238
Chapter 12 Troubleshooting (10/100Base-T)
•Try a

debug nest rprinter

telnet command (or find the “RPRINTER”
section on the Novell HTML status page). Look for the fol lowing type of
line: “(0:ENPReadConfig):[0:213] Destination = <X>,” where <X> is
between 0 and 3. If they all say “Destination = 65536,” then the
PSERVER setup did not complete properly. If there was a valid queue
under “EPS QUEUES” in the

debug nest pserver

command, then the
printer name probably doesn’t match an existing des tination name on the
NIC, or Novell has been disabled for that destination. If there is a val id
“Destination =” line, then double check that there is an entr y for this
number under the “ENP INFO” section.
•Try a

debug nest logs

telnet command (or find the “General
Messages” section on the Novell HTML status page). Look for a valid
entry for the printer. It will look something like this: “(0:InitS inglePrinter):
printer=<X> name=<NAME>.” Then look for the following li nes: “(0:Printf):
RemoteMonitor(<X>); printer is” and “(0:Printf): WAITING_FOR_JOB.” If
you see these lines, the NIC is setup properly and the problem points to a
setup issue on the workstation.
•If the NIC has logged in to the file server but has not attached to the
queue, there may be a permission problem. Make sure the appropri ate
users have rights to this queue (they should be in the group “everyone”).
Also, you may have to assign the queue to
root
so it is available to
everyone.
•Did you rename any objects in Netware Administrator during your s etup?
Netware Administrator seems to have problems renaming objec ts. If so,
delete everything and start over.
If none of these solutions help your situation, you may want to try the whole
setup again. Completely delete the setup that is giving you trouble and go
through the setup again following each step carefully.
Note Debug messages for the PSERVER setup are in the RPRINTER secti on
here because the PSERVER setup on the NIC shares some code with the
RPRINTER setup.
Note Be sure to reboot the printer before beginning a new setup and after
completing a PSERVER setup. Wait at least a minute for the Print Server
to log in and attach to a queue.