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Chapter 16 Diagnosing Problems
ERROR: DC
PROGRAM
NOT VALID
Printer cannot find the data
controller program or the
validation checksum is corrupt.
Download the program again.
If the message occurs again,
call your authorized Printronix
representative.1
ERROR: DRAM AT
ADDRESS XXXXXXXX The printer found a defective
memory location. Call your authorize d Printronix
representative.1
ERROR: EC PROGRAM
NOT VALID Printer cannot find the engine
controller program or the
validation checksum is corrupt.
Download the program again.
If the message occurs again,
call your authorized Printronix
representative.1
ERROR: EC STOPPED
AT STATE XXXX Hardware fault in the engine
controller. Call your authorized Printronix
representative.1
ERROR: FLASH
DID NOT PROGRAM The printer encountered an error
trying to program flash memory. Download the program aga in.
If the message occurs again,
call your authorized Printronix
representative.1
ERROR: FLASH
NOT DETECTED The printer could not find any flash
memory. Call your authorized Printronix
representative.1
ERROR: NO DRAM
DETECTED The printer could not find any
DRAM. Call your authorized Printronix
representative.1
ERROR: NVRAM
FAILURE The security PAL is not present or
the non-volatile memory has
failed.
Call your authorized Printronix
representative.1
ERROR: PROGRAM
NEEDS MORE DRAM The printer requires more DRAM
memory in order to run the
downloaded program.
Add DRAM. Call your
authorized Printronix
representative.1
ERROR: PROGRAM
NEEDS MORE FLASH The printer requires mor e flash
memory in order to run the
downloaded program.
Add flash memory. Call your
authorized Printronix
representative.1
ERROR: PROGRAM
NOT COMPATIBLE The printer is not compatible with
the downloaded program. Use the correct emulation
software option(s) for this
model.
ERROR: PROGRAM
NOT VALID The printer does not see a
program in flash memory. There is no program in printer
memory. Download program
again.
ERROR: SECURITY
PAL NOT DETECTED The security PAL is not present or
has failed. Call your authorized Printronix
representative.1
ERROR: SHORT AT
ADDRESS XXXX Hardware failure in DRAM or CMX
controller circuitry. Call your authorized Printronix
representative.1
Table 24. LCD Message Troubleshooting Table (continued)
Displayed Message Explanation Action Required