Chapter 16 Diagnosing Problems

Table 24. LCD Message Troubleshooting Table (continued)

Displayed Message

Explanation

Action Required

 

 

 

ERROR: DC

Printer cannot find the data

Download the program again.

PROGRAM

controller program or the

If the message occurs again,

NOT VALID

validation checksum is corrupt.

call your authorized Printronix

 

 

representative.1

 

 

 

ERROR: DRAM AT

The printer found a defective

Call your authorized Printronix

ADDRESS XXXXXXXX

memory location.

representative.1

 

 

 

ERROR: EC PROGRAM

Printer cannot find the engine

Download the program again.

NOT VALID

controller program or the

If the message occurs again,

 

validation checksum is corrupt.

call your authorized Printronix

 

 

representative.1

 

 

 

ERROR: EC STOPPED

Hardware fault in the engine

Call your authorized Printronix

AT STATE XXXX

controller.

representative.1

 

 

 

ERROR: FLASH

The printer encountered an error

Download the program again.

DID NOT PROGRAM

trying to program flash memory.

If the message occurs again,

 

 

call your authorized Printronix

 

 

representative.1

 

 

 

ERROR: FLASH

The printer could not find any flash

Call your authorized Printronix

NOT DETECTED

memory.

representative.1

 

 

 

ERROR: NO DRAM

The printer could not find any

Call your authorized Printronix

DETECTED

DRAM.

representative.1

 

 

 

ERROR: NVRAM

The security PAL is not present or

Call your authorized Printronix

FAILURE

the non-volatile memory has

representative.1

 

failed.

 

 

 

 

ERROR: PROGRAM

The printer requires more DRAM

Add DRAM. Call your

NEEDS MORE DRAM

memory in order to run the

authorized Printronix

 

downloaded program.

representative.1

 

 

 

ERROR: PROGRAM

The printer requires more flash

Add flash memory. Call your

NEEDS MORE FLASH

memory in order to run the

authorized Printronix

 

downloaded program.

representative.1

 

 

 

ERROR: PROGRAM

The printer is not compatible with

Use the correct emulation

NOT COMPATIBLE

the downloaded program.

software option(s) for this

 

 

model.

 

 

 

ERROR: PROGRAM

The printer does not see a

There is no program in printer

NOT VALID

program in flash memory.

memory. Download program

 

 

again.

 

 

 

ERROR: SECURITY

The security PAL is not present or

Call your authorized Printronix

PAL NOT DETECTED

has failed.

representative.1

 

 

 

ERROR: SHORT AT

Hardware failure in DRAM or CMX

Call your authorized Printronix

ADDRESS XXXX

controller circuitry.

representative.1

 

 

 

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Printronix P5000LJ user manual Error DC