202
Chapter 10 Unix Troubleshooting Tips
Unix Troubleshooting Tips
This section provides information on possible solu tions to some standard
configuration errors. If you require technical support, pl ease have the
following information (or as much as possible ) when you call:
1. What level of software are you running?
2. What type of attachment do you have?
3. What is your host operating system?
4. Give a detailed description of the problem.
5. How often, and when, does the problem occur?
6. Give a detailed description of your network and the com ponents attached.
Please follow these tips to determine what the problem m ay be with your NIC
configuration.

Nothing Prints

•Can you ping the NIC from your Unix station? If not, please refer to
Chapter 7, “TCP/IP Configuration” for information.
•Is the NIC able to communicate with the attached printer? To test this ,
you can:
1. telnet to the print server (e.g., telnet 192.75.11.9) and log
in as root.
2. Enter the command start fox prn .
3. Execute stop prn right after starting the test.
This test will send the same text line over and over to the attached printer.
•Is the job getting stuck in the Unix host queue? If so, chec k that the printer
is online. If it is, there is a configuration error on the Unix station so
creating a new print setup may be needed.
•Is the control panel showing any activity to indicat e it is receiving data? If
so, but there is nothing printing, check to see if a manual fo rm feed is
needed. Also, ensure that the printer can support the type of jo b coming
through.
•Do all jobs fail or just certain ones? For example, is it pos sible that jobs
from a certain application are the only ones to fail? If so, check the type of
data it sends to make sure it matches the printer emulat ion. Check the
application printer configuration for mistakes.
•If you are using System V, was the spooler restarted?