a twisted ribbon, or
forms thickness lever closed
too tightly. If fault source is not
apparent, contact your
authorized Printronix
representative.
SOFTWARE ERROR *
Cycle power Application software tried to
perform illegal printer function, or
damaged logic circuits were found
on controller board.
Contact your authorized
Printronix representative.1
STACK OVERFLOW* F atal firmware error on controller
board. Contact your authorized
Printronix representative.1
Table 24. LCD Message Troubleshooting Table (continued)
Displayed Message Explanation Action Required