Printronix P5000LJ user manual Troubleshooting 10/100Base-T

Chapter 12 Troubleshooting (10/100Base-T)

•Try a debug nest rprinter telnet command (or find the “RPRINTER” section on the Novell HTML status page). Look for the following type of line: “(0:ENPReadConfig):[0:213] Destination = X<>,” where <X> is between 0 and 3. If they all say “Destination = 65536,” then the PSERVER setup did not complete properly. If there was a valid queue under “EPS QUEUES” in thedebug nest pserver command, then the printer name probably doesn’t match an existing destination name on the NIC, or Novell has been disabled for that destination. If there is a valid “Destination =” line, then double check that there is an entry for this number under the “ENP INFO” section.

Note	Debug messages for the PSERVER setup are in the RPRINTER section
	here because the PSERVER setup on the NIC shares some code with the
	RPRINTER setup.

•Try a debug nest logs telnet command (or find the “General Messages” section on the Novell HTML status page). Look for a valid entry for the printer. It will look something like this: “(0:InitSinglePrinter): printer=<X> name=<NAME>.” Then look for the following lines: “(0:Printf): RemoteMonitor(<X>); printer is” and “(0:Printf): WAITING_FOR_JOB.” If you see these lines, the NIC is setup properly and the problem points to a setup issue on the workstation.

•If the NIC has logged in to the file server but has not attached to the queue, there may be a permission problem. Make sure the appropriate users have rights to this queue (they should be in the group “everyone”). Also, you may have to assign the queue to root so it is available to everyone.

•Did you rename any objects in Netware Administrator during your setup? Netware Administrator seems to have problems renaming objects. If so, delete everything and start over.

If none of these solutions help your situation, you may want to try the whole setup again. Completely delete the setup that is giving you trouble and go through the setup again following each step carefully.

Note	Be sure to reboot the printer before beginning a new setup and after
	completing a PSERVER setup. Wait at least a minute for the Print Server
	to log in and attach to a queue.

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